Castle Water Anmeldelser 26 924

Chris was very helpful with my query today.

Good Customer Service. My question was dealt with quickly and efficiently. I didn't feel as if an AI had churned out a stock response.
My question was researched and considered and I was very happy with the way it was dealt with.

Christopher Milligan was very good to speak to and he is a very professional member of staff. Well done Chris !
M Singh

I just wanted to take a moment to express my genuine appreciation for the exceptional service I received. From the very beginning of the call, you were incredibly friendly, warm, and approachable, which immediately put me at ease. What truly stood out, however, was your remarkable patience. You took the time to listen carefully, never rushed me, and made sure I fully understood everything we discussed. That level of attentiveness is rare and deeply appreciated.

You went above and beyond to be helpful, explaining things clearly and thoughtfully, and ensuring that all my concerns were addressed. Your calm and professional manner, combined with your kindness, made the entire experience smooth and reassuring. It’s clear that you genuinely care about the people you’re helping, and that makes a huge difference.

In a world where customer service can often feel rushed or impersonal, your approach was refreshing. Your dedication, patience, and willingness to help did not go unnoticed, and I’m truly grateful for the support you provided. Thank you again for your outstanding service—it made a lasting positive impression.

Removed paper billing without notice from elderly customer and then sent first bill with threatening "Notice of Intended Action". Impossible to talk to customer service. Hopeless company

Castle water.
William Reid was very helpful and clear .

Contacted CS via web chat for a refund issue and got put through to Flora McGregor. She was absolutely fantastic!- listened closely, gave advice and promptly escalated the issue. Hoping to get a positive response soon. Very professional and timely service. My engagements with previous agents were equally pleasant, will 100% recommend.

Thank you Lauren for all your help.

Christopher Milligan Was amazing and went well out his way to sort out a billing issue. Swiftly signed me up on direct debit which i should of done years ago saving myself alot of hassle. Thank you!!!

Horrible company to deal with, even worse customer service

I contacted Castle water with my request and Leanne has dealt with this request very Quickly
Thank you

Ewan was really helpful and hopefully we can get our meter upgraded as a result of his efforts.

The assistant on the end of the web chat was very helpful, and managed to sort my enquiry quickly.

Although I had to wait 20 minutes before the call was answered Chris Friel dealt with my problem very professionally and in a friendly manner, resolving the issue in minutes.

My contact was Michell Bennet, he was very helpful and answered my email promptly. We couldn’t locate our meter to give meter readings, we received photos from my contact and was therefore able to take a correct reading, which had been estimated for some time.

When my tenant left my son informed them, the premises was empty for 4 months and we received no email saying that we owe money. I only found out when I came back from a trip a bill for £1,100 lots of late payment and add on fees where the original bill should have been about £150. When we complained they said we have to pay that they have been sending what we owe in an online portfolio. When they added excessive charges I was sent a letter to pay ir they will take action

My exchange of emails with Leanne Sinclair has been very good She has replied to me quickly and answered my questions in a clear manner. Very refreshing when dealing with large institutions.

Craig McWalter was very helpful with a billing issue. Resolved quickly and efficiently

Carole Perikleous was delightful - really professional, understanding and helpful. Made contacting Castle Water a painless experience.... apart from the 30 minutes waiting listening to jazz muzak!

Gentleman named Ewon was really good. He listened in the detail and addressed it in order without missing anything to close the call for today and future.5 Star ⭐⭐⭐⭐⭐