Ade L

Ade L,

We're so happy to hear that you are pleased with the panels. Thank you for your positive feedback; we appreciate it.

Hi Ade, I’m really sorry to hear about the delay in processing your refund. Please reach out to us at hello@shopjoga.com with your order details, and we’ll look into this immediately to ensure your refund is processed as quickly as possible.

We truly appreciate your patience, and we’re committed to resolving this for you.

Hi Ade, we’re truly sorry for the lack of communication and the frustration this has caused. We completely understand how upsetting it must be to feel ignored, especially when you're trying to resolve an issue.

We want to assure you that we do care deeply about our customers and are committed to providing better service. Please reach out to us directly at hello@shopjoga.com with your order details, and we’ll do everything we can to resolve this for you, including processing your cancellation and ensuring you're fully refunded.

Thank you for your patience, and we sincerely hope we can turn this experience around.

Hi Ade, we understand how disappointing it can be when things don’t go as expected, especially with an order cancellation. We’ve already processed a full refund for your order, and we truly appreciate your patience. If there’s anything else we can do to assist or clarify, please don’t hesitate to reach out directly to hello@shopjoga.com. We value your feedback and hope to have the opportunity to provide a better experience in the future.

Hello,

Thank you for taking the time to share your feedback.

We're sorry to hear about your experience and want to assure you that this isn’t the standard we strive for at DUSK. We’re currently experiencing a higher volume of enquiries than usual and appreciate your understanding during this busy time.

We’re also facing unexpected shipping delays beyond our control, and we sincerely apologise for any inconvenience this may cause. However, the good news is our stock has now arrived, and we’re prioritising dispatches over the next few weeks to get your order to you.

Rest assured that we’re working hard to ensure every query is resolved as quickly as possible. We kindly ask for your patience, and a member of our team will be in touch with you shortly.

Many thanks,
DUSK Resolution Team

Hello,

I’m truly sorry to hear about the experience you’ve had with your recent DUSK order. Please rest assured that this falls short of the high standard of service we strive to provide.

At DUSK, our top priority is delivering a seamless and exceptional experience, and it’s clear that we didn’t meet those expectations in your case. We take your feedback very seriously and will thoroughly investigate the matter.

I will be in touch shortly to work towards the best possible resolution. Thank you for your patience, and my sincere apologies once again.

• Colin

Thank you for your feedback! Our customers reviews are important for us to improve the quality of the service provided. See you on the next rental, Carlo

Dear Ade,

We sincerely apologise for the inconvenience caused by the cancellation of your holiday for winter 2024/25. We understand how disappointing this situation must be and deeply regret any frustration it has caused you.

At Ski Beat, we are dedicated to providing high-quality ski chalet holidays and maintaining the standards that our valued clients have come to expect. Unfortunately, as we explained to your party leader, necessary maintenance means that we are unable to fulfil bookings in Chalet Alisier, leading to some cancellations.

To make up for this, we offered your party an alternative and new chalet holiday with spa facilities at a lower price. We are sorry that this option was not suitable. As promised, we processed your deposit refund in full & immediately when your party leader confirmed that the alternative was not suitable for your party.

Your feedback is important to us, and we are committed to learning from this experience to prevent such issues in the future. Thank you for your understanding and patience.

Best regards,

Laura

Thank you for your feedback and we're sorry to hear about your experience. Once an issue is raised with our warranty team, we need to liaise with the brand themselves, which can take some time. We understand the urgency of your situation and apologise for the delay.

We can see that you have now received a response and were offered a refund as you have purchased replacements elsewhere. We truly appreciate your patience and understanding in this matter. If there's anything else we can do to assist you, please let us know. We value your business and hope to have the opportunity to serve you better in the future.

Hi Ade,

Thank you for sharing your feedback. We understand your concerns and want to provide some clarity on the situation.

All users who purchased a lifetime plan continue to have access to the core features originally included in their plan — such as unlimited posting, unlimited social media accounts, and platforms like Facebook, Instagram, LinkedIn, YouTube, Pinterest.

We also want to address your concerns about the new platform. While we transitioned to a new platform in order to improve functionality and scalability, we understand that the shift may not have been as smooth as expected. This transition has been necessary to keep up with changing industry standards and external platform requirements. We regret that some users feel frustrated with this change. We’ve worked hard to ensure that legacy users are offered discounts and continued access to core services, and we are committed to maintaining fair service.

If you have any specific concerns or questions, please feel free to reach out to us at support@heropost.io or through the live chat feature on our website. We’re here to help and make sure your experience is a positive one.

— The Heropost Team

Hi,

I am sorry to hear that your job could not be attended to and you were informed during your timeslot. I am extremely sorry for the inconvenience caused. I've passed these issues onto the relevant people to help improve our services.

Kind Regards
Olivia | Halfords Mobile Expert

Hi Adrian,

Thanks for taking the time to leave your review and feedback. I'm sorry to hear you're unhappy with the service you've received so far.

A kind reminder the airlines or suppliers could charge to correct an amendment, and this will depend on their specific policies. As part of their assistance our amendments team will find out if any costs are involved, and will inform you of these via Manage My Booking before proceeding with an amendment.

From our side, we would only charge you a £25 per amendment request and nothing further. We have no control over the airline and hotel suppliers policies I'm afraid. This is also stipulated in our terms and conditions which explains our amendment process.

As the booking has already been booked, we won't be able to amend the booking as a new booking price. That isn't possible I'm afraid and we have to follow the process of amending your booking. We can only inform you of the hotel suppliers quote as well as respect their policy. This is also mentioned in our amendment policy, if you could kindly have a read on this which is linked below.

More information on amendments and charges can be found within section 8 of our T&cS listed here https://bit.ly/3KWf9zY

With best wishes,

Roberto

Hi Ade,

Thanks for taking the time to share your feedback — we hear your concerns and want to clarify a few key points.

All lifetime users have been upgraded for free to the new platform, which includes many important updates and fixes to improve performance, stability, and functionality. The upgrade maintains unlimited posting to key social platforms including Facebook, Instagram, YouTube, Reddit, Pinterest, and LinkedIn, as well as unlimited connected social accounts — all at no additional cost to lifetime users.

We understand that this transition may have created confusion, but the lifetime agreement is still honored on the new platform for the features it included. There is no requirement for lifetime users to pay for those features again.

If there’s anything specific not reflecting correctly on your account, or if you need assistance accessing your account, please reach out to us directly via support@heropost.io or through the live chat option on our website. We’re happy to help resolve any issue you’re facing.

— The Heropost Team

Hi there, I understand that you have received only part of your orders. I am sorry to hear about your experience so far. I would really like to have a look into this for you. Please could you email trustpilot@yodel.co.uk with the full name on the parcel, delivery address with postcode, contact & tracking number, along with a link to the review? Thank you, Yodel Team.

Good afternoon, Ade L,

Thank you for your feedback. We sincerely apologise for the negative experience received.

As per the system information, this is scheduled for delivery today, 25th of July. In regards to the cancellation of your order, kindly contact your supplier directly for further assistance.

Again, we sincerely apologise for the delay and inconvenience this has caused you.

Kind Regards
XDP

Hi,

Thanks for your review. I am sorry to hear that the technician scratched your alloys and you felt he could have repaired the puncture without changing the tyre. I have asked for the management to contact you regarding this.

Kind Regards
Olivia | Halfords Mobile Expert