Beaufort & Blake Anmeldelser 211

Very stylish clothes at good prices. The quality is exceptional and deliver is also prompt.

Terrible customer service regarding a faulty item only a few weeks old.
No reply’s to emails and completely ignored.

terrible customer service - washed a shirt (Onslow Brushed Shirt in Pink) once as per the instructions and the colour completely ran/changed. For a premium brand you would hope this wouldn't happen. When i flagged to the company they basically blamed me and didn't even offer a gift card or percentage off a future purchase!! Will not be shopping here again

Absolutely love B&B's clothes.
Ive so far bought the sheep jumper and had to have the lighthouse jumper too especially as I'm meeting friends in Portsmouth next weekend.
Will definitely be a return customer.

Have ordered from this company multiple times over a 2 year period, mostly for shirts and sweatshirts: have had some items which I have had to return and have never had any issues. Items arrive promptly in timescales indicated, returns are refunded promptly, shirts are made in Portugal, some sweats in India. I think the shirts are good quality - have bought a range of their Oxford, cord, linen and heavy cotton shirts. Personally would recommend!

I would advise against buying from this company. They have a non existent customer service department. There is no phone to contact them and the only means of contact is by email which they seemingly do not bother to read. I have contacted them regarding a return on the email provided every day for seven days straight. Absolute radio silence. I don't think I have ever experienced such appalling customer service. It is almost like they really don't care.
I would also mention that despite their claim to be Distinctly British this is more of the style they are offering not as I thought where the clothes are made. I purchased a not inexpensive item to see a very large Made in China label. Not what I was expecting for the money.
Sorry but just wouldn't recommend. There are lots of companies out there that sell similar styles at the same price point who actually respond to customers.

They only notify you off the cut off point for next day delivery when you're within it, using it as a pressure countdown to order. Once it's too late in the day, they just dont tell you. I complained to customer services about this, and she told me I should have actually come and read their t&C's before ordering. I requested to cancel the order, and she said it was too late to do so, even though I didn't receive a dispatch email until long after speaking to her.

Not a great experience unfortunately
- A couple of the shirts looked nothing like the photos, totally different colours
- Return fee
- One shrank in the wash despite following the instructions
- No response to email to customer service complaining about this

Or even less if I could. A money making machine! They con you by the name which is NOT British at all and then by their items which are absolutely rubbish! After reading too late the reviews they did not accept my cancellation of the order. Took a very long time to be delivered and made it Very hard to return and offer 10%back. My item was £59.90 and they refunded £6 insult. Pls be very careful with this. It was too late for me unfortunately.
An absolute scam!

How convenient….they’re saying they can’t find my order! You refunded me £6early this morning 01.34 this morning.
Look under my surname!

Wonderful product and very professional and friendly customer service. Thank you!

Apart from the wonderful clothes at Beaufort & Blake,I find the reviews of their clothes very helpful to me. I can trust them because they are reliable.
Their whole approach to online shopping is genuinely helpful and,actually, very kind.

I am shocked that they charge a delivery fee of £5 and then another fee to send back. I bought a shirt which did not show the button down collar so going back. Expensive mistake

I brought a couple of jumpers from this company which are a really nice quality. They were slightly large for me so I exchanged them. A quick and easy process and was kept informed of the progress of the return. I needed to contact the company on another occasion and their customer service was excellent and very quick to respond. One very happy customer.

I had an excellent experience with this company …. The navy cord trousers are beautiful quality and true to size and the customer service was top class. Highly recommend.

I emailed Lottie who is customer services for Beaufort & Blake .. And she answered my questions at rocket speed … I have ordered my husband a black watch shirt for a gift for Christmas and I cannot wait until it arrives. I know he will absolutely love the shirt and either wear it with jeans, navy, black or beige moleskin trousers.., perfect for Christmas.

Thank you Beaufort & Blake

❤️

An absolute pleasurable experience from start to finish with Beaufort & Blake. My order was placed easily, confirmation was recd promptly. Despatch was confirmed quickly. How ever the post office lost the delivery. But Beaufort despatched once again my order and it arrived the following day. You cannot fault this company's service. The quality of the products are 100%. The sizing is exact and the fabrics and style just ooze confidence when wearing them. I am a definite fan. Thank you Beaufort & Blake.

An exceptional brand and people. Petra is wonderful!

I have ordered many times from Beaufort and Blake over the last few years and always been delighted with their products and customer service. I can thoroughly recommend this company for product quality, excellent delivery times and friendly and efficient customer service representatives.

I am not a fan of online shopping so popped to B&B's shop in Wandsworth Town. What a charming shop and greeted warmly. I was thrilled to see and feel the quality and check sizing. Came home and immediately ordered a bundle of clothes. They arrived two days later and fantastic. One item I am exchanging for an alternative size - I emailed and Petra started the communication - so efficient and for me to say that for online shopping is a first! I am hooked and taking advantage of Black Friday! Love the Alma hat reminds me of 1980s and glad to see it is still thriving. Grateful not more shops as could be an expensive habit!

Awful experience. My order never arrived, Royal Mail never left a card, and the parcel has been stuck at a depot I can’t get to. Despite this, Beaufort & Blake refused to refund me unless the parcel was returned to them, which could take weeks, even though UK law makes the retailer responsible for ensuring delivery.

I repeatedly explained the situation but was told to collect it myself or simply wait. I’ve now had to go through my bank to get my money back.

Really poor customer service and zero accountability. I’d strongly advise avoiding this company.