Talabat Anmeldelser 

Such inept customer service it is laughable. I placed an order for my son. The food order arrived with the seals broken and half the contents missing. The driver had evidently decided to join the party and feed himself on the way from the restaurant. Evidently, my son was not going to be given food touched by the grubby fingers of a delivery driver. Customer services offered a refund of 1/6 of the order value. I said that this was inadequate for an entirely wasted meal. Then a member of the company’s “management call centre” with the worst communication skills I have experienced in a long time called. He said that a further AED20 would be added to my account, which never happened. A complete joke in terms of customer service effectiveness, but they clearly don’t care. So we will order from Careem and Deliveroo from now on and not renew the Pro subscription. Simple.

Please do not order from talabat, i had a very bad experience, still not received my refund of AED 126. They have delivered all 3 wrong coffee, had more than 8-10 email exchange with no resolution. Very bad customer support team. Management should think of changing the whole customer support team.

Absolutely unacceptable experience, and an even more insulting response from Talabat’s customer service.

I placed an order worth over AED 1,000 for an event with around 50 children. Despite ordering well in advance, the delivery was significantly delayed because the driver went to the wrong address and had the wrong order, forcing him to return to the restaurant before finally delivering our food.

Meanwhile, the app kept displaying “6 minutes remaining” for over 30 minutes, leaving us with no reliable information and dozens of children waiting for their lunch.

But the worst part came AFTER the delivery.

After submitting a formal complaint explaining the situation and the disruption caused, Talabat’s response was to offer a 15 AED voucher.

15 AED. On an order worth over 1,000 AED.

Frankly, that’s more insulting than offering nothing at all.

Mistakes happen, but this response demonstrates a complete lack of respect for customers and absolutely no accountability.

A company that cannot properly handle a large order and then considers a 15 AED voucher acceptable compensation clearly has a serious customer service problem.

Extremely disappointing. I would strongly advise anyone organising an event or placing a large order to think twice before relying on Talabat.

Talabat is the worst delivery company on the market, where riders decide whether to deliver based on the tips they receive.

And Talabat management has no control over riders' decisions

Terrible management system. Wrong order was delivered I received a kids meal. When reporting the issue I sent the food order they sent to try resolve they didn’t respond for over an hour so had to order another meal. Eventually they did call and said they needed a photo of the actual food inside the bag to give a refund. Go to careem or noon these guys are terrible

Most shitty app in the region - frauds and deceptive and all shit

This is actually insane
There is no way of contacting customer support.
I have refunded some funds from talabat to my card and they said it will take at max 2 weeks and it has been a month and still no answer.
And they dont answer emails
0.0/10

Recently I ordered food in Talabat application and the food was delivered to wrong location. After reaching out to Pro Support they rejected my request for refund, kept me in the phone for more than 30minutes and finally rejecting the refund saying they are unable to process.

طلبت طلب فيه تلاته علبه لبن بيتي لتر و حاسبت و نمت وصلي واحده و بنتي استلمت الاوردرعلي بال ما صحيت و اكتشفت المشكله الابليكشن رافضيقبل اي شكوي و مافيش اوبشن اكلم حد من خدمه العملا
الموضوع مش صعب ابدا تتاكدو ان كان اتشحن واحد ولا تلاته لانه من طلبات مارت بس انتو قافلين اي اوبشن هل الهدف من الابليكشن النصب ولا اكل مال الناس

I am making a formal complaint regarding an order that was never delivered to us\.

The order was placed several days ago and the driver claimed that he had delivered the food and left it at our door\. This is completely false\. We have cameras at our home, and there was no delivery to our door\. We also took photos of the door as requested, and there was no food there\.

The order has now been showing “arriving in 5 minutes” for approximately three days, despite the food never being received\.

We contacted Talabat support repeatedly\. Every time, we were told that the matter would be “escalated” to the relevant team and that we would receive a resolution\. However, nothing was actually resolved\. We kept being given the same response without any meaningful action\.

At one point, Talabat actually processed a refund for the order\. However, hours later, after we believed the matter had finally been resolved, the refunded amount was reversed/taken back\. We were then contacted and told that Talabat would not refund us\.

This is extremely unacceptable\. We paid for an order that we never received, the driver’s claim that the order was delivered is contradicted by our camera footage and the evidence we provided, and Talabat initially acknowledged the issue by issuing a refund before reversing it\.

We have cooperated with every request, including providing photos of our door, yet we continue to receive contradictory responses and repeated promises that the case will be escalated without any actual resolution\.

We want a clear explanation of:

1. Where exactly the order was supposedly delivered\.
2. What evidence Talabat has that the driver delivered it\.
3. Why the refund was initially issued and subsequently reversed\.
4. Why the case has remained unresolved for several days\.
5. When we will receive the money we paid for an order that was never delivered\.

Please review the case properly rather than sending another generic response saying that it has been escalated\. We expect the amount to be refunded and a proper explanation of what happened\.

Yet another missing item and still no accountability.

Unfortunately, I’m back again with exactly the same issue. After my previous experience of missing items from a Talabat/VIVA order, I never received the refund I was owed despite raising the complaint and repeatedly trying to get it resolved.

Now, I have another missing item from my VIVA shopping order yesterday.

I immediately raised a complaint with Talabat and provided photographic evidence of the receipt. The situation is particularly clear because the item was charged on my Talabat online receipt, but when I checked the physical VIVA receipt, the item wasn’t even listed — and, unsurprisingly, it was not delivered either.

I initially received a call from Talabat regarding the complaint, which gave me some hope that someone was actually going to investigate and resolve it. However, since that call, there has been absolutely no communication and nobody has followed up with me.

This is what I find most unacceptable about Talabat: the problem itself is frustrating, but the customer recovery is appalling. You can provide evidence, speak to customer service, receive a call and still be left chasing the company for something you have already paid for.

This is now becoming a recurring issue rather than a one-off mistake. I should not have to repeatedly contact Talabat, make complaints and leave reviews just to try to recover money for items that were never delivered.

It’s not about the value of one missing item. It’s about the principle, accountability and the complete lack of follow-through. If Talabat is going to charge customers for items, it needs to take responsibility when those items are not delivered.

Very disappointing customer service and extremely poor service recovery.

الموضوع: شكوى رسمية عاجلة بسبب سوء الخدمة، التأخير، تلف الطعام، وإلغاء الطلبات التعسفي
​السادة/ إدارة خدمة العملاء في شركة طلبات المحترمين،
​أكتب إليكم هذه الشكوى لأعبر عن استيائي الشديد وخيبة أملي البالغة من المستوى المتدني وغير المهني للخدمة الذي تلقيته مؤخراً عبر تطبيقكم. إن ما حدث يتنافى تماماً مع أبسط معايير جودة الخدمة واحترام العملاء التي تروجون لها.
​لقد عانيت من سلسلة تجاوزات ومشاكل غير مبررة خلال تعاملاتي الأخيرة مع منصتكم، وتتلخص في النقاط التالية:
​التأخير الشديد والمماطلة: وصول الطلبات في أوقات متأخرة جداً عن الموعد المحدد والمؤكد عبر التطبيق، دون أي احترام لوقت العميل.
​رداءة جودة الطعام (بارد وغير صالح): نتيجة التأخير غير المقبول، وصل الطعام بارداً وفاقدًا لجودته الأساسية، مما جعله غير صالح للاستهلاك والأكل.
​الإلغاء التلقائي والمفاجئ: قيام النظام أو خدمة التوصيل بإلغاء الطلبات تلقائياً وبشكل تعسفي دون إبلاغي مسبقاً أو تقديم أي سبب واضح، مما أضاع الكثير من الوقت وجعلني في موقف محرج.
​غياب التواصل الفعال: عدم وجود أي تجاوب سريع أو حلول جذرية من قبل الدعم الفني لحل هذه المشاكل فور حدوثها.
​إن هذا الاستهتار بوقت الراحة والمال الخاص بالعملاء أمر مرفوض تماماً، ويجعل الاستمرار في استخدام تطبيقكم أمراً صعب الجدوى مقارنة بالمنافسين.
​عليه، أطالب بالآتي فوراً:
​تحقيق جاد وعاجل في هذه الشكوى وتوضيح أسباب هذا التخبط.
​تعويض مادي عادل وفوري عن الأضرار وسوء الخدمة والتجربة السيئة التي تعرضت لها.
​اتخاذ إجراءات صارمة لتفادي تكرار مثل هذه الممارسات التي تسيء لسمعة شركتكم.
​أنتظر رداً سريعاً وخطوات عملية واضحة لحل هذه المشكلة خلال 24 ساعة، وإلا سأضطر لاتخاذ خطوات أخرى تشمل تصعيد الشكوى للجهات الرقابية المختصة ومشاركة هذه التجربة السيئة عبر منصات التواصل الاجتماعي.
​مع الكثير من الاستياء،

I deleted my account with them after a multitude of orders and cancelled items due to unavailability. They deleted my vouchers and points that I had under my account and after I complained They sent email that they restored it which never happened. Headache

Your app does not visually show Pro status or Pro benefits. I was paying for a monthly Pro subscription and the app still gave me no indication I already had it, while pushing me toward a yearly plan at checkout. That is how a customer ends up paying for the same product twice.

I then called support. The agent, Misah, first told me I had every right to know what was happening, then refused to tell me the refund procedure, saying she could not disclose it. A bank will explain its process. Yours apparently cannot. Staff are untrained, eligible refunds are stalled, and nobody can explain their own system.

I will not be dealing with Talabat again. Posting this so others check their subscription status before they get charged twice.

Talabat charged me for a full year of Talabat Pro while I already had an active monthly subscription. The app offered me a product I was already paying for, and let me buy it twice.

Support gave me the same line every time, the team is looking into it. No refund, no explanation, and a promised callback that never came. I have had to file a formal consumer complaint to get anywhere.

Delivery works. Billing and support do not. Do not save your main card in this app.

Learned that Deliveroo out of all of them sucks the leas

I am submitting a formal complaint regarding a Talabat delivery. My order arrived more than one hour late. After 5:00 AM, the driver remained outside my residence for approximately 45 minutes, repeatedly ringing my doorbell and calling my mobile phone around eight times. This caused a serious and unacceptable disturbance to my household during the early hours of the morning.

I immediately contacted Talabat to report the incident. Despite the significant delay and prolonged disturbance at my home, Talabat offered only AED 15 in compensation, which I do not consider an appropriate resolution.

This complaint is not simply about late food. It concerns repeated disturbance at my private residence after 5 AM and Talabat’s inadequate handling of the incident.

I will be switching to another provider moving forward.

Today itself Two of my orders got cancelled because of those two issues
1 item expired
2 out of stock

And I have to bare the delay of the refund to my credit card because of Talabat
Talabat now become the Number One BAD SERVICE and the deserve 0 star not even one
Bad in service, Bad in logistics, Bad in call center, Bad in managing Complaints, Bad everywhere.
Now there is a lot of competition which they are more advanced and more respectful to their loyal customers.
Talabat Zero Service !!!!
Don’t use it anymore

First time in my lifetime I’ve seen this kind of behavior
How can I order my food I didn’t receive it and delivery guy wasn’t responding my calls and messages after 8 hours of duty I complained from theirs response was they couldn’t helped me to know the reason why
Disaster really never ever again use talabat

Talabat riders ( Muscat, Oman) are deliberately not attempting to deliver food. I have been a Talabat pro member for almost a year now. In last 2 days. I had 2 incidents where the delivery person just stood across the road ( i could physically see from my window tracing the order on Talabat app), never attempted to contact or make delivery and after 10 min or so, the order was automatically cancelled by Talabat stating technical issues. I complained and got no reply for the first complaint and the second was escalated to someone claiming to be from management though only kept reassuring me that this will not happen again. No investigation, no findings. No concrete stuff. It is a dying service, if not already dead. Time to go for alternate delivery services.

Worst service