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APPARENT dishonoring of warranty and game playing

Six weeks after I submitted ia camera repair estimate: BF53372 Repair Sony camera. Estimate :No Answer, I heard nothing from Centricity. I filed a BBB complaint. Centricity told BBB they had payment ready but 'could not contact me.'I called them and verified address. They had correct contact info. I have no evidence this check was real, and wonder if it is an attempt to tell Bbb I was satisfied. I told BBB I was not. Centricity appears not to honor their warranty. Their responses here often say they couldn't locate (the customer) me, which is why case number was included. Apparent game playing potentially bordering on fraud?




2. oktober 2025
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Svar fra Centricity

Thank you for your feedback. We're genuinely sorry to hear about your experience. We attempted to contact you on 9/18 and again on 10/3 to assist you with your reimbursement process. However, we were unable to leave a message as the voicemail mailbox is full. If you could clear out your voicemail, we would be more than happy to reach out and help you with your reimbursement repair. Your satisfaction is important to us!