Stopped communicating and refuse to fix my elderly parents Maytag washing machine
My elderly parents have a warranty with this company and they have been without their Maytag washer since the end of August. They have stopped communicating with my father and him and my mom have had to go to the laundromat every week. This is beyond ridiculous. We have already reported them to the BBB and the Florida Attorney General is next.
***update***
My parents have received their payment from Centricity. Centricity has fulfilled their commitment.
Svar fra Centricity
Thank you for your feedback. We're sorry to hear about your experience. We’re unable to locate your account and require additional information to assist you. Once we receive this information, we will help with your claim.
*Update*
After carefully reviewing the customer's complaint, we understand their situation and have processed a cash settlement of $528 to honor the service contract. Additionally, we have included a laundry reimbursement of $50 to assist with the expenses they incurred while washing their clothing at a laundromat. We truly appreciate their patience throughout this process.