Deliveroo Anmeldelser 

On October 19, 2026, I accidentally placed an order with Liwa Dates through Deliveroo at 10:59 a.m. I immediately contacted customer support through the app, requesting cancellation and a refund.

Despite sending several messages, I received no response for over 45minutes. I also called Deliveroo twice, but neither call resulted in assistance. I was told that, as a Premier customer, I needed to speak to a dedicated support representative and was repeatedly redirected to the same unanswered chat.

As a loyal Deliveroo customer for years, I find this level of service unacceptable. There should be an effective way to reach customer support, particularly for time-sensitive cancellation requests.

I hope Deliveroo takes this complaint seriously, addresses the refund request and improves its customer support process.

They take your card details and try to debit it from London which is very strange ,they are cheatkng their Customer

Deliveroo is not the company it used to be... 2 days ago one of their support representatives used really nasty language with me. Unlike anything I experienced in Dubai... I asked to speak to his manager so I can complain so he closed the convo immediately so I can't reach his manager. I contacted support again. Explained what happened and Event hough they told me that the manager will contact me... Nothing happened.... I received spoiled food after 2 hours of wait in the heat... Mind you I spend no less than AED 9K a month with deliveroo... Told support I will not order again and their answer was "best of luck"😂. Wow

I ordered and i got my order after 2hrs 15min so i refuse to accept the order so they didnt want to cancel it until i insisted so they did and all they could offer was 20 dirhams which i didnt accept and my order was for 440 dirhams in the uk if the order is late 1 minute they refund you and offer you the food for free unfortunately with delivero uae its not the case so the experience was so bad

My order number was 1042, the driver delivered 1024. The guys can't even read. Try calling their customer number for redress? Well, the number doesn't even work. How about their live chat? They never even bother respond. All I wanted was my refund. I'm still waiting to this day. Rubbish app, rubbish delivery company.

AVOID AT ALL COSTS
USE TALABAT

Worst delivery app I have ever faced in my life. They delete account once they get the first negative review

Very poor customer service.

Obnoxious company. They make it impossible to unsubscribe. Never again will I let this happen. After 5 hours trying to cancel I had to cancel my bank credit card

Worst customer service ever.
It is impossible to cancel subscription.
Even after deleting my account I am still getting charged and support gives AI auto replies.
I had to change my credit card to avoid being charged.

Please don't waste your time and money to use this app. Deliveroo employee are have 0 common sense. They only will drained your wallet and energy for nothing. I literary order 3 items and after that 2 items was not available. They just kept sent me the 1 item with service ect fee. Really not worth it. Another apps when I ordered 10 items and accidentally 1 item not available they try to reached me by call first. But this app wallah unbelievable. If it was 4 dirham and you it to 1 M people in a day. Literally you earn for 4 million dirham a day. Wallah

Just had the most horrible experience with Deliveroo. Horrible. And in costumer service Hadi and Omar were absolutely awful at dealing with the complaint What a disgrace and disappointment

Food is never delivered on time in spite of expected delivery times. Call center is useless and lie about statuses. DO not use especially there are other alternatives for delivery

It's really shitty because I try putting the code in so I can verify it but it won't work and now they have my number so they can give me whatever ad or something that's just annoying so don't get the app I do not recommend it

Placed my first order using the 50 off new customer offer. The order was accepted and then later declined. Very disappointing experience for a first-time customer. Promotions should be honored or clearly explained before accepting the order.CHEATER 0 STAR

This is absolutely ridiculous customer service.
The driver delivered my entire order to a complete stranger. I had to track this random person down myself just to intercept my food. The bag was torn open, and my carrot juice was lying on the floor on the way to the hotel entrance.
To top it all off, I was forced to waste even more of my time explaining this whole mess to their support. They never solved the problem and didn’t even refund me for the carrot juice. What a bunch of pathetic scammers.
I don’t pick food up off the floor and I will not eat it.
Never using this service again.

If I could give 0 stars I would, they literally charged me for an order they didn’t deliver, and then they said oh well the delivery guy tried to reach you and he couldn’t (which he didn’t) so we let him dispose of the order in anyway, he wishes and no, we’re not gonna refund you. Keep in mind I’ve used the app for 8 years on daily basis this is what you get for being a loyal customer.

The worst application ever — and if there were less than 1 star, I would give it to customer service in Dubai!!!

I ordered food before going to work, and it never arrived for 4 hours. No one even called me. When I tried to contact them, they told me the delivery agent had an accident. So I said no worries and went to work.

When I came back, I ordered again because my money was already taken from the morning order. Then I waited again, and no one came. The delivery agent canceled the order by himself, and when I tried to call customer service, they told me there was no order in the system because it had been canceled by the delivery agent — after I had already waited for 2 hours.

Thaaanks Deliveroo… I didn’t eat for 24 hours because of you. Amazing service.

The absolute worst and they are like criminals who just take ppl money. Scammers infact. Today it just took the cake. OMG to see my child sadden and disheartened for food she was excited to eat. Deliveroo actually stated they delivered the food even though they didn’t and when we complained they said if they had some trouble with the vehicle. I mean than at least update the order and say cancel so we can know to order something else. They did not even refund until we complained. JUST THE VERY WORST. I wish uae had some over watch to hold these ppl to a higher standard especially since it money involved. Ve

One of the worst food applications, most of the time after placing an order price changed and suddenly order cancelled.
They are playing with the customer.