Really positive experience dealing with Dorsey at Business Stream. He was incredibly helpful, polite, and efficient from start to finish. He took the time to fully understand my query, and went the ex... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
I have multiple accounts all needing attention. Natasha worked through them all, some issues she instantly resolved others she passed along the line. Only downside was the length of time on hold to ge... Vis mer
Selskapet har svart
I was looking to set up a water contract/find out about any small business discounts for a new commercial property. I emailed Business stream and was contacted by their sales team. I spoke with Saveri... Vis mer
Selskapet har svart
Jim sorted out my issue with ease. The customer service I received today was wonderful. I had very little hope that my issue would be resolved, but Jim handled everything professionally and efficientl... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
We're one of the largest water retailers in the UK and a trusted service provider to over 300,000 business customers. Established in 2008, we have years of experience operating in the competitive water market – longer than any other retailer – and we’re the chosen service provider for businesses and organisations ranging from small corner shops to large industrial estates. Headquartered in Edinburgh, and supported by a dedicated workforce of over 350 people, we offer a comprehensive suite of services including metering and billing, water efficiency support, and innovative water and waste water management solutions. Our forward-thinking approach, coupled with a passion for making a positive difference, goes beyond business transactions alone. We actively contribute to our customers' success, uplift our people, engage with local communities, and foster environmental stewardship. You can find out more about how we’re Naturally Different by visiting our website at business-stream.co.uk.
Trusted by over 300,000 businesses in the UK
Skrevet av virksomheten
- We've been making a positive difference for our customers longer than anyone else.
- But it's not just our expertise that makes us Naturally Different. Since 2020, we’ve helped our customers save over £69million in discounts, and water and energy efficiencies, 5.9billion litres of water and 2.9million kilograms of Co2 emissions. You can find out more about how we’re Naturally Different by visiting our website at business-stream.co.uk/naturally-different.
Kontaktopplysninger
1-3 Lochside Crescent, EH12 9SE, Edinburgh, Storbritannia
- 0330 123 2000
- www.business-stream.co.uk
4,6
Enestående
8k anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 98 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 24 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Saverio has been exhaustive
Saverio has been polite, friendly and exhaustive resolving my query
30. september 2026
Svar fra Business Stream
Thank you so much for your kind words Roberta, Saverio will be absolutely delighted to hear that you had such a positive experience with our customer service. We’re always here to help — please don’t hesitate to contact us on 0330 123 2000 if there’s anything more we can assist you with.
Helpful
Representative (Dorsey) was very helpful once the crazy security questions were answered. Received a copy of the relevant invoice as requested and am now able to log into the account.
2. oktober 2026
Svar fra Business Stream
Thank you so much for your kind words, Dorsey will be absolutely delighted to hear that you had such a positive experience with our customer service. We’re always here to help — please don’t hesitate to contact us on 0330 123 2000 if there’s anything more we can assist you with.
Easy to deal with
Rang up with a query which was dealt with very promptly. Good CS
2. oktober 2026
Anmeldelse skrevet uten oppfordring
Svar fra Business Stream
Thank you so much for your kind words, we're absolutely delighted to hear that you had such a positive experience with our customer service. We’re always here to help — please don’t hesitate to contact us on 0330 123 2000 if there’s anything more we can assist you with.
Pleasant helpful patient understanding…
Pleasant helpful patient understanding manner of staff member I spoke too. Well done anton
2. oktober 2026
Svar fra Business Stream
Thank you so much for your kind words David, Anton will be absolutely delighted to hear that you had such a positive experience with our customer service. We’re always here to help — please don’t hesitate to contact us on 0330 123 2000 if there’s anything more we can assist you with.
Svar fra Business Stream
Thank you so much for your kind words, Dorsey will be absolutely delighted to hear that you had such a positive experience with our customer service. We’re always here to help — please don’t hesitate to contact us on 0330 123 2000 if there’s anything more we can assist you with.
Svar fra Business Stream
Thank you so much for your kind words Nigel, we're absolutely delighted to hear that you had such a positive experience with our customer service. We’re always here to help — please don’t hesitate to contact us on 0330 123 2000 if there’s anything more we can assist you with.
Customer frustrations !
I spoke to Anton after I had harassed Andrew , not fault of his ! Both were great and managed my frustration extremely well ! I apologised to Anton about my earlier behaviour towards Andrew ! Both listened and did their best to resolve my situation And put up with my consternations! Both were extreme patient and professional , highly commendable members of your team ! Thank you !
1. oktober 2026
Svar fra Business Stream
Thank you so much for your kind words, Anton & Andrew will be absolutely delighted to hear that you had such a positive experience with our customer service. We’re always here to help — please don’t hesitate to contact us on 0330 123 2000 if there’s anything more we can assist you with.
Extremely helpful & understanding…
Extremely helpful & understanding operator. All resolved in one call speaking to a real person.
29. september 2026
Svar fra Business Stream
Thank you so much for your kind words Heather, Simon will be absolutely delighted to hear that you had such a positive experience with our customer service. We’re always here to help — please don’t hesitate to contact us on 0330 123 2000 if there’s anything more we can assist you with.
We are being charged for a meter that…
We are being charged for a meter that is not ours......have waited weeks for an update.
31. juli 2026
Svar fra Business Stream
I was sorry to read your review and appreciate you taking the time to share your feedback. The matter has now been escalated to one of our Managers, who will carry out a full review of your account to ensure all concerns are thoroughly investigated. Please be assured that the Customer Relations team will continue to monitor the case closely until the matter has been fully resolved. Kind regards, Douglas.
Very efficient and friendly
Very efficient and friendly - resolved account set up in minutes! Don’t have to wait to speak to someone for long either. Very happy new customer to Business Stream. Thank you to Kaja - Customer Service Advisor - Business Stream x
1. oktober 2026
Svar fra Business Stream
Thank you so much for your kind words Natalie, Kaja will be absolutely delighted to hear that you had such a positive experience with our customer service. We’re always here to help — please don’t hesitate to contact us on 0330 123 2000 if there’s anything more we can assist you with.
Needed access to my account
Quickly through the necessary checks, great service. Dealt with my query straight away and got me logged on to the portal.
1. oktober 2026
Svar fra Business Stream
Thank you so much for your kind words Laura, Jordan will be absolutely delighted to hear that you had such a positive experience with our customer service. We’re always here to help — please don’t hesitate to contact us on 0330 123 2000 if there’s anything more we can assist you with.
Svar fra Business Stream
Thank you so much for your kind words Marilyn, Emily will be absolutely delighted to hear that you had such a positive experience with our customer service. We’re always here to help — please don’t hesitate to contact us on 0330 123 2000 if there’s anything more we can assist you with.
I had a very positive experience…
I had a very positive experience dealing with Gavi from the Business Stream Sales Team. He was professional, friendly, patient and took the time to properly understand my situation.
Gavi explained everything clearly, answered my questions and genuinely tried to find a solution that would make the payments more manageable for me. I really appreciated his helpful and supportive approach throughout the conversation.
Thank you, Gavin, for your excellent customer service and for taking the time to help me. I would definitely recommend the service I received from you.
30. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Business Stream
Thank you so much for your kind words, Gavin will be absolutely delighted to hear that you had such a positive experience. We’re always here to help — please don’t hesitate to contact us on 0330 123 2000 if there’s anything more we can assist you with.
Retention call
Retention call from Saverio today, he took time to explain all options. At no time did he dismiss the other quote we had been given
His patience while I asked questions and knowledge of of our needs made it easier (and cheaper) to stay with Business Stream
30. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Business Stream
Thank you so much for your kind words, Saverio will be absolutely delighted to hear that you had such a positive experience. We’re always here to help — please don’t hesitate to contact us on 0330 123 2000 if there’s anything more we can assist you with.
Queries were quickly answered
My call was answered within seconds, although I did choose to make the call at 9am. All my questions on 2 accounts were answeered clearly
30. september 2026
Svar fra Business Stream
Thank you so much for your kind words Alastair, Simon will be absolutely delighted to hear that you had such a positive experience with our customer service. We’re always here to help — please don’t hesitate to contact us on 0330 123 2000 if there’s anything more we can assist you with.
Svar fra Business Stream
Thank you so much for your kind words, Danica will be absolutely delighted to hear that you had such a positive experience with our customer service. We’re always here to help — please don’t hesitate to contact us on 0330 123 2000 if there’s anything more we can assist you with.
Svar fra Business Stream
Thank you so much for your kind words Simon, Andrew will be absolutely delighted to hear that you had such a positive experience with our customer service. We’re always here to help — please don’t hesitate to contact us on 0330 123 2000 if there’s anything more we can assist you with.
Kaia was so considerate and…
Kaia was so considerate and professional when I called in with my query. Business Stream have been so good to us!
30. september 2026
Svar fra Business Stream
Thank you so much for your kind words Heidi, Kaja will be absolutely delighted to hear that you had such a positive experience with our customer service. We’re always here to help — please don’t hesitate to contact us on 0330 123 2000 if there’s anything more we can assist you with.
Great customer service
With Bimo's help and patience I was able to move an old existing customer refernce to the new correct customer reference.
28. september 2026
Svar fra Business Stream
Thank you so much for your kind words, Bimo will be absolutely delighted to hear that you had such a positive experience with our customer service. We’re always here to help — please don’t hesitate to contact us on 0330 123 2000 if there’s anything more we can assist you with.
Svar fra Business Stream
Thank you so much for your kind words, Anton will be absolutely delighted to hear that you had such a positive experience with our customer service. We’re always here to help — please don’t hesitate to contact us on 0330 123 2000 if there’s anything more we can assist you with.
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