$260 wasted.
I paid this company $260 for a warranty on a new LG refrigerator. When the appliance broke down Centricity got around to sending a technician 7 days after requesting service. The tech said a part needed to be ordered and that left me without refrigeration for a second week. The problem was misdiagnosed, the repair part did not fix the problem and then the technician abandoned the job. Week number three. I called Centricity EVERY DAY and they did nothing for another week. I finally called LG service directly, they had the refrigerator repaired within 48 hours. After six (6) weeks, Centricity called and said they had someone to repair the appliance. SIX WEEKS!
A year later the refrigerator had another operational issue so I called Centricity..again.
This time Centricity flat out refused to honor the warranty and told me to find service elsewhere.
Centricity is a scam outfit. They will steal your money and treat you like crap while doing it. Do not waste money on these clowns.
Svar fra Centricity
Thank you for your feedback. We're sorry to hear about your experience. We're unable to locate your account and require additional information to assist you. Once we receive this information, we will help with your claim.
*Update*
We reached out to the customer on April 18, 2025, to offer our assistance, but unfortunately, he chose not to engage with us at that time. We understand that life can be busy, and it was only after he emailed our claims department regarding his claim that we heard from him again. Regrettably, the customer's warranty expired on July 15, 2025. Since we did not receive any further communication from him, we are unable to proceed with the claim. We genuinely wish we could have been more helpful during this process.