Jerome

I recently joined Magnet Trade (Beckenham branch) about 5-6 weeks ago and since have never been able to log into my account. I still receive promotional emails, so I know the correct emaill address is linked to my account.

I called in and a support ticket a was supposedly created to resolve this issue. I was told it could take up to a week, but several weeks have passed and I'm no step closer to being able to access my account.

The last time I called in, I was put through to the appropriate department and the person I spoke to said he was dealing with the issue and that he'd give me a call back that day. I didn't receive a call back.

I've given up and based on my experience with the Beckenham branch, I can't recommend Magnet Trade. If you have any technical issues with your account when you join, they'll likely not be resolved in a timely manner.

I recently posted a job on Contra to find a web developer to help build a simple static website, and the job was rejected without any explanation by Contra. They rejecting the job post without stating any reason. My job post didn’t violate any terms.

I had only just signed up, which now I know was a waste of time. I’ll be sticking to more reliable freelance platforms like Upwork instead. I mean, to just reject a job post and not provide any guidance or clues to show why is just careless.

If you’re looking to quickly post a legitimate job to find web developers or other professionals, I can’t recommend Contra. Stick to traditional freelancer websites.

I recently purchased some PAR timber and later discovered that several pieces were bowed along their lengths and had splitting, which made them unsuitable for use. I had to wait several days for this timber and there wasn't a lot at all. I've lost time and money.

I don’t understand how timber in that condition could have been approved for supply. I emailed a couple of days ago about this issue but haven’t received a respons, yet when I email requesting a quote for larger projects, I get a reply the same day.

I also recently placed a large order and found that various cuts were incorrect and caused a lot of problems for me, some of the MDF was also damaged. These problems have cost me both time and money, and they’ve made me lose confidence in Fulham Timber’s ability to supply and pre-cut material accurately. I don’t think I can trust them with a large order again. I gave a cut list document with everything clearly labelled and laid out and whoever cut my material still messed up.

I understand that mistakes can happen, but if I only receive attention when making a purchase, and not when raising an issue, I’ll have to start looking elsewhere for a reliable timber merchant, as poor customer service is too risky for my business at times things go wrong with an order I've received.

Excellent service. The only thing that will stop me using Howe Tools would be if I find what I’m buying cheaper elsewhere.

An APC Overnight delivery driver deliberately marked my delivery as “attempted,” despite being nowhere near my location. Tracking showed my stop as stop 68, yet the driver completed only up to stop 37.

When I contacted customer service, I was informed that the driver claimed it was a mistake and that the delivery would still be completed. Nothing arrived. As a result, I’m forced to source the parts locally at short notice, this will incur an additional cost and jeopardise the timely completion of work for my own clients.

This level of failure has had a direct operational and financial impact on my business. I cannot risk this incompetence recurring, and I will no longer engage with suppliers who rely on APC Overnight.

I use Toolstation as a backup for Screwfix. I would use it more if I was offered a trade account. My Screwfix trade account has been very beneficial to my business. Unfortunately, Toolstation wouldn’t give me a trade account so my experience using the service hasn’t been as good as it could be.

I’m a subscriber wanting to modify my subscription. I emailed 2 weeks, ago, then again this week, and no one has got back to me.

I called in, and support is not available via the phone. I’m fed up. I want to continue my membership, but I want to remove a category to reduce my bill.

I can’t buy leads until I renew my membership, but I don’t want to do so until I’ve removed an unnecessary category. As a result, I’m missing out on a lot of good leads until Rated People support responds to my tickets.

Based on my experience, I can’t recommend Rated People until they sort out this mess. Getting support shouldn’t take this long.

To make matters worse, I can’t even modify my membership online. I can only renew with existing categories.

I’m fed up!

Update: 4/7/25

I emailed support and quoted the unique reference number mentioned in the reply to my Trust Pilot feedback, and still, no response after 2 days. I emailed from 2 different addresses too.

I also contacted support through the app another 2 times, and I’ve still not received a response from an actual human being.

Update 2: 4/7/25

A real person from support responded to my message today, and I replied several hours ago, and nothing. So it looks like I’ll now need to wait until Monday for the possibility of a response and miss even more leads.

Moments before writing this message, I decided that was going to signup for a paid membership at one of Rated People’s competitors. I didn’t consider it before, but this whole experience has showed me using Rated People can’t be a long term strategy for me, and that I should explore their competitors that I overlooked.

Update: 7/7/25

It’s early afternoon and yet I’ve still had no response. I really don’t understand what is taking so long. This is the third week of trying to get this resolved.

I’m starting to believe this is intentional. I’ve read a lot of feedback from other tradesmen trying to cancel their subscriptions but not being able to do so because customer service won’t respond to enquires.

I’m not even trying to cancel mine, just modify it, yet this still seems impossible. Signing up was the opposite, I received non stop calls until I eventually signed up for a membership.

A couple of weeks ago, I emailed to add an additional category onto my membership and this was done on the same day. Now I want to remove some categories and all of a sudden support is terrible and no one is helping.

Update 2: 7/7/25

Working hours have passed and I didn’t get a reply. I’m concerned, I get the feeling this is going to go on for months.

Update: 8/7/25

No response today unfortunately.

Update: 17/7/25

They have still not responded to my message

Update: 24/7/25

No response and my account has been deactivated. All of my work photos, the hard work I put into my profile my reviews etc, are gone.

This has to be the worst customer service I’ve experienced from any company ever.

An elderly relative of mine has a financial advisor who is ready to help her with her pension. A letter of authority was completed and sent back to Royal London on more than one occasion. Yet when the financial advisor called in, they repeatedly refused to give him the information he asked for. Despite jumping through all of their hoops, there was always some new issue. Eventually, the financial advisor got fed up. After several months of getting nowhere. First contact was July 2023, and up until now the original issue has not been resolved. We now get the feeling Royal London is purposely making it impossible to get the information needed.

I called up Royal London on behalf of the above-mentioned relative to try to get PDF copies of all of her policies email to her. Royal London emailed a copy of one of them, but the remaining ones were managed by a different department. After contacting them today, they said it would take 10 weeks, yes, 10 whole weeks, to email or post a copy of her policies managed in that department. Reason? Some calculations need to be done and it usually takes this long they say.

Their customer service is just terrible and my relative is planning to transfer all of her pensions to another provider. It's just shocking that in 2024, a company is telling a customer that she needs to wait 10 weeks to get a copy of her policy. They also sent her an email a few days ago about a new portal she could log into to see her policies, yet when she activated her account and logged in, her pension policies were no where to be seen.

Questionable spamming practices. I wouldn't trust this "company".

I really like this software. It makes filing accounts and tax returns very straightforward. It's a pleasure to use. I did a lot of research and can honestly say this was the best choice for me.

I've used this service for quite a long time. I use it weekly, sometimes 2-3 times per week. Unfortunately, my last delivery contained cracked eggs. I contacted support for a refund, they never got back to be, so I tried again, a day or 2 after.

I was told they couldn't refund me because 48 hours had passed. It was only 1 box of eggs. I use other similar apps and getting refunded for damaged items is never a problem.

Getr are usually good, but I'm going to use the competitor apps instead. There's no point supporting Getr if refunds for damaged items is a problem for them.

I should have known not to use this company. I paid for a collection and they keep failing to collect the item then claiming that no one was home.

It’s a bit of a hit and miss with their deliveries. Sometimes they turn up on time, or they turn up a day after they should.

When given the option, I won’t use Evri. I paid £4.99 for this collection and did not get my money’s worth.

Update:

There have been more failed collections since this update. I can finally see what's happening.

Your EVRI delivery driver turns up and does not knock at all. He does not ring the doorbell or attempt to. He simply takes a photo of my door and leaves.

My Ring doorbell recorded this. Now all the other times this has happened makes sense. If given a choice, I will NEVER use Evri again. I'm going to initiate a chargeback for the fee I paid for this collection, and I will never use or recommend Evri again.

Update November 6 2025:

Unfortunately, certain companies I make purchases from use Evri. I've had a lot of failed deliveries and notifications for collections of items delivered to pick-up locations that I haven't collected.

I've had notifications of collections being ready only to be told by the cashier at the pick-up location that the item wasn't delivered by Evri yet.

Everytime I have deliveries issues then check who the delivery company is, 9 times out of 10 it's Evri!!

I’m fed up with your spam emails. Your unsubscribe link takes me to a page where I can unsubscribe, yet you still continue to email me. I didn’t sign up for your emails when I purchased one of your products.

After having waited the whole day for my delivery, I was pleased to receive a notification stating that I was next on the delivery route. I expected the driver to arrive shortly after that, but much to my surprise and disappointment, I was informed shortly after that, that my delivery had been missed and that my parcel would be delivered the following day.

What added to my frustration was an uploaded a blank black photo, supposedly serving as proof of a delivery attempt. It was quite evident from this that the driver did not make a genuine attempt to deliver my package but, for reasons unknown to me, chose not to carry out the delivery. I had specifically made arrangements to be available all day for this!

1 star for wasting my time. I surprised this is happening with DPD.

Good when it works. However, more than often, I can't play the game I want to play due to it being under maintenance.

I've just about had enough of this service and will most likely cancel my subscription at the end of the month. There's no point in paying for a service I can't use.

Why not just stop accepting new subscribers/users until you have enough servers to handle all the load?

I contacted Rode in order to enquire about a replacement part for my Rode NT-USB. It was a very small and simple part and I had no luck finding a broken NT-USB mic I could strip the part from.

Got no response via their website, so I went to Twitter to respond to an advertisement about their new NT-USB+. I got a response and was told who to contact about the spare part.

Unfortunately, Rode doesn't supply the part I need. They state that they usually just replace the whole mic and that if I want an attempted repair, it will cost about £120 which is nearenough what I paid for the mic in 2017 when I purchaed it brand new. After this experience, I heard nothing back from them.

This has been disappointing. If I had known that the life of my mic depended on the USB port functioning properly, I wouldn't have invested in the product. Fair enough, my warranty has finished, but not being able to supply the part, even for a small fee is ridiculous.

I really don't want to buy another Rode NT-USB. I purchased this mic hoping it would be a long-term investment. I use it for Zoom and Skype calls weekly and it is the heart of my home setup. I have had to use my screen's built-in mic since my Rode mic broke and the experience is not the same.

Due to this experience, I have lost faith in Rode as a company and will not purchase another one of their products. I now have to research some alternatives, or just buy a proper xlr mic.

All this because Rode doesn't want to send or sell me a small USB port that plugs into the mic's main PCB. It's such a simple fix.

Installed Oct 5th 2022 and the engineer said we would not have any service. He said something about no power.

He said it would it would be sorted in 24-48 hours by another team and that he only deals with home installations.

Anyway, almost a month later and after 2-3 phone calls, we still have no service. The modem light is still red.

Community Fibre haven't even made any attempt to contact me. Also, no faceplate was installed in my home. I have a hole with some silcone to block the gap around the fibre cable.

Appalling service, and certainly not a good start.

Update: 26.10.22

Miriam from Community Fibre saw my feedback and worked fast to solve the issue. An engineer came round this morning and solved the problem outside. A couple of minutes after he left, my internet was up and running.

I've added another 2 stars. I will report back to update my rating after a month or so once I've had some time to experience the quality of the overall service. For now, I've updated the rating from 1 to 3 stars.

Update: 10.11.22

I asked to cancel the Community Fibre phone service on 26.10.22 because it just wouldn't work and I'd rather keep my number and join an established VOIP provider or get a proper landline elsewhere.

I have emails from Community Fibre confirming my cancellation. I also spoke to someone on the phone who confirmed this was sorted.

I even called my previous broadband provider to make sure they would block the number port if Community Fibre tried to move forward with it anyway, but they stated Community Fibre would need to cancel the number port because they initiated it.

Anyway, I was shocked to receive a letter from my previous provider asking me to send back my router and that my number was cancelled.

So far, customer service at Community Fibre is a bit of a hit and miss. Now I have to run around and try to sort out this big mess I've been left in. I'm very disappointed.

Update: 18.07.23

Pleased with the service. Pretty stable and really fast. I have updated my rating from 1 to 5 stars.

Update: 2.05.24

I'm very disappointed with the speeds that I'm getting. Community Fibre is intentionally limiting my speeds. I've gone from near perfect speeds for my 1Gbps package, to speeds less than half of that 500Mbps. I setup a cron job to run speed tests every 30 minutes, and my speeds never surpassed the 500Mbps range no matter what time of the day it was. It’s definitely not a capacity issue. My speed is being limited. Customer service seems useless, and just tells me to restart the router as if that’s going to make a difference.

Update: 12.05.24
Customer support haven't responded to my query.

I am in the process of making an official complaint to OFGEM. I have contacted Bulb on a few occasions and no one has got back to me.

I suspect that Bulb has incorrectly charged me over a period of about 7 months. The account charges were compared to 2 previous energy suppliers I spent over a year with consecutively, totalling 2 years of supplied energy.

When the combined cost of energy used with the above-mentioned suppliers is compared to that of Bulb, the difference in cost is astronomical. I also had one less appliance than I did with the previous energy suppliers when I joined Bulb.

On top of this, the cost of energy spent at each supplier is roughly the same, with the difference being only a couple of pounds. In regards to Bulb's charges, nothing makes sense and someone is ready to look into this for me while I wait for a response from OFGEM.

I have requested chat logs for every conversation I had with Bulb and my entire billing history in PDF format. This will help make things much more clear for me and the person helping me deal with this matter.

I don't know whether Bulb tampered with my previous supplier's smart meter and used it knowing full well that wasn’t part of our agreement, or if someone's incompetence is the reason for my outrageous bills. Either way, I have to get some answers.

I'm happy to pay for the energy I have used, but I am 100% sure I did not use £2000+ worth of energy in just a couple of months. I have been with quite a few different suppliers and my usage has been roughly the same each time.

Since Bulb has continued to ignore my complaints, I have made a final one. If I don't hear from them in 14 days, I will make an official complaint to OFGEM. I have gathered energy bills from my 2 previous suppliers who supplied energy at the same address, and I will need some answers as to why there is such a big difference between them and Bulb.

I'm with a 4th supplier now and the number of months I have been with them is approaching the number of months I was a Bulb customer and my total cost of energy so far is only a fraction of what Bulb is trying to charge me.

With all above being said, I cannot recommend Bulb.

Sometimes it's nice to filter out recruiters and speak directly to people from companies that are hiring.

Don't get me wrong, I have nothing against recruiters, however, there are small portion of them that are up to no good. This essentially gives recruiters as a whole, a bad name.

Anyway, Cord provides a seamless process for communicating with technology companies that are hiring. They invited me to join last year and I have no regrets.

Although I found work via other sources, I've met some really nice people from companies that reached out to me on Cord. I'm delighted to have so many options when it comes to my career.

The site's UI is nice and clean. There's no fluff in the way. With that said, I recommend you try out Cord if you're invited. I hope the company continue to offer a great service.

Excellent service. I ordered a keyboard which I eventually needed to return and exchange for another item.

Thomas from the pro-audio department arranged for the exchange and partial refund of my item. The whole process was smooth and I received the exchange item within the same week and my partial refund the following week.

To Andertons: I've provided my customer reference number incase you need it.