Centricity Anmeldelser 883

I paid this company $260 for a warranty on a new LG refrigerator. When the appliance broke down Centricity got around to sending a technician 7 days after requesting service. The tech said a part needed to be ordered and that left me without refrigeration for a second week. The problem was misdiagnosed, the repair part did not fix the problem and then the technician abandoned the job. Week number three. I called Centricity EVERY DAY and they did nothing for another week. I finally called LG service directly, they had the refrigerator repaired within 48 hours. After six (6) weeks, Centricity called and said they had someone to repair the appliance. SIX WEEKS!
A year later the refrigerator had another operational issue so I called Centricity..again.
This time Centricity flat out refused to honor the warranty and told me to find service elsewhere.
Centricity is a scam outfit. They will steal your money and treat you like crap while doing it. Do not waste money on these clowns.

Quality repair made

Absolute joke of a company. I have a$9000 GE Monogram refrigerator. They have contracted a local repair service to fix it now 5x, so far no long term fix. They dont answer emails. They dont answer calls. The service company wont speak with you. It take 2-4 weeks for them to come out and diagnose a $10 part, then another 3-6 weeks to install, only to find out they were wrong all along. Makes absolutely no sense.

10/10 best gaming store

VERY GOOD SERVICE AND VERY SATISFIED WITH THE SOLUTION THEY GAVE ME

Six weeks after I submitted ia camera repair estimate: BF53372 Repair Sony camera. Estimate :No Answer, I heard nothing from Centricity. I filed a BBB complaint. Centricity told BBB they had payment ready but 'could not contact me.'I called them and verified address. They had correct contact info. I have no evidence this check was real, and wonder if it is an attempt to tell Bbb I was satisfied. I told BBB I was not. Centricity appears not to honor their warranty. Their responses here often say they couldn't locate (the customer) me, which is why case number was included. Apparent game playing potentially bordering on fraud?

This is an absolute joke of a company. File a claim for my GE fridge not cooling in April. It took several months to get a tech out. I told them my warranty was expiring in July but the rep assured me that was okay as long as there was claim filed before then. Tech finally came in August and said the compressor was gone. I notified the warranty company that same day. Rep tells me they’ll contact me back. Hadn’t heard back from them in weeks! Called them back 10/16 to see what was taking so long. They have the nerve to tell me they can’t do anything since the warranty has expired. I repeatedly told them I was previously told that wasn’t a problem. But apparently now it is and they maintained they can’t do anything. I would HIGHLY NOT RECOMMEND this warranty company!

Edit: My service plan is AK26019. I had two claims filed because y’all initially had my profile incorrect in your system. First claim is PEI01 and second claim is PJQ51. My first call to y’all was on 4/23/25 at 12:19p. I made the following subsequent calls: 4/25 at 12:12p, 5/19 at 3:14p, 5/20 5:24p, 5/20 at 6:07p, 5/20 at 6:25p, 5/27 at 11:36a, 6/14 at 1:32p, 7/16 at 12:25p, 8/4 at 4:33p, and 10/16 at 12:08p.

If I could give this company a negative star I would
Do not ever pay at an appliance store for this company to be the warranty they do everything they can to not pay you. They make your life as miserable as they can. It takes months to get approval even for the initial steps with them I paid $2000 for warranties on my products in my kitchen. I wish I had read the reviews. I am one step away from filing a complaint with the Better Business Bureau, please do not use this company. They are one step away from a scam artist.

please understand that this company will ask for the paperwork multiple times to multiple email addresses and then claim that they don’t have it and when you call for an update, you get an automatic recording that says we will call you back in two days which does not happen. I started my process with this company months ago. I will update everyone on this thread of when I actually get my check which I wrote a check out for $2800.06 weeks ago I will tell everyone when I actually get reimbursed.

Multiple attempts to get a broken part replaced - still no movement. Website is useless for tracking a claim. Absolutely horrible customer service. Multiple promises to 'call back', but no one ever does... Feels like the intentional run-around to get customers to abandon claims. Stay away.

My elderly parents have a warranty with this company and they have been without their Maytag washer since the end of August. They have stopped communicating with my father and him and my mom have had to go to the laundromat every week. This is beyond ridiculous. We have already reported them to the BBB and the Florida Attorney General is next.

***update***
My parents have received their payment from Centricity. Centricity has fulfilled their commitment.

Getting the paperwork from
island appliance was harder than it should have been. No explanation of limitations was done prior to payment.

La Atención y Servicio y disponibilidad de los Productos, aunque recientemente fui con mi Pareja y le habían dado una cuenta no por la tienda si no por otro medio quisimos comprar y qué estaba declinada en mi Caso hasta ahora Buen Servicio

Breach of Contract – Do Not Recommend Centricity

I purchased a Centricity (EPIC Protect / Bankers Warranty Group) service contract with the understanding that it would cover on-site repair, food loss reimbursement, and a “No Lemon” benefit after repeated failures. When my refrigerator broke down in June 2025, I expected the company to honor those terms.

Instead, I’ve experienced:
• Failed repairs with no resolution
• No-show service providers
• Over 15+ daily calls where I was promised escalation and 2-day callbacks — none of which ever happened
• No new provider assigned despite clear contract language requiring timely on-site repair

As of more than three months later, I am still without a working refrigerator. Centricity has breached their own contract, ignored their 24/7 support promise, and failed to provide the service I paid for.

Impact:
• Months of inconvenience without refrigeration for my household
• Emotional stress from constant delays and lack of accountability
• Countless hours wasted on daily follow-up calls

Centricity has not honored their warranty obligations. Their inaction and repeated broken promises make me strongly advise others to avoid purchasing their plans.

The only thing I don't like is filling out these reviews. ft

The sales person was knowledgeable about the generator and answered other questions we had concerning start up. We also met the service professional and he was very helpful getting the generator set up and ready to use. All in all a great experience, thanks to the employees at Northern Tool and Equipment in Salem Va.

Good service and knowledgeable service person, and friendly and gives good useful advice on maintaining our house ac units.

Easy to add to my purchase and quick delivery.

It’s been over a month since I filed a claim on my 3 year old dishwasher.. Centricity repair man came out in a timely manner and determined that the dishwasher was unrepairable. Since it was determined to be unrepairable, Centricity has completely ghosted me for the past 3 weeks. Every time I call in to get a status on the claim, I am told it’s in the approval stage and someone will contact me within a day regarding my options for replacement, weather it be a cash settlement, store credit, or appliance replacement.. days go by and I never hear from them, So I call back and go through the same conversation with a different customer service rep and get the same BS answer. If you ask to speak with a manager, they all say the same thing.. that their managers do not take calls from customers.. based on my experience, they are con artists and I don’t believe they actually intend on settling my warranty claim. I will never buy a Centricity extended warranty again.. and would never buy an appliance from a retailer that offers the Centricity extended warranty either.. they get their kickback for selling you a crap warranty for a crap appliance and in the end the customer is the one that gets screwed

Centricity was really easy to work with. They covered my RazerCare plan and were very attentive to what my issue(s) were. They resolved them with Razer very quickly and did not pull any typical baloney I've seen with other warranties. I would absolutely use these guys again!

They always make a retired military veteran feel welcome every time I shop there and I appreciate the companies that welcome the retired military veterans. Some times we feel forgotten in society.