Talabat Anmeldelser 

Just give up, worst ever ever.

Beyond disrespectful Beyond...

I hope talabat will learn the hard way.

Worst delivery company in the UAE. I advise you to delete the app. Orders from restaurants which are 10-15 minutes away from me need two hours. Every time I raise a complaint they do nothing. This has been a repeated issue and talabat has never arrived on time and occasionally forget to bring part of the order. Customer service are not helpful at all and when I ask them when the delivery will arrive they always lie. If there was an option for 0 stars I would rate them 0.

اتمنى اضع اقل من هذا التقيم لانها شركة من اسوء الشركات لانها تسغل سيطرتها على السوق باخذ عمولات كبيرة من اصحاب المحال وان لديهم اسوء خدمة عملاء
وان السائقين ليس لديهم ارقام يتواصلو بها مع العميل

Its the worst service I have in this platform order taking 3hrs to deliver and until now not delivered.

And the agents lie that it will be delivered in 20 to 25 mins and end the chats

Very disappointing experience. I used the AED 20 voucher that was available in the Talabat app, and the voucher was accepted when I placed the order. The order was also initially accepted, but suddenly it was cancelled.

When I contacted customer support, they said there was some eligibility criteria, but this criteria was not clearly shown in the app before placing the order. If there are restrictions, customers should be informed clearly before accepting the order.

This was frustrating and misleading. Talabat should improve the transparency of its voucher offers and avoid accepting orders and cancelling them afterwards based on conditions that were not clearly displayed.

I am really upset and disappointed with talabat mart service.
Estimated time for delivery is a big lie
Always there is delay and wasts your time and I am regret to tell I am not satisfied with it at all.
Hope the platform respect to the customers right

Very disappointed with Talabat. This is already the second bad experience.
The first time, my order was marked as delivered even though the driver took the items home, and I received no proper response or resolution from the customer service agent.

Now, the second issue: I ordered rice and only discovered mold inside the sealed bag when I opened it. Talabat refused to help because they said it had passed the 48-hour policy. This is not a perishable item that I’m expected to open immediately after delivery just to check for mold. A sealed bag of rice should be safe and fit for consumption.
Two serious issues with two orders, and both were handled poorly. Very disappointing customer service. I expected much better from Talabat.

I placed an order through Talabat and one of the items (water) was missing. I contacted customer service and explained clearly that I wanted either the missing item delivered or a refund including the delivery fee, because I should not have to place another order and pay another delivery fee for an item that was missing from an order I had already paid for.

Instead of solving the problem, Talabat told me that they needed confirmation from the store. They apparently could not reach the store, and somehow this became my problem. I was then told that they could only refund the missing item and that I would have to make another order and pay another delivery fee.

I contacted them again and explained that I simply wanted my order issue resolved, but I was given excuses about something appearing on their app and was told they could not solve my problem.

This is not how professional customer service should work. If Talabat cannot communicate with the store they are working with, the customer should not be the one paying the price for it.

Very frustrating experience. I expected Talabat to take responsibility and find a proper solution instead of repeatedly asking me to accept an inconvenience that was not caused by me. I will seriously reconsider using this application again.

Food delivered cold. Talabat gave me a 1 dinar limited time voucher and said the issue was resolved.
It was anything but resolved.
Terrible customer care. Untrustworthy company who won't accept responsibility for their failures.

This company are monthly taking 29AED from my cc for talabat pro which I cancelled months ago. They have blocked me from live chat and I can only contact by email. They then refund and tell me everything is sorted. Low and behold today another 29AED unauthorized comes off my account. Appalling customer service

I’m extremely disappointed with the way this order was packed and/or handled during delivery\. The food arrived completely messed up, with items fallen over and the presentation badly ruined\.

This is simply unacceptable\. We paid for both the food and the delivery service, and the order should have been handled with proper care and responsibility\.

What makes it even more frustrating is that we had guests at home, and receiving the food in this condition was genuinely embarrassing\.

Whether the issue happened at the restaurant during packing or with the Talabat rider during delivery, this level of mishandling is a serious failure in service\.

I expect this complaint to be taken seriously and properly investigated\. Experiences like this make customers seriously consider using a different food delivery service in the future\.

Extremely disappointed

As a Vendor partner, they are absolutely the worst company anyone has dealt with. There is a nonsense help center with automated responses and no person of authority is reachable.

Every time an item is missing from my order, it’s the same story: the restaurant says they can’t cancel or refund, just “choose something else” or call customer service yourself, even though it’s their error. When I push back and say they should resolve it since they’re the ones with the missing item, they flip it and blame me for wanting to cancel.

The last straw was a delivery driver who showed up, said he’d hand over the order and I should report the missing item to customer service, then called back and refused to give it to me at all, saying he’d be blamed for it, so I had to cancel it myself.

This keeps happening. Talabat needs to fix its process instead of leaving customers to clean up after vendors and drivers who won’t take responsibility.

Don’t order anything from this app no help bad experience i ordered spending 40 AED but got order only of 10 AED trying to contact them no option at all please do not order from this app

This company has the wors customer service I have ever experienced and I Ve lost so much money dur to their incompetence. I constantly receiv the Wong food, expired food late delivery and they don't refund. Robotic reps and no resulotion. Waste of time and money. And I pay for pro membership! Delete the app save your money from lose

Fake offers, fake prices, pro not covering many restaurants,
Customer service poor quality

Honestly, the worst customer service ever here in UAE!!! Very rude people and doesn't offer any help or solutions. I bought an item by mistake and it was 14 Dhs per piece where I bought 8 pcs, I contacted them immediately to return it so that u can get the correct one but they refused as per the policy !!! Which policy if the product is sealed as it is !!! Definitely worst app ever

Was scammed by talabat paid 700 egp for ice cream they sent wrong flavor admitted the mistake after i sent pictures then refused a refund because the merchant didnt answer the calls.

Absolutely appalling customer service from Talabat. I wish i could give a worse rating.

I placed an order which I never received, despite it being marked as “delivered” on the app. I contacted customer service and went back and forth with them explaining that nothing had been delivered to me.

Instead of refunding the money I had paid, Talabat refused to return it to my card and offered me 40 QAR in Talabat credit instead. I did not want credit — I wanted a refund for an order I PAID FOR AND NEVER RECEIVED.

What made the situation even worse was when I asked for proof that the order had actually been delivered. I was told that the proof of delivery was “for them” and not for me. How can a company claim an order was delivered, refuse to provide the customer with evidence of that delivery, and then refuse to refund them?

I was left without my food and without the money I had paid for it.

The whole experience was incredibly frustrating and has completely undermined my trust in Talabat. If an order genuinely goes missing, customers should not have to fight this hard to get their own money back.