I recently purchased some PAR timber and later discovered that several pieces were bowed along their lengths and had splitting, which made them unsuitable for use. I had to wait several days for this timber and there wasn't a lot at all. I've lost time and money.

I don’t understand how timber in that condition could have been approved for supply. I emailed a couple of days ago about this issue but haven’t received a respons, yet when I email requesting a quote for larger projects, I get a reply the same day.

I also recently placed a large order and found that various cuts were incorrect and caused a lot of problems for me, some of the MDF was also damaged. These problems have cost me both time and money, and they’ve made me lose confidence in Fulham Timber’s ability to supply and pre-cut material accurately. I don’t think I can trust them with a large order again. I gave a cut list document with everything clearly labelled and laid out and whoever cut my material still messed up.

I understand that mistakes can happen, but if I only receive attention when making a purchase, and not when raising an issue, I’ll have to start looking elsewhere for a reliable timber merchant, as poor customer service is too risky for my business at times things go wrong with an order I've received.