Booking Com Anmeldelser 79

Shocking customer service. I booked a room fir 1 night showing as £99, tried to screenshot but it said the app wouldn't let me. I paid anyway.
On my confirmation its now gone up to £284. I wrote a complaint letter 3 weeks ago and not received a reply. I've messaged on the app 3 times and no reply.
So hard to get to talk to anyone and when you do, they don't care. They just say because I have no proof, there's nothing they can do.

So recently I had planned a trip to Turkey. I've used booking.com previously in the past and not really had any problems but what I have noticed is, when you need to get hold of anyone in customer services it is extremely poor and the responses take quite some time. This is the first time I had visited Turkey so I had pre-booked my transfers as a return journey seemed to go all well until I actually arrived at my destination and the pickup point. They confirmed I had a booking and then literally within five minutes later I had a message saying your ride has been cancelled because of time. The tour team were of no help whatsoever they just told me to get hold of Booking.com which I managed to get hold of that evening. I sent a message to customer service and support because I had booked a return journey and I didn't know if my second part of my journey was to be honoured either ? It literally a few days for anyone to respond to me I had to eventually cancel my booking completely because I didn't know if my return journey was still valid but their customer service and support is absolutely useless there's no time constraints there's no urgency there's nothing really so it's opened my eyes and I really wouldn't bother going down that route again, trying to get hold of someone to ask them a question . It was a shame because I had a three night trip book for my anniversary and the stress that they caused me in the beginning was so much it really put a dampener on my trip Booking.com however were quite useless in there response and still took a while and in fact I'm still waiting for a good resolution and a response. Just keep that in mind if you ever need to get anything done with booking.com or ask a question, the response you're gonna get is going to take quite some time and it will most probably be highly inadequate so just beware !

DO NOT BOOK FLIGHTS VIA THEM. WHAT A MISTAKE - CHANGING IT WAS SOOOO DIFFICULT, THEY CHARGED MORE MONEY THAN THE FLIGHT IF I WAS TO BOOK IT BRAND NEW (THEY CLAIM IF YOU CHANGE DATE YOU DON'T GET DISCOUNT, WHICH APPARENTLY YOU GET IF YOU BOOK BRAND NEW TICKET). I HAD TO PAY FOR THE SEATS AGAIN, EVEN THOUGH THE AIRLINE DID NOT CHARGE THEM. RUDE INDIA-BASED CUSTOMER SERVICE - SPEND EXTRA AND BOOK WITH THE AIRLINE DIRECT

Edit:
Complaint into a second month. They insist the problem is around the exchange rate. I don’t expect to be charged £31.63 more than was quoted when I booked my holiday. They do not warn customers that the rate can change with international monetary exchange rates.

I have a complaint that is over a month old. They took money almost two days earlier than quoted and took £32 too much. Their customer service is truly awful. I have sent no less than 5 separate emails and also separate messages with evidence. They are infuriating. I am a so called ‘genius’ highest level customer so goodness knows what the basic customers have to deal with.

Das Problem ist leider, dass Booking seine Bewertungen manipuliert. Wenn man den Kundenservice kontaktiert, kann man die Unterkunft nicht mehr bewerten, was die Bewertungen leider künstlich verbessert. Inzwischen ist wirklich jedes Drecksloch aufgrund der Manipulation mit Sehr Gut bewertet. Alles unter 8 ist im Prinzip ein Erdloch.

Guten Tag

Da meine Anfrage nicht ernst genommen wird, werde ich jetzt wie folgt vorgehen.
Ich werde jetzt in Abstimmung mit meinem Rechtsbeistand das Schreiben zusätzlich per Einschreiben schicken.
1.
Mit letzter Aufforderung mir die zugesagten 275 Euro Entschädigung für die Stornierung der Urlaubsunterkunft vom Eigentümer + verlange ich jetzt 150 Schmerzensgeld und Aufwand Mails zu schreiben ,
zurück zu überweisen.

2. werde ich den Vorfall dokumentieren und Facebook und TrustPilot und andere Netzwerke hochladen.

3. werde ich versuchen die Geschäftsführung über linked in zu erreichen und ihnen die dort gepostete Story zu diesem Vorfall mitzuteilen.

Ich gehe aktuell vom Betrug aus, die Unterkunft wird storniert, dem Kunden 25 Euro Kompensation versprochen und am Ende wird man mürbe gemacht!

Bitte leiten sie diesen Vorfall sofort an den Abteilungsleiter weiter.

Ps: den Sachverhalt habe ich mittlerweile 5 mal geschildert und werde nicht weiter darauf eingehen.

Mit freundlichen Grüßen
Danelski Alexander

Vielleicht liest das ein Anwalt und startet mal eine Sammelklage!
Das bestimmt kein Einzelfall!

Never use booking.com hire car collaboration with rental cars com. Read their very poor reviews. We screwed up and didn’t read them stupid of us . They want over £2000 deposit or charge another £400 for a policy. You get to airport and it’s too late to say no. Disgusting service- no integrity at all. Booking com how can you associate yourself with this car hire company

Years ago I would have rated it a 5 great rooms great prices but not anymore. Twice in the last three months I’ve had to stay in unacceptable properties one a flat in Poland where after I arrived and complained to the landlord he put me as a no show . So I had to find another property to stay in for ten days. The second a hotel room with a leaking toilet that had seeped in to the living quarters and up the side of the bed settee. On both occasions Booking . Com customer services were contacted first time they took the side of the landlord I lost over £500 the second time I’m still waiting for any call back . There is no customer support or recompense for unsuitable accommodation you are just as well booking your own . At least then there is no third party involved in any dispute

They cancelled my booking the day before because my card provider declined payment for some reason. Sent me a mail that I did not see. Would have expected someone to call me in this case. Now left with trying to find somewhere else the day I am travelling. Customer service would not help. Use Expedia instead!

I booked a holiday to Clacton on sea through booking.com
When we arrived, there was no caravan.Just a concrete slab tried to contact and what a surprise.Nobody answered no phone number, so I massaged them.Still haven't had anything back and that was a fortnight ago

I have notified the bank and have now put a fraud case against booking.com for failing to produce the caravan that I'd booked.
This company is in absolute shambles.It's a scam company, and I really, really would not recommend booking anything from them at all
I am now out of pocket due to the incompetent of this company
If you Google complaint to booking.com.It will come up with an email address.I ve emailed this address and all I get is an automated service back from them asking me email them with the booking reference but it invalid addres
I WOULD VERY STRONGLY ADVISE NOT TO USING THIS COMPANY.

Stay away from Booking.com. I booked car hire at £975.00 through them. Not a single email no confirmation. Had to rebook through another company. Booking.com defrauded me and I am now having to fight Barclaycard to get my money back as besides the charge I have no proof

Hi there
I booked two separate accommodations in Greece on booking .com. On both occasions I selected pay at the hotel, but the site requires entry of credit card details. In both cases the hotel fees were deducted immediately
. When we needed to cancel 13 plus days prior to planned arrival for very valid unforeseeable circumstances no refund whatsoever
recommend use other more reputable booking sites

Færdig med at bruge booking.com, de har ikke styr på noget og man kan nærmest ikke få fat i dem.... endelig lover de at vende tilbage, hvilket ikke sker

Customer service poor when I’m trying to contact them with a complaint. Left 2 chat messages which they said they would come back within 24 hrs but no response. Disgusting - they are quick and friendly to take your money though!!

Zeer slechte ervaring – nooit meer Booking.com

Ik heb in het verleden via Booking.com geboekt en €1000 betaald. Toen ik contact opnam met de verhuurder, kreeg ik te horen dat er geen plek beschikbaar was en dat ik mijn geld niet terug zou krijgen.

Ik heb direct geprobeerd om contact op te nemen met Booking.com. Het was bijna onmogelijk om iemand aan de lijn te krijgen. Na veel moeite kreeg ik eindelijk iemand te spreken, maar het enige wat er werd gezegd was: “Wij kunnen er niets aan doen.” Geen hulp, geen oplossing, geen enkele verantwoordelijkheid.

Het voelt alsof Booking.com geen enkel belang hecht aan de klant zodra je hebt betaald. Je wordt aan je lot overgelaten. Voor mij nooit meer Booking.com – onbetrouwbaar en slechte klantenservice.

BOOKING.COM IS NIET TE VERTROUWEN!!!!!!!!

Er opkrævet 11.800 SEK for rejse(er), der er afbestilt. Helt umuligt at finde kundeservice og slet ikke i Danmark. Af Booking.com,s hjemmeside fremgår det, at der er kontor i København, men de svarer ikke. Et så stort firma må have bedre og mere overskuelige kontaktmuligheder, og ikke mindst på dansk. Ved et tilfælde talte jeg med en medarbejder, der talte dansk, sendte en erklæring, hvor dokumenter kunne uploades, men kunne ikke benyttes. Fik i går kontakt med en person, der talte et noget uforståelig engelsk, fik en mailadresse. Det kunne kun lade sig gøre at kommunikere, fordi et familiemedhjælp tale flydende engelsk. Hvad gør andre. Må advare mod Booking.com

Annelise Thorup

Et dejligt og sødt lille hus. Rengøringen var meget fin og der er fint med køkkentøj. Ligger tæt på vandet som var skønt.

TOTAL CON is right! PLEASE do not use this service, because they have zero customer focus. I have had an escalated ticket out for over a week and nothing. The hotel lied about a number of things, pictures of the place we were renting vaguely resembled what they gave us. It was not possible for us to stay there. Facility lied again, telling booking that we were a no-show. The woman even took 10euros in advance for tax, she failed to return my money. I am in a fight to get my money back. Will NEVER use booking.com again.

An advice: avoid this website and its hosts, especially their customer service. I just had a nightmare experience with them.

I booked a Budget car rental from them during my holiday in Croatia. I paid in full in advance with no extra added. The day after I returned to UK I received an invoice from Budget Croatia charging my credit card £ 350.48 with all adds on possible.
I submitted a request of help on my booking com account explaining the problem and enclosed all the needed documents.
Enquiry ref: 795247235.
On the form I filled out they looked genuinely helpful but truth is they just feed customers sweeties.
I received a reply of apologies and I was invited to contact Budget as I didn't provide evidence which I did.
Utterly disgusting liers money grabbers.