MINISFORUM Anmeldelser 1 520

I am not a computer-expert but Minisforum pre-sales dept really took their time explaining complicated matters. After-sales even helped me with a small claim when using their XCotton delivery-insurance. And instantly to my surprice. Impressed!

Chris

I had a great experience purchasing from Minisforum. Rachel was incredibly helpful throughout the process, providing timely updates and ensuring I had the latest tracking information for my order.

The support from Minisforum was very helpful and friendly. I would like to give them more than 5 stars. Very fast shipping everything was in perfect condition. For me, one of the best experiences I've ever had.

I wrote a Message asking about ram and memory if those support AI X1-470, they replyes quickly. They are really helpful.

Product has been stuck in customs for a week as no value of the goods being shipped was provided.

I had to deal with minisforum’s customer support due to a defect. I’d especially like to highlight how friendly their communication was. Since the PC was defective, it was replaced entirely without any back-and-forth; in fact, because the model was out of stock, I even got an upgrade :) All my questions were answered, and I felt very well taken care of. The entire process, from reporting the problem to getting the replacement device up and running, took just under a week despite the holidays. Kudos! Thank you very much Tina

UM780XTXのWindows 11 のセキュアブートの更新についてメールでの相談をさせていただき、３日間にわたり長時間、丁寧にご対応いただきました。
「現状では製品は問題なく利用できる状態なので、そのまま、特に何も更新しなくても問題がないでしょう。 もし、これから、他に何か問題があれば、改めて連絡対応致します。」とのことで、問題自体は解決しませんでしたが、特に問題なく動いているのでこのまま使ってみることにしました。私は技術的な知識はあまりありませんが、詳細なご説明といくつかの対処方法をご提示いただき、担当者並びに技術の担当者の皆さんの対応に大変感謝しております。

Shipping happened on time, although due to German Easter holidays not so quickly as expected but within 5 working days.
Support & response from customer services very quickly, friendly and helpful.
Device (UM790 Pro) is very good and as expected. Received originally packed without damage, etc and works properly, silent and smart. Installation without any problem.
Thanks!

HW failure successfully managed by tech support !

Few mails exchange with them followed by return to repair in Europe warehouse.
I got it back quickly repaired.

My ordered barebone system was defective, but the minisforum team responded very quickly to my inquiry and arranged for a replacement. Thank you very much.

Customer Service was prompt and responsive to warranty related issues.

A great product: AI-HX470 Barebone
From a great company: Minisforum
With an exceptional customer service! (Shout to Lloyd! You are the best)

The catered to my shipping needs as I wanted to surprise my eldest son on his 17th birthday.

And I bought another product from them!
The Ultra 02

I had an issue with my shipment being marked as available for pickup, but the package could not be located at the store initially. This was quite stressful, but the Minisforum support team responded promptly and handled the situation professionally.

They quickly initiated an investigation with UPS and kept me informed, which gave me confidence that the issue was being taken seriously. Fortunately, the package was later found, and everything worked out well.

Overall, I really appreciate their responsiveness and willingness to help. It made a frustrating situation much easier to deal with. Great customer support experience.

Great product, excellent customer support, and the shipment was on time. It is quiet and works as stated on the website.

I ordered a MiniPC along with an eGPU dock from Minisforum but unfortunately it was missing the OCuLink adapter cable. The sales support team was super helpful and helped me get the adapter cable within a week. They were really helpful and made things right, and the PC works like a charm. I'd definitely recommend Minisforum, despite the hiccup with the OCuLink, their team's service was really prompt.

I bought a UM760 Slim a year ago and the machine worked very well. The build quality and performance were fantastic and the fans were relatively quiet, even under load. The SSD and RAM were easy to upgrade as well. Unfortunately, the machine failed to turn on at some point. I was able to get my machine repaired with a simple e-mail to customer service. They responded to all of my messages in less than a day. My machine was repaired and returned to me under a week. I am very satisfied with Minisforum products and service.

Ich habe ein Generalüberholtes (Refurbished) Gerät gekauft, in der Erwartung, dass es gründlich getestet wurde. Leider hatte das UM773 einen CPU-Defekt. Der Service war zwar professionell im Kontakt, aber die Lösung war unbefriedigend. Obwohl es ein Garantiefall war, musste ich die Rücksendekosten selbst tragen. Man bot mir ein Ersatzgerät für einen Aufpreis von 400 € an – mehr als das Doppelte des ursprünglichen Preises (329 €). Nachdem ich dieses inakzeptable Angebot abgelehnt hatte, blieb mir als einzige Option nur die Rückerstattung übrig.

Am Ende bin ich derjenige, der den Schaden hat: Ich stehe ohne Computer da, habe das Geld für den Versand verloren und sitze nun auf Zubehörteilen, die ich extra für diesen Mini-PC gekauft habe und nun nicht nutzen kann. Weder eine Reparatur noch ein fairer Ersatz wurden angeboten. Es ist schwer, in Zukunft wieder auf solche Optionen zu vertrauen."

They helped me troubleshoot my computer and when I couldn’t fix it myself they took it back to trade it in. They were quick to respond overnight and gave me all the details i needed

​Recently, I made a mistake by ordering a refurbished Barebone model instead of a complete system. I contacted support immediately to cancel the order before it was shipped. The support team was very friendly, easy to reach, and handled my cancellation request incredibly fast. Great products and even better customer service. Highly recommended!"