Terrible service
Awful experience. My order never arrived, Royal Mail never left a card, and the parcel has been stuck at a depot I can’t get to. Despite this, Beaufort & Blake refused to refund me unless the parcel was returned to them, which could take weeks, even though UK law makes the retailer responsible for ensuring delivery.
I repeatedly explained the situation but was told to collect it myself or simply wait. I’ve now had to go through my bank to get my money back.
Really poor customer service and zero accountability. I’d strongly advise avoiding this company.
Svar fra Beaufort & Blake
Hi Lily. Thanks for taking the time to leave a review. As explained, we are very happy to issue a refund, but we must wait until Royal Mail return your parcel to us, as it's still available for you to collect. - Petra