Careem Anmeldelser 

ul 30, 2026, 21:53 GMT+4

Selected issue category: Other issue(s)
Selected issue: I have feedback about the Captain's behaviour
Rude, arrogant and extremely disrespectful driver. Pass two times in front of me, driver rudely make sign with hand to decline me. Have to call him twice. Once in the car start arguing in Arabic shoutimg me ‘no english, no English!!!’. Constantly attending messages and on speaker call with lady during driving. Make feel extremely UNSAFE, in addition of the disrespectful attitude. Savage driving, breaking and turns.Totally unacceptable and unprofessional!!!!!!
Just a ready made response from someone called Noor.
Following up no one’s care and revert response….

Very unprofessional customer care , very rude and unhelpful. I don’t recommend.

Now it’s been 23 hours since I made transaction. Still it’s in progress.

Too much bad service. I’ll not do next transfer from Careem and I’ll give review on google also about this. I’ll not recommend anyone to send money from this.

Very bad experience

Careemquik gave me damaged item.refuse to exchange refuse to refund.beware

We have noticed that Careem is now adding the Careem plus subscription without our permission. It happened to me and now to my husband. Please be aware of that, because even after I complained about it and asked them for refund and cancellation, they said they will do, but didn’t eventually, so I had to do it myself but costs me two months of charges for this subscription.

You can book many different things on the Careem app. However, there's a major problem with the app's accuracy when it comes to groceries and taxis. Every few weeks, the location tracking stops working. Taxis are parked on the wrong side of the street, making it impossible to cross. For deliveries, my address, even in the middle of Business Bay, is suddenly listed as being outside the delivery zone. I then have to re-enter the address multiple times, but it rarely works any better. Sometimes I spend over an hour on this and could have been at the supermarket long ago. As a valued customer, I receive no better service. Careem is practically unreachable. The contact options through the app are either completely incomprehensible or incredibly complicated.

We have been using the app for 11 years suddenly there was a technical error with their system in Erbil and they asked to pay by credit card which isn’t available and it has been 6 months we are not able to use the service because there is an outstanding payment that need to be paid by credit card only and we have been trying to ask them daily please accept the amount by cash the reply no this option not available it has been 6 months with this issue we had to ask them to withdraw the payment they did not accept they said noooo you have to pay like we were begging for their money after 11 years of using the service

When you read bad reviews believe them. They really are horrible. You can’t call them afterwards, they don’t have post sales support. They delivered an order and there were items missing and the response was “we can’t offer a refund for this order” can you imagine??? If that’s not a scam I have no idea what is. I’ve been paying for a subscription that apparently doesn’t mean anything. I’m grossly disappointed in the service. I immediately cancelled the subscription, they lie about priority service and yet there is none. It’s really bad.

I had a very disappointing experience with Careem Food.

I placed my order at 7:11 PM, only to receive a call at 8:07 PM informing me that the driver had already picked up my food but would not be able to deliver it because of a “distance issue.” It is unacceptable that this problem was only discovered after nearly an hour of waiting and after the food had already been picked up.

The most frustrating part was the customer service. All I received was a scripted apology. There was no genuine empathy, no effort to find a solution, and no sense of urgency. The agents sounded like robots—cold, detached, and simply reading from a script.

Meanwhile, my son had been patiently waiting for his dinner. He was hungry and specifically craving the food we ordered, only to end up disappointed after waiting for so long.

This experience reflects poor coordination between Careem and its delivery partners, as well as a lack of customer care. A simple “sorry” is not enough when customers have wasted their time and are left without their food after an hour of waiting.

I expected much better service from Careem. Unfortunately, this experience has left me extremely disappointed, and I hope they improve both their logistics and the way they treat customers in situations like this.

Bad service take payment over. Not return back please not put credit card to careem

-Worst food delivery service in Dubai,
-No clear compensation policy or procedures.
-Food delivery can be delayed or never arrive, or arrives cold and in horrible condition and they still never offer any compensation.
-Whenever you face any issue all you get is “ sorry we will make sure this will not happen again” and it’s all lies.
-I never been satisfied with Careem and never get any solution for any concern or issue, such a poor and horrible service. “ food service”.
-Reason why I use this app is mainly for rides.
-I will never order any food on this app and I don’t recommend it to anyone.

I subscribed for school rides for my daughter. But all throughout the subscription, more than half of the rides charged double per ride apparently recalculating because of the distance, and each time we had to ask the customer service to return the ride. This is not as per the school ride policy. Some customer service agents refund a small amount of money instead of returning the ride unit to the account, which we needed to dispute again. The very last ride was charged to my bank card instead of charging the ride. Again, they refunded a small amount of money to the wallet instead of reversing the amount to my account. It is so frustrating because they keep on doing this, and it is obviously cheating their cystomers intentionally.

I have used many food delivery services over the years, including Lieferando, Wolt, and Bolt Food. While Careem offers a great selection of restaurants and many different services, it has by far the worst customer support I have ever experienced.
With the other platforms, I rarely had any issues. And whenever something did go wrong, I could contact customer support directly through a live chat. Within a few minutes, I usually had a fair solution, and I always felt that my concerns were taken seriously.
Careem is completely different.
Today, I ordered food from McDonald's. The courier arrived quickly, but unfortunately, he had a bicycle accident just outside my hotel. My first concern was whether he was okay. Thankfully, he wasn't seriously injured, but the drinks had spilled all over the food, leaving everything completely soaked and inedible.
I told the courier that I couldn't accept the order because it was ruined. I also felt bad for him because he had just had an accident while working. Normally, I would expect the courier to contact support in a situation like this, but Careem doesn't seem to offer any proper real-time support for their drivers or customers—no live chat, no phone support, nothing.
I took photos using the camera inside the Careem app and submitted them with my report. Unfortunately, those photos were never saved to my phone, so I had no backup.
About 30 minutes later, support replied asking me to send more photos because they claimed they hadn't received any. I explained that I had already taken and uploaded them through the app, that they weren't saved on my phone, and that I no longer had the food because the courier had taken it back. Instead of actually reading my message, they simply sent me the exact same automated reply again asking for photos.
After explaining everything a second time, they finally responded with, "Thank you for the photos. We will investigate this." This was around 1 a.m. I even suggested they contact the courier to confirm what had happened because I genuinely felt sorry for him after the accident.
Three hours later, I asked for an update. The only response I received was another generic message saying they were still looking into it. Now, more than eight hours have passed, and I still haven't received any resolution.
With every other delivery service I've used, these situations are usually resolved within 10 to 30 minutes. Careem simply keeps customers waiting with generic responses and gives the impression that they don't trust their customers.
This is also not the first time I've had problems with their support. The issue isn't necessarily the refund itself—it's the terrible communication, the endless waiting, and the lack of real customer service.
Careem has a great app and an impressive range of services, but until they seriously improve their customer support, I cannot recommend using them.

They took AED 250 from my account for a ride that cost only AED 34.70! This is an unauthorized charge!

I cancelled my Careem Food order within few minutes. I was charged AED 60.30, received neither the food nor a refund, and repeatedly asked Careem to provide timestamps, evidence that I was warned before cancellation, and the legal basis for charging the full amount. Instead, my ticket was closed without answering those questions. I have now escalated the matter to Dubai Consumer Rights.

WORST!!!
Completely useless customer support.

Took a journey today, same one I’ve taken before (same day, same time, same route) but it was 50% more.

I spend a lot of money on Careem every month - I get 1-2 takeaways a day, food shopping, cleaning, taxis and more but it’s no longer worth it.

With monthly Premium membership prices increasing, fare prices increasing, waiting fees increasing (still don’t know what that actually is) and no cash back on Quik shopping - it’s no longer the best option!

NOON AND AMAZON are better! So I’ll be taking my business to other apps.

Very disappointing experience with Careem. I accidentally gave AED 500 instead of AED 50 to the captain and immediately reported the issue with all ride details. After their investigation, I was told only AED 50 would be returned and the case was closed. Losing AED 450 due to an honest mistake and receiving no meaningful support is extremely frustrating. Poor customer service and disappointing resolution.

I booked a careem box to purchase food for me since the restau is not available in noon/talabat/keeta, Careem accepted my order and later on called after the rider reached the destination of purchase telling me that they cant deliver it in my house in al nahda since it is not out of their scope. Extremely frustrating and angry when they cannot refund my payment. YOU SHOULD HAVE DECLINED IT AT THE FIRST PLACE IF IT IS NOT PART OF YOUR AREA RATHER THAN GETTING MONEY FROM US AND RECEIVE NOTHING. extremely poor customer service.