I've used this service for quite a long time. I use it weekly, sometimes 2-3 times per week. Unfortunately, my last delivery contained cracked eggs. I contacted support for a refund, they never got back to be, so I tried again, a day or 2 after.

I was told they couldn't refund me because 48 hours had passed. It was only 1 box of eggs. I use other similar apps and getting refunded for damaged items is never a problem.

Getr are usually good, but I'm going to use the competitor apps instead. There's no point supporting Getr if refunds for damaged items is a problem for them.