Edit:
Complaint into a second month. They insist the problem is around the exchange rate. I don’t expect to be charged £31.63 more than was quoted when I booked my holiday. They do not warn customers that the rate can change with international monetary exchange rates.

I have a complaint that is over a month old. They took money almost two days earlier than quoted and took £32 too much. Their customer service is truly awful. I have sent no less than 5 separate emails and also separate messages with evidence. They are infuriating. I am a so called ‘genius’ highest level customer so goodness knows what the basic customers have to deal with.