Really positive experience dealing with Dorsey at Business Stream. He was incredibly helpful, polite, and efficient from start to finish. He took the time to fully understand my query, and went the ex... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
I have multiple accounts all needing attention. Natasha worked through them all, some issues she instantly resolved others she passed along the line. Only downside was the length of time on hold to ge... Vis mer
I was looking to set up a water contract/find out about any small business discounts for a new commercial property. I emailed Business stream and was contacted by their sales team. I spoke with Saveri... Vis mer
Selskapet har svart
Jim sorted out my issue with ease. The customer service I received today was wonderful. I had very little hope that my issue would be resolved, but Jim handled everything professionally and efficientl... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
We're one of the largest water retailers in the UK and a trusted service provider to over 300,000 business customers. Established in 2008, we have years of experience operating in the competitive water market – longer than any other retailer – and we’re the chosen service provider for businesses and organisations ranging from small corner shops to large industrial estates. Headquartered in Edinburgh, and supported by a dedicated workforce of over 350 people, we offer a comprehensive suite of services including metering and billing, water efficiency support, and innovative water and waste water management solutions. Our forward-thinking approach, coupled with a passion for making a positive difference, goes beyond business transactions alone. We actively contribute to our customers' success, uplift our people, engage with local communities, and foster environmental stewardship. You can find out more about how we’re Naturally Different by visiting our website at business-stream.co.uk.
Trusted by over 300,000 businesses in the UK
Skrevet av virksomheten
- We've been making a positive difference for our customers longer than anyone else.
- But it's not just our expertise that makes us Naturally Different. Since 2020, we’ve helped our customers save over £69million in discounts, and water and energy efficiencies, 5.9billion litres of water and 2.9million kilograms of Co2 emissions. You can find out more about how we’re Naturally Different by visiting our website at business-stream.co.uk/naturally-different.
Kontaktopplysninger
1-3 Lochside Crescent, EH12 9SE, Edinburgh, Storbritannia
- 0330 123 2000
- www.business-stream.co.uk
4,6
Enestående
8k anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 98 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 24 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Top service.
Friendly chap on the phone and was very helpful in closing down our old account and starting up our new one. Made the process easy for us. Well done.
26. oktober 2026
Saverio was super-helpful
Saverio was super-helpful, efficient and his communication was excellent - The main reason I went with B/Stream, over their competition.
26. oktober 2026
Anmeldelse skrevet uten oppfordring
Multiple accounts
I have multiple accounts all needing attention. Natasha worked through them all, some issues she instantly resolved others she passed along the line. Only downside was the length of time on hold to get through to her in the first place.
26. oktober 2026
Tyler-James was super helpful and…
Tyler-James was super helpful and efficient, explained things clearly and resolved my query quickly.
26. oktober 2026
Great Customer Service
Really positive experience dealing with Dorsey at Business Stream. He was incredibly helpful, polite, and efficient from start to finish. He took the time to fully understand my query, and went the extra mile to get everything resolved quickly and smoothly. Exceptional customer service like this is rare—Dorsey is a real asset to the team!
26. oktober 2026
Excellent friendly service
Excellent friendly service. However not sure why the Payment plan was stopped without receiving a letter first.
26. oktober 2026
Portal
Spoke to Elizabeth to help with a portal problem. She resolved this very quickly and efficiently.
26. oktober 2026
Anton was vey efficient and solved my…
Anton was vey efficient and solved my problem quickly and efficiently
26. oktober 2026
Login the account very difficult
23. oktober 2026
Svar fra Business Stream
Thank you for sharing your feedback. Our resolver, Arran, has already been in touch to assist with the difficulties you experienced when logging in. We hope this has now resolved the issue. Thank you for bringing this matter to our attention. We're always here to help, so please don't hesitate to contact us on 0330 123 2000 if there is anything else we can assist you with.
Great communication and customer…
Great communication and customer service
My concerns were delt with promptly
23. oktober 2026
Svar fra Business Stream
Thank you so much for your kind words Darryl. We're delighted to hear that you had such a positive experience with our customer service. We’re always here to help — please don’t hesitate to contact us on 0330 123 2000 if there’s anything more we can assist you with.
Efficient customer service
Changing my bank account details for direct debit payments was so much more straightforward than I had experienced with other suppliers. The call-handler quickly pulled up all my details and everything was sorted in a matter of minutes.
23. oktober 2026
Svar fra Business Stream
Thank you so much for your kind words Richard. Simon will be delighted to hear that you had such a positive experience with our customer service. We’re always here to help — please don’t hesitate to contact us on 0330 123 2000 if there’s anything more we can assist you with.
Quick and easy to set up account and…
Quick and easy to set up account and very helpful staff
22. oktober 2026
Svar fra Business Stream
Thank you so much for your kind words Diane. We're delighted to hear that you had such a positive experience with our customer service. We’re always here to help — please don’t hesitate to contact us on 0330 123 2000 if there’s anything more we can assist you with.
I am delighted with the service.
I am delighted with the service I receive from Business Stream. It is excellent that the call is answered directly and not self-service by pressing numbers to attain the correct person to deal with the call.
All my queries were dealt with during the call.
23. oktober 2026
Svar fra Business Stream
Thank you so much for your kind words Joyce. We're delighted to hear that you had such a positive experience with our customer service. We’re always here to help — please don’t hesitate to contact us on 0330 123 2000 if there’s anything more we can assist you with.
Svar fra Business Stream
Thank you so much for your kind words Brian. Anton will be delighted to hear that you had such a positive experience with our customer service. We’re always here to help — please don’t hesitate to contact us on 0330 123 2000 if there’s anything more we can assist you with.
Brilliant
Really Helpful and patient member of staff sorted everything out that we needed. Brilliant
23. oktober 2026
Svar fra Business Stream
Thank you so much for your kind words. We're delighted to hear that you had such a positive experience with our customer service. We’re always here to help — please don’t hesitate to contact us on 0330 123 2000 if there’s anything more we can assist you with.
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