I’m a subscriber wanting to modify my subscription. I emailed 2 weeks, ago, then again this week, and no one has got back to me.

I called in, and support is not available via the phone. I’m fed up. I want to continue my membership, but I want to remove a category to reduce my bill.

I can’t buy leads until I renew my membership, but I don’t want to do so until I’ve removed an unnecessary category. As a result, I’m missing out on a lot of good leads until Rated People support responds to my tickets.

Based on my experience, I can’t recommend Rated People until they sort out this mess. Getting support shouldn’t take this long.

To make matters worse, I can’t even modify my membership online. I can only renew with existing categories.

I’m fed up!

Update: 4/7/25

I emailed support and quoted the unique reference number mentioned in the reply to my Trust Pilot feedback, and still, no response after 2 days. I emailed from 2 different addresses too.

I also contacted support through the app another 2 times, and I’ve still not received a response from an actual human being.

Update 2: 4/7/25

A real person from support responded to my message today, and I replied several hours ago, and nothing. So it looks like I’ll now need to wait until Monday for the possibility of a response and miss even more leads.

Moments before writing this message, I decided that was going to signup for a paid membership at one of Rated People’s competitors. I didn’t consider it before, but this whole experience has showed me using Rated People can’t be a long term strategy for me, and that I should explore their competitors that I overlooked.

Update: 7/7/25

It’s early afternoon and yet I’ve still had no response. I really don’t understand what is taking so long. This is the third week of trying to get this resolved.

I’m starting to believe this is intentional. I’ve read a lot of feedback from other tradesmen trying to cancel their subscriptions but not being able to do so because customer service won’t respond to enquires.

I’m not even trying to cancel mine, just modify it, yet this still seems impossible. Signing up was the opposite, I received non stop calls until I eventually signed up for a membership.

A couple of weeks ago, I emailed to add an additional category onto my membership and this was done on the same day. Now I want to remove some categories and all of a sudden support is terrible and no one is helping.

Update 2: 7/7/25

Working hours have passed and I didn’t get a reply. I’m concerned, I get the feeling this is going to go on for months.

Update: 8/7/25

No response today unfortunately.

Update: 17/7/25

They have still not responded to my message

Update: 24/7/25

No response and my account has been deactivated. All of my work photos, the hard work I put into my profile my reviews etc, are gone.

This has to be the worst customer service I’ve experienced from any company ever.