I paid $197 for Heropost’s PRO LIFETIME plan to support them early on and was promised full, unlimited lifetime access to their social media management tool. That meant unlimited accounts and fu... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Warnung vor Hero Post – Finger weg! Ich arbeite seit Jahren mit Heropost (geht leider nicht anders, wenn du mal "Lifetime Deals" abgeschlossen und Posts Monate im voraus erarbeitet hast)... Vis mer
The social media functions they offer aren't 100% working. Which will result in scheduling your content and their software won't post it. Customer Service can't even help. It's a tragedy. Two months... Vis mer
Selskapet har svart
Don’t fall for the promises; it’s a SCAM. I too signed up for the lifetime subscription. They keep reducing the number of platforms, then introduced an “upgrade” but only for new subscribers leavi... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
Social media management platform
Kontaktopplysninger
18C-3107 av. des Hotels, G1W 4W5, Quebec, Canada
- support-team@heropost.io
- www.heropost.io
1,2
Dårlig
109 anmeldelser
Har svart på 16 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én uke
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
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Biggest Scam ive ever seen
Biggest Scam ive ever seen! lifetime membership has been cut in half with an excuse that the social media platforms have upgraded and now we have to pay to use the same features from before! Beware they will take your money and have a horrible customer service to not help you out!
12. august 2024
Anmeldelse skrevet uten oppfordring
Svar fra Heropost
Hi Emmanuel,
We’re truly sorry to hear you feel this way, and we’d like to clear up a few important points.
If you purchased a lifetime membership, you still have full access to the core features originally included — this means unlimited posting and unlimited social accounts for platforms such as Facebook, Instagram, YouTube, Reddit, Pinterest, Telegram, and LinkedIn. We have not reduced the value of the lifetime plan or forced users to pay again for the same core functionality.
The recent platform upgrade was introduced to fix past issues, improve performance, and introduce new tools. All lifetime users were upgraded to this new platform at no additional cost.
Our support team is always here to help, and we aim to respond quickly and fairly. If you’ve had a poor experience, we’d sincerely appreciate another chance to assist you. Please feel free to reach out via live chat on our website or email us at support@heropost.io — we’ll do our best to resolve any issues.
Thank you again for your feedback.
— The Heropost Team
Deaktivieren einfach ihr Portal und zwingen ihre User mit Lifetime-Bundle zu einem teuren Bezahlmodell
Mal davon ab, dass ständig die Verbindungen unterbrechen und man die Social-Media-Accounts jedes Mal neu verknüpfen muss und deshalb geplante Postings nicht ausgeführt werden (können), verkaufen die einem ein Lifetime-Bundle, um später auf ein Bezahlmodell umzusteigen und das alte Portal – zufälligerweise mit dem Lifetime-Login – zu deaktivieren.
Anschließend drängen sie einem zum Wechsel mit einem 25%-Rabatt – auf was? Ich habe ein Lifetime-Bundle gekauft! Lifetime heißt für immer!
Auf E-Mails wird nicht reagiert.
Dies ist mutmaßlich ein Betrug!
1. august 2024
Anmeldelse skrevet uten oppfordring
Svar fra Heropost
Hi Thorsten,
Thank you for sharing your concerns. We understand your frustration and would like to clarify a few key points.
If you purchased a lifetime account, your access has not been revoked. You continue to have lifetime access to the core features included in the original offer — such as unlimited posting and unlimited social accounts on platforms like Facebook, Instagram, YouTube, Reddit, Pinterest, Telegram, and LinkedIn. There is no requirement to switch to a paid subscription in order to maintain these features.
The previous platform was replaced with a new and improved system designed to solve stability issues — including those related to disconnected accounts. Because the new platform is built on a different technical foundation, users were required to reconnect their social media accounts, and unfortunately, scheduled posts could not be migrated automatically. To help with the transition, we provided over 5 months' notice via email, banners, and in-app notifications.
The 25% discount you mentioned was an optional offer for users who were interested in exploring additional features beyond the original lifetime plan. However, it is not required, and your lifetime access remains valid.
We also sincerely apologize if your emails went unanswered — our support team strives to respond as quickly as possible. If you haven’t yet, please feel free to reach out again via live chat on our website or email support@heropost.io so we can assist you directly.
Thank you again for your feedback — it helps us continue to improve.
— The Heropost Team
Ho acquistato al piattaforma a vita nel…
Ho acquistato al piattaforma a vita nel 2020 e nel 2024 mi viene comunicato che verrà chiusa.
Ai limiti della truffa.
12. august 2024
Anmeldelse skrevet uten oppfordring
Svar fra Heropost
Hi Alessio,
Thank you for your message — we completely understand your concern and would like to clarify the situation.
If you purchased a lifetime plan, your access is still fully active. The original platform was retired in 2024 to make way for a new and improved version with better performance, new features, and long-term stability.
All lifetime users were upgraded at no extra cost to the new platform, and your plan still includes unlimited posting and unlimited social accounts for platforms like Facebook, Instagram, YouTube, Reddit, Pinterest, and LinkedIn — just as originally promised.
The old system had technical limitations that made it impossible to migrate scheduled content and account connections, but we provided over 5 months’ notice to all users via emails, banners, and in-app alerts to help with a smooth transition.
Please know that the lifetime deal has not been cancelled — and we’re here to help if anything isn’t working as expected. You can reach us anytime via live chat on our website or by email at support@heropost.io.
Thank you again for your feedback.
— The Heropost Team
Absoluter Scam
Absoluter Scam. Ich kann Heropost absolut nicht empfehlen. Verkaufen Lifetime Deal, machen versprechen und brechen diese dann, um noch mehr Geld einzusacken.
16. mai 2024
Anmeldelse skrevet uten oppfordring
Svar fra Heropost
Hi Maktub,
We’re sorry to hear that you feel disappointed, and we want to assure you that we take your concerns seriously.
If you purchased a lifetime account, your access remains fully active. The core features of your original plan — including unlimited posting and unlimited social media accounts for platforms like Facebook, Instagram, YouTube, Reddit, Pinterest, and LinkedIn — are still included and supported.
The transition to our new platform was done to improve performance, stability, and user experience. All lifetime users were upgraded at no additional cost, and no one is required to purchase a new subscription to keep using what was originally offered.
If anything isn’t working as expected, we’d be happy to help. Please reach out via live chat on our website or by emailing support@heropost.io.
Thank you again for your feedback.
— The Heropost Team
Canceling Heropost- A nightmare
Canceling Heropost services has been a nightmare. Despite our attempts to cancel, we were billed for an additional 6 months after our initial cancellation request was seemingly ignored or mishandled. When we contacted customer service about the unexpected charge, they refused to issue a refund, citing a vague clause buried deep in their terms of service.
It's incredibly frustrating to deal with a company that not only makes canceling difficult but also refuses to rectify charges made in error. We had no intention of using their service beyond our initial term and made our cancellation intentions clear well in advance. Heropost's handling of this situation reflects poorly on their customer service and business ethics.
If you're considering using Heropost, be cautious. They appear to have a policy of continuing to charge customers even after cancellation attempts, leaving you with unexpected charges and little recourse. We regret our experience with them and advise others to explore more transparent and customer-friendly alternatives.
30. juli 2024
Anmeldelse skrevet uten oppfordring
Svar fra Heropost
Hi Uriah,
Thank you for sharing your experience — we’re genuinely sorry to hear about the frustration you’ve faced, and we’d like to clarify a few important points.
We take cancellation requests seriously and always aim to ensure the process is clear and accessible. When a subscription is cancelled, the system immediately stops any future renewals. However, if a cancellation request isn't fully completed or confirmed through the appropriate method (such as through the account settings), the subscription may remain active.
We understand how disappointing unexpected charges can be, and we always encourage users to reach out to our team immediately if there's any confusion or concern. You can contact us directly at support@heropost.io or via live chat on our website.
We’re committed to improving and making every part of the experience — including cancellations — as seamless as possible, and we appreciate your feedback as it helps us do better.
— The Heropost Team
They promise a lifetime, that's not what you get!
Don’t fall for the promises; it’s a SCAM. I too signed up for the lifetime subscription. They keep reducing the number of platforms, then introduced an “upgrade” but only for new subscribers leaving a sad set of limited features for existing users. It’s a complete SCAM.
This company is unethical. Like others have said, they took our money for a “lifetime” deal. The name itself implies it should last forever. Yet they’ve revoked features, leaving us unable to use the platform as before due to an “upgrade.” Missing out on new features would be one thing, but denying access to resources we’ve already paid for is unacceptable.
It’s an absolute farce, avoid this company at all costs.
24. juli 2024
Anmeldelse skrevet uten oppfordring
Svar fra Heropost
Hi Shaun,
We understand your frustration and appreciate the opportunity to clarify.
We want to reassure you that the lifetime plan is still fully honored. All users who purchased a lifetime subscription continue to have unlimited posting, unlimited social media accounts, and access to the same platforms that were originally included — such as Facebook, Instagram, YouTube, Reddit, Pinterest, and LinkedIn.
Due to recent changes in Google’s API, Google My Business became unmaintainable on the old platform and ceased functioning properly. In order to keep it sustainable on the new platform, we could not offer it in the same way that was originally promised. However, we now offer Google My Business as a subscription feature, with a discounted rate for lifetime users to help maintain fair access to it.
All lifetime users were upgraded to our new platform at no additional cost, retaining the same level of access that was initially promised. We’ve never downgraded the lifetime plan — rather, newer premium features are being offered optionally to match evolving tech standards and API costs.
If you feel your account isn’t reflecting your original access, we’d love to take a look and help. Please don’t hesitate to reach out via live chat on our website or by emailing us at support@heropost.io.
Thank you again for your support and feedback — it truly helps us improve.
— The Heropost Team
Liars and cheats
DO NOT TRUST THIS COMPANY. Bought a lifetime deal, under the guise that it would last forever. Crazy, right?
Well it turns out that was just a lie to take a lump sum of money from thousands of people. They have now removed many features we once had, due to "updates", and we cannot get them back unless we pay MORE money.
Unethical company. Do not trust. Please report to trading standards if you can.
8. juli 2024
Anmeldelse skrevet uten oppfordring
Svar fra Heropost
Hi Sophie,
Thank you for sharing your feedback. We understand your concerns and want to clarify the situation.
We want to assure you that the lifetime deal you purchased is still fully honored. All users who purchased a lifetime subscription retain access to the core features originally included — such as unlimited posting, unlimited social media accounts, and platforms like Facebook, Instagram, YouTube, Reddit, Pinterest, and LinkedIn.
Due to recent changes in Google’s API, Google My Business became unmaintainable on the old platform and ceased functioning properly. In order to keep it sustainable on the new platform, we could not offer it in the same way that was originally promised. However, we now offer Google My Business as a subscription feature, with a discounted rate for lifetime users to help maintain fair access to it.
We completely understand how this might be disappointing, and we’re here to help. If you feel there has been any confusion or issue with your account, please don’t hesitate to reach out to us via live chat on our website or email at support@heropost.io. We’d love to assist you and ensure everything is clear.
We appreciate your feedback and are continuously working to improve.
— The Heropost Team
They are genuinely liars, without doubt.
Pretty much what everyone else has said. This company take your money based on a lie.
They took our money - hundreds of pounds - for a "lifetime" deal. It was a great service. The clue in the name... lifetime. FOR LIFE.
They have have since revoked several features and we cannot use the platform as we used to due to an "upgrade". I wouldn't mind if we were just missing out on new features, but we have been DENIED several resources we previously had on the lifetime deal which we have PAID FOR and used to have access to.
For example, I have gone from having four social media platforms on this, and am now limited to two. TWO! Not realistic for any business. There are many other examples which means I can no longer use this platform. I refuse to upgrade given I have already paid them, and they do not deserve my custom after such despicable service.
An absolute farce and hugely disappointing. Sucked us all in with an absolute lie. I will be reporting to trading standards for false advertising as I would never have signed up if I knew it wasn't truly a lifetime deal (and how is anyone meant to know that). Gross misuse of the word lifetime.
I don't like to put another business down, but not use this company. Sorry.
11. juli 2024
Anmeldelse skrevet uten oppfordring
Svar fra Heropost
Hi Lou,
Thank you for your feedback, and we're genuinely sorry to hear about your experience.
We'd like to clarify that your lifetime deal is still fully honored and continues to include unlimited posting to key platforms such as Facebook, Instagram, YouTube, LinkedIn, Pinterest, and Reddit. If you're seeing only two platforms available, it might be a configuration issue, and our support team would be happy to help resolve it.
We’re always here to support you, and we appreciate your patience through platform improvements. If you'd like assistance with your account or setup, feel free to reach out via live chat on our website or email us at support@heropost.io.
— The Heropost Team
Don't buy into the hype, its a scam.
Thought the lifetime subscription was too good to be true, I should have listened to myself. After continually reducing the number of platforms, they come out with a new service and try to give existing users a limited version of it. Total scam. On top of this, their customer service is awful. They don't respond to messages quickly, try to immediately point you to articles, come across as indifferent and often rude, and don't actually fix the issues. I'm sorry I ever worked with them and strongly recommend staying away.
11. juli 2024
Anmeldelse skrevet uten oppfordring
Svar fra Heropost
Hi Chuck,
Thank you for your feedback. We’re genuinely sorry to hear about your experience and appreciate the opportunity to clarify some key points.
We want to emphasize that the lifetime deal you purchased is still fully honored. All lifetime users continue to have access to the core features originally included, such as unlimited posting, unlimited social accounts, and integrations with Facebook, Instagram, YouTube, Reddit, Pinterest, and LinkedIn. There has been no reduction in the number of accounts you can add under the lifetime plan.
As for customer support, we’re sorry if your interactions didn’t meet expectations. We strive to provide timely and helpful service and are actively improving our processes based on user feedback.
If there’s anything you need help with, please don’t hesitate to reach out via live chat on our website or email us directly at support@heropost.io. We’re here to help.
Thank you again for your feedback.
— The Heropost Team
Oplichting
Blijken helaas oplichters. Twee jaar geleden een "Lifetime Unlimited Pro subscription" op het Heropost platform gekocht voor enkele honderden euro's, om social media accounts voor meerdere klanten te beheren. In voorwaarden stond duidelijk dat het ging om ongelimiteerd toegang tot alle features van het Heropost platform. Inmiddels heeft Heropost de Lifetime users (of zoals we nu worden genoemd "Legacy users") ingeperkt, zo is het belangrijke kanaal TikTok niet meer te gebruiken... en is er een nieuw platform uitgerold onder dezelfde naam "Heropost" waar met de Lifetime subscription geen toegang meer toe is. Waar we weer een nieuw Heropost Lifetime abonnement op kunnen afsluiten. Haha. Onbetrouwbaar bedrijf, ik verwacht dat dit trucje een verdienmodel is dat ze in de toekomst gaan blijven uithalen (er zijn eerdere platformen die verdacht veel op Heropost lijken die dit voorheen onder andere namen hebben gedaan.. waarschijnlijk waren zij dit ook).
27. juni 2024
Anmeldelse skrevet uten oppfordring
Svar fra Heropost
Hi Sten,
Thank you for your message. We understand your disappointment and want to clarify a few important points regarding the Lifetime plan and the recent changes.
Your Lifetime Unlimited Pro subscription is still active and honored, and you continue to have access to the core features that were included at the time of your purchase — such as unlimited posting, unlimited social accounts, and access to platforms like Facebook, Instagram, YouTube, Reddit, Pinterest, and LinkedIn.
Regarding TikTok, we want to be clear that TikTok was never a supported integration for Lifetime accounts. Due to API limitations and platform costs, TikTok has only recently become available and is supported on our monthly and annual subscription plans.
We also want to clarify that the new Heropost platform is a significant upgrade in terms of infrastructure and functionality. It operates on a different system, which made it technically impossible to migrate accounts and schedules automatically. However, Lifetime users have access to the New Platform, with all the original features intact.
We understand that transitions like these can be frustrating, and we’re here to assist if you need help getting set up on the updated version of your Lifetime account. Please don’t hesitate to contact our support team via live chat or email at support@heropost.io.
Thank you again for your feedback.
— The Heropost Team
I paid almost $200 for a lifetime…
I paid almost $200 for a lifetime Unlimited Plan the they decided to do a so called update recently moved my lifetime account to some GOOFY new Lifetime plan and in the process Removed about 5 different auto posting social media options including RSS Feeds. Then when I spoke to customer Service
I get a unprofessional we can what we want response followed by you can only request a refund within the 1st 14 days of purchase! Then get feel free to use our request new features page to possibly maybe get feature added in the future.🤬
this is what they sent me in another email( how did unlimited become 50 Post per month?) ----->
if you're getting this email that must mean you have a Lifetime account on the Old Platform.🤬
As you've probably also heard, Heropost has been undergoing some major changes and updates.
We're writing this email in inform you how the major changes affect your Lifetime account on the Old Platform.
This week, Heropost will migrate Old Platform users to the New Platform under the "Lifetime Plan"
Lifetime Plan on New Platform will not include new features and social networks not previously available on Old Platform.
Lifetime Plan on New Platform will have a limit of monthly posts set at 50 posts per month.
They sent this in one of the 1st of many emails(lets offer me 60% off the new features while taking away my original features(if you are going to take away from what you originally agreed to the least you can do is offer a free upgrade to the new features or a partial refund.) HeroPost is nothing but a Goofy Clown🤡🤬 --->
There's 24 hours remaining on our 60% off discount if you missed out!
Since our last announcement we heard many of you missed out on the discount to get unlimited access on the New Platform.
We hear you and we're offering our final discount before full transition to the New Platform.
Make sure you click [ Add promotion code ] at checkout on billing details page and use code HERO60 to get 60% off.
CODE EXPIRES IN 24 HRS
25. juni 2024
Anmeldelse skrevet uten oppfordring
Svar fra Heropost
Hi Iwonderwhat,
Thank you for your detailed feedback — we hear your frustration and really want to clarify a few things to help clear up the confusion.
Your Lifetime Unlimited Plan is still honored. There is no 50-post limit on your account — if you're seeing this reflected somewhere, it may have been miscommunication, and our support team is happy to help resolve it promptly.
We also want to confirm that RSS Feed support has been added back. While it wasn’t available immediately during the initial transition to the New Platform, it is now fully supported again — and available for all Lifetime users.
We’re also sorry to hear about your experience with our support team. That’s not the kind of interaction we want anyone to have. If you're willing to give us another chance, please reach out via live chat or at support@heropost.io so we can personally look into your account and address everything directly.
We appreciate your feedback and your past support — and we’re here to help however we can.
— The Heropost Team
Avoid HeroPost at all costs!
I am extremely disappointed with HeroPost for several reasons. The company offered "lifetime" plans to early supporters but has failed to honor these commitments.
HeroPost launched a new platform (heropost.ai) while letting the original platform deteriorate, effectively abandoning early users. To add insult to injury, they then tried to make us pay for lifetime access again, even though we had already paid for it. Many features and services that were initially available have been dropped or no longer work properly, especially those for social media integration.
HeroPost's actions and lack of accountability clearly demonstrate why this is perceived as a giant scam. Avoid HeroPost at all costs!
6. juni 2024
Anmeldelse skrevet uten oppfordring
Svar fra Heropost
Hi Denise,
Thank you for taking the time to share your experience — we understand your concerns and appreciate the opportunity to clarify.
We want to assure you that the original Lifetime deal is still being honored. All users who purchased it continue to have access to the core features that were included at the time — such as unlimited posting, unlimited social media accounts, and integrations with platforms like Facebook, Instagram, LinkedIn, YouTube, Reddit, and Pinterest.
The shift to the New Platform was necessary due to technical limitations and modern requirements that the old system couldn’t support long-term. We recognize that transitions like this can be frustrating, and we’re truly sorry if it came across that way. Our goal was never to abandon early supporters, but to build something stronger and more sustainable while still providing value to our Lifetime members.
If there’s something we can help clarify, please don’t hesitate to reach out at support@heropost.io or via live chat on our website. We’re happy to assist.
Thank you again for your early support and for sharing your concerns.
— The Heropost Team
Bought a lifetime deal only for the…
Bought a lifetime deal only for the company to roll out another version in which the lifetime deal doesn't apply and to stop updating the version I bought. Cheated me out of a purchase. Don't trust this company.
3. januar 2024
Anmeldelse skrevet uten oppfordring
Svar fra Heropost
Hi Bill,
Thank you for sharing your feedback — we’re genuinely sorry to hear you feel this way and want to clarify a few important points.
Your lifetime deal is still fully honored and continues to include the core features that were originally promised — such as unlimited posting, unlimited social accounts, and access to platforms like Facebook, Instagram, LinkedIn, Pinterest, Reddit, and YouTube.
The transition to a new platform was necessary due to growing technical demands and platform limitations that made the old system unsustainable. Rather than shut it down without support, we migrated all lifetime users to the New Platform at no additional cost while ensuring they retain access to everything included in the original deal.
We're here to support you and always open to helping resolve any issues. Please feel free to contact us via live chat or at support@heropost.io.
— The Heropost Team
Do not do it....Hero post was a dream…
Do not do it....Hero post was a dream built by selling lifetime licenses. They dropped several services and now are upgrading the site but continue to not allow "LIFETIME" members use most of the social sites.
17. juni 2024
Anmeldelse skrevet uten oppfordring
Svar fra Heropost
Hi Joshua,
Thank you for taking the time to share your concerns. We understand your frustration and would like to provide some clarity.
Your lifetime deal is still fully honored, and you continue to have access to all core features that were included at the time of purchase — including unlimited posting and platforms such as Facebook, Instagram, LinkedIn, Pinterest, Reddit, YouTube.
We're committed to maintaining the value of your original purchase and are always available to help answer questions or guide you through anything that may feel unclear. Please feel free to reach out via live chat or email us at support@heropost.io.
— The Heropost Team
Crooks
Crooks. If you offer a LIFETIME plan, that is EXACTLY what that means, "access for a lifetime".
Purchased LTD and Heropost DELETED all old Lifetime plans. NOBODY does that.... its fraud in business.
17. juni 2024
Anmeldelse skrevet uten oppfordring
Svar fra Heropost
Hi Christopher,
Thank you for sharing your feedback — and we’d like to offer some clarification.
First and foremost, your lifetime account has not been deleted or revoked. All users who purchased a lifetime plan continue to have access to the core features originally included in their plan — such as unlimited posting, unlimited social media accounts, and platforms like Facebook, Instagram, LinkedIn, YouTube, Pinterest
We are fully committed to honoring your lifetime access and supporting your experience. If you need any help or have questions about your account, please reach out to us at support@heropost.io or via live chat on our site — we’re here to assist.
— The Heropost Team
Scam
They sell a lifetime membership, then close the platform and tell you to upgrade to the a platform for more money.
17. juni 2024
Anmeldelse skrevet uten oppfordring
Svar fra Heropost
Hi Jonathan,
Thank you for taking the time to share your experience — we understand your frustration and genuinely regret any confusion or disappointment caused.
We want to clarify that your lifetime deal has not been deleted or revoked. All users who purchased a lifetime plan continue to have access to the core features originally included in their plan — such as unlimited posting, unlimited social media accounts, and platforms like Facebook, Instagram, LinkedIn, YouTube, Pinterest.
The move to a new platform was necessary due to changes in technology and external limitations that made certain features unsustainable on the old system. While some newer features introduced on the new platform weren’t part of the original lifetime plan, we’ve worked to offer these as optional upgrades at a discounted rate specifically for our lifetime users — not as a replacement, but as an added opportunity for those who want access to new tools.
We truly appreciate your early support and commitment to Heropost, and we remain committed to ensuring lifetime users continue to get value from the platform. If you have any questions or need assistance, our team is here to help. Please reach out to us at support@heropost.io or via live chat on our site.
— The Heropost Team
If I could give this app lower I would.
If I could give this app lower I would.
I don't normally leave reviews on things but this company is unethical, and I wouldn't advise anyone to use their application.
Heropost built their business with the promise of a lifetime subscription to their application. And once they launched everything worked fine. They promised continued support and upgrades to the application people paid for.
Then they launched 2.0 of their app and did not include the members of their initial lifetime subscription. Since then Heropost has been decreasing the value of their lifetime subscription and to be honest I think they could potentially have a class action lawsuit on their hands in the future. For instance, when I bought my lifetime subscription the promise was for unlimited monthly posts. Now today, I get an email saying I am limited to 50 monthly posts.
Why on Earth would anyone buy 2.0 knowing there is potential to not be supported when they launch subsequent versions?
17. juni 2024
Anmeldelse skrevet uten oppfordring
Svar fra Heropost
Hi Dan,
Thank you for your feedback. We understand your frustration and want to provide some clarity on the situation.
We want to reassure you that your lifetime account has not been deleted. Users who purchased a lifetime plan continue to have access to the core features that were originally included — such as unlimited posting, unlimited social media accounts, and platforms like Facebook, Instagram, LinkedIn, Pinterest, YouTube.
The new version of the platform was introduced to meet growing technical requirements and support new tools that weren’t feasible on the old platform. While these features are optional, we’ve offered discounted access to lifetime users who wish to benefit from them — but the core elements of your original deal remain intact.
We’re sorry for the confusion caused by early communications around post limits. That was part of an initial draft during migration, and unlimited posting has remained available to lifetime users.
If you need help or want to review your account access, please reach out to us via live chat on our website or by email at support@heropost.io — we’re here to assist you directly and ensure everything is functioning as promised.
— The Heropost Team
Can you say "fake reviews"?
Can you say "fake reviews"?
Almost all the 5-star reviews here are by one review posters, following the exact same 2- or 3-sentence format, repeating the same words and phrases, and are obviously fake.
Meanwhile, Heropost is abusing the reporting feature here to get the negative reviews left by their legitimatly disgruntled customers removed.
By gaming the system, they've gone from a 1.8-star rating to a 3.6-star rating in a matter of weeks, and Trustpilot is enabling them to do this.
It's completely deceitful and shameful behaviour.
13. mai 2024
Anmeldelse skrevet uten oppfordring
Svar fra Heropost
Hi Brad,
Thank you for sharing your concerns. We genuinely understand your frustration and take this kind of feedback seriously.
We want to clarify that while we cannot control or influence platform-specific moderation processes like those on Trustpilot, we absolutely do not condone fake reviews or any form of manipulation. Our team has focused on addressing legitimate user concerns and working to improve our communication, platform stability, and user experience — especially for our early supporters.
If you’ve experienced specific issues with your Heropost account, we’d really appreciate the opportunity to look into them for you. Please don’t hesitate to reach out to us via live chat on our website or by emailing support@heropost.io. We’re here to help and open to feedback that helps us do better.
— The Heropost Team
Fühle mich betrogen
Habe eine lifetime Lizenz bei Heropost gekauft. Kurz darauf wurde der Support für Twitter eingestellt. Der Support antwortete kurz: Twitter hätte seine API umgestellt und man plant keinen weiteren Support mehr. Da Twitter für mich wichtig ist, hat sich der Nutzen von Heropost da schon in Frage gestellt.
Jetzt aber hinzugehen, eine neue Plattform zu entwickeln, die Twitter wieder beherrscht und zu behaupten, man hätte die lifetime Lizenz nur für die alte Plattform erworben, ist schon dreist. So kann man den Kunden mehrfach das Geld aus der Tasche ziehen. Ich empfehle, einen Bogen um Heropost zu machen.
29. mars 2024
Anmeldelse skrevet uten oppfordring
Svar fra Heropost
Hi Guido,
Thank you for sharing your concerns — we understand how frustrating this experience has felt. We want to clarify that your lifetime account has not been deleted or revoked. All users who purchased a lifetime plan continue to have access to the core features originally included in their plan — such as unlimited posting, unlimited social media accounts, and platforms like Facebook, Instagram, LinkedIn, YouTube, Pinterest.
Regarding Twitter (now X), unfortunately, due to significant changes in their API — including elevated pricing tiers and strict limitations — it became financially unfeasible to continue supporting it under the lifetime model. This is why X was no longer available on the lifetime platform. The new platform offers support for X under a subscription plan because of those costs, and not because we wanted to exclude lifetime users. These changes are driven by external platform policies beyond our control.
That said, we have offered lifetime users a discounted subscription option if they wish to access these newer integrations.
If you have any questions or want help reviewing your account or plan options, feel free to reach out to us at support@heropost.io or via the live chat on our website. We're always here to help.
— The Heropost Team
Avoid
Not a great platform. Tell people they get a lifetime platform and just build another one and leave the other one with bugs and try and push people onto another subscription. Read the HONEST reviews on here from genuine people with experience.
3. mai 2024
Anmeldelse skrevet uten oppfordring
Svar fra Heropost
Hi Ade,
Thank you for sharing your feedback. We understand your concerns and want to provide some clarity on the situation.
All users who purchased a lifetime plan continue to have access to the core features originally included in their plan — such as unlimited posting, unlimited social media accounts, and platforms like Facebook, Instagram, LinkedIn, YouTube, Pinterest.
We also want to address your concerns about the new platform. While we transitioned to a new platform in order to improve functionality and scalability, we understand that the shift may not have been as smooth as expected. This transition has been necessary to keep up with changing industry standards and external platform requirements. We regret that some users feel frustrated with this change. We’ve worked hard to ensure that legacy users are offered discounts and continued access to core services, and we are committed to maintaining fair service.
If you have any specific concerns or questions, please feel free to reach out to us at support@heropost.io or through the live chat feature on our website. We’re here to help and make sure your experience is a positive one.
— The Heropost Team
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