I had an issue trying to complete the online move out form so I had to call Source for Business to close down our accounts. I spoke to Nikhath in Customer Service who dealt with my query very efficie... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Spoke to Kyle Hargrave today to close down my business account due to retirement. Super helpful guy and made the process very simple. Great communication skills and service with a smile. Thank you Kyl... Vis mer
Selskapet har svart
What a pleasant change, speaking to an actual person. Sam answered my call, she was happy, polite and very professional throughout the call. Closing an account and opening a new one, she was very ef... Vis mer
Selskapet har svart
It was very easy to use their website and found their customer support email quickly. Their response to my query was very prompt and polite. Due to needing authorisation from a previous profile owne... Vis mer
Selskapet har svart
Informasjon om virksomheten
Om Source for Business
Skrevet av virksomheten
Your Business.
Our Priority.
We’re a leading water and wastewater retailer supporting over 150,000 business customer accounts across the UK. As the trading brand of Pennon Water Services Ltd - a Joint Venture between Pennon Group Plc and South Staffordshire Plc - we bring over 25 years of expertise in water, wastewater and trade effluent management.
We simplify water for businesses of all sizes, ensuring they only pay for what they use, with no upfront payments, offering fixed retail tariffs to guard against inflation.
Our services include expert advice on water efficiency, leakage, and contingency, all designed to help businesses save water, money, and time.
Customer satisfaction is our top priority, and our high ratings on Trustpilot reflect our commitment to delivering value, expertise, and simplicity.
Switching to Source for Business is straightforward and hassle-free. Whether you're changing providers or reviewing your current contract, we're here to support you every step of the way.
Kontaktopplysninger
PO Box 9136, BH11 0GF, Bournemouth, Storbritannia
- 0330 123 0205
- customerservices@source4b.co.uk
- source4b.co.uk
4,9
Enestående
2k anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
"Louise"
This review is specifically for "Louise".
Dealing with my late brother's estate, from a distance, while having cancer treatment isn't easy.
Louise has gone above and beyond to be helpful and make it easier for me.
This is how customer service should be, but seldom is.
So, thank you Louise!
10. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Source for Business
Thank you for taking the time to leave this review.
We're sorry to hear about the difficult circumstances you're dealing with at the moment. It's wonderful to hear that Louise has been able to make things a little easier and provide the support you needed during what must be a challenging time.
We'll make sure Louise receives the recognition she deserves. Thank you again for your kind words.
Kind regards,
The Source for Business Team
Thomas was extremely helpful
Thomas was extremely helpful, searched tirelessly for details of a complicated meter search for which I had no reference to help him. I should now be sorted.
I would say the previous letters, emails and unreturned phone calls suggest that you do need to review your system of customer service.
9. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Source for Business
Thank you for your feedback.
We're pleased to hear Thomas was able to help with what sounds like a particularly challenging enquiry and get you on the right track.
We also appreciate your comments regarding your earlier experience. Customer feedback is invaluable in helping us identify where we can improve, and we've noted your concerns.
Thank you again for taking the time to share your experience.
Kind regards,
The Source for Business Team
Excellent customer service
I received excellent customer service from Heather at Source for Business today. She was polite and efficient, quickly understanding the reason for my phone call and making the necessary changes to correct our direct debit.
9. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Source for Business
Thank you for your lovely feedback.
We're pleased to hear Heather was able to quickly understand your query and get the necessary changes made to your direct debit. Efficient and helpful service is exactly what we strive for.
Thanks again for taking the time to leave a review.
Kind regards,
The Source for Business Team
Excellent customer service.
The customer service representative (Sam) responded to my call immediately.
She was patient and professional and she resolved my issues to my full satisfaction.
Excellent service and many thanks.
8. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Source for Business
Thank you for your kind feedback.
We're delighted to hear Sam was able to resolve your query quickly and provide the patient and professional service you'd expect. It's great to know everything was sorted for you.
Kind regards,
The Source for Business Team
Really helpful advisor
Really helpful and knowledgeable advisor re changing a direct debit and contact details. Sam went through all the required changes and sent me the links.
8. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Source for Business
Thanks for your feedback.
We're delighted to hear Sam could help with your direct debit and contact detail updates, and made the process straightforward for you.
It's always good to know things can be sorted with a single phone call. Thanks again for taking the time to leave a review.
Kind regards,
The Source for Business Team
I contacted Source for Business with a…
I contacted Source for Business with a query regarding an invoice. I spoke to Heather, who was very helpful and resolved my query within a couple of minutes. Thank you.
5. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Source for Business
Thanks so much for taking the time to share your feedback. We're glad Heather could get everything sorted for you in just a few minutes. Thanks for choosing Source for Business.
Kind regards,
The Source for Business Team
Very helpful customer service advisor
Very helpful customer service advisor, got things set up straight away on the phone rather than prolonging the process with forms and emails etc. I'd like to thank Kevin Needham for his very calm and competent handling of my call.
5. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Source for Business
Getting things sorted on the first call is always the aim, so it's great to hear Kevin could get everything set up quickly and save you the hassle of forms and emails.
We'll make sure he sees your comments – I'm sure he'll appreciate them. Thanks for sharing your experience.
Kind regards,
The Source for Business Team
I spoke with Heather would was…
I spoke with Heather who was incredibly helpful. Very efficient and professional and was able to help me with my enquiry. Amazing
4. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Source for Business
Thank you for your lovely feedback.
We're really pleased Heather was able to help with your enquiry and provide the efficient and professional service we strive for. We'll be sure to pass your kind comments on to her.
Thanks again for taking the time to share your experience.
Kind regards,
The Source for Business Team
A water bill was issued one month late…
A water bill was issued one month late by the company.
It was issued the day that I went on holiday over Easter for 2 weeks
Upon my return I received the bill and threatening letters for non payment within 14 days.
They fail to take into account bank holidays or weekends in the terms they enforce upon their customers, but allow for them in their own time scales for performance.
Their customer service team are at best discourteous and dismissive in dealing with concerns that are raised.
When everything works well, its seems they can cope. When things go wrong they adopt the above approach and don't even engage with their customer just issue responses trying to shut down the issue. Customer service at it's worst
2. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Source for Business
We're sorry to read about your experience and appreciate you taking the time to share your feedback.
We take concerns such as these seriously and can confirm the team are currently looking into the matter. A member of the team will be in touch with you directly once they have completed their review.
Kind regards,
The Source for Business Team
Sam was fab!
Sam was fab! I'm a new customer that had a few queries, wanted to pay a bill and set up a new DD... she sorted it all quickly and efficiently, was so friendly and helpful, and settled everything I needed sorting with no stress. Great customer service, well chuffed.
2. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Source for Business
Thanks for your lovely feedback – we're really pleased Sam could help get everything sorted and make the process nice and easy for you.
Setting up a new account comes with plenty of questions, so it's great to hear she was able to take the stress out of it all. We'll be sure to pass your kind words on to her.
Thanks again for choosing Source for Business!
Kind regards,
The Source for Business Team
Kelly was very polite & helpful.
1. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Source for Business
This is great to hear, thank so much for taking the time to share your review.
Kind regards,
The Source for Business Team
Zero correspondence from this company
Source for business are sending threatening false bill claims to my company and staff and I have never had a contract with them or any of their sister companies. I've received over 18 letters threatening bailiff action and disconnection if huge bills are not paid. I've written to source for business 4 times and sent all correspondance recorded delivery. At no point have I ever received a reply. Please do not under any circumstances fall for the threats or even waste your time trying to contact them. Searching on Google will help you to cut through the noise to get to the truth.
Be warned.
30. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Source for Business
We're sorry to hear about your concerns and appreciate you taking the time to share them.
We'd like to reassure you that Source for Business is a legitimate water retailer operating within a highly regulated industry and subject to strict legal and regulatory requirements.
We understand that receiving a bill you weren't expecting can be concerning. A member of our team has already been in contact and, while we believe we have identified an active account associated with the property, we are carrying out further checks to ensure our records are accurate.
We take concerns such as these seriously and will be in touch directly once our review is complete.
Kind regards,
The Source for Business Team
I was connected to a 'human' super…
I was connected to a 'human' super fast. The call handler was very courteous and helpful. They resolved my issue very quickly. Very impressive.
27. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Source for Business
Thanks for your feedback – no chatbots here, just real people ready to help, and we always aim to keep waiting times as short as possible!
We’re really pleased the team could resolve your issue quickly and leave such a positive impression. Thanks again for taking the time to share your experience.
Kind regards,
The Source for Business Team
Your customer service man knew his stuff
Your customer service man knew his stuff in answer to my not straightforward query and spoke reasonably clearly in view of my mentioning I had a hearing problem. He was confident and considerate.
I wish it was clearer what the roles of SWW and source for business are and where the demarcation line is. Is SWW the wholesale and source for business the retail end?
Clive
20. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Source for Business
Thanks for taking the time to share your feedback, Clive.
We’re really pleased the team could help with your query and make sure everything was explained clearly and considerately for you.
You’re quite right too – South West Water operates as the wholesaler, while Source for Business is the retailer, so although we work closely together, we are separate companies with different roles. We appreciate your feedback around making that distinction clearer.
Thanks again for your comments and support.
Kind regards,
The Source for Business Team
Customer service
Unfortunately did not get name of my assistant on customer services , but he was great . More than very helpful..
20. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Source for Business
Thanks for your feedback – we’ve had a look and can confirm you spoke with Alex!
We’re really pleased he could help and make such a positive impression. We’ll be sure to pass your kind comments on to him.
Kind regards,
The Source for Business Team
I spoke to Sam Booth regarding a query…
I spoke to Sam Booth regarding a query on our account and she was incredibly helpful - nothing was too much trouble and all my questions were fully dealt with.
19. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Source for Business
Thanks for your kind feedback – we’re really pleased Sam could help with your account query and make everything nice and straightforward for you.
We’ll be sure to pass your comments on to her. If you need anything else, just let us know.
Kind regards,
The Source for Business Team
Excellence Customer service today from…
Excellence Customer service today from Kevin Needham on the Customer helpdesk. The telephone lines were initially very busy and I was offered a call back which happened within the space of two or three minutes. Kevin was super informative and resolved all my queries.
15. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Source for Business
Thanks for taking the time to share your feedback.
We’re really pleased the call back system worked well for you and that Kevin could get back to you so quickly to help resolve your queries. We’ll be sure to pass your kind comments on to him.
If you need anything else, just let us know.
Kind regards,
The Source for Business Team
Sam was really helpful and friendly…
Sam was really helpful and friendly from the moment she picked up the phone. I got all the information I needed plus some, and it was complex issue.
14. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Source for Business
Thanks for your lovely feedback – complex issues are always a bit easier when someone friendly picks up the phone!
We’re really pleased Sam could give you all the information you needed and help make things clearer for you. We’ll be sure to pass your comments on to her.
Kind regards,
The Source for Business Team
Courteous, efficient and friendly service
Although warned that the service was busy, I didn’t really wait that long. Kevin was extremely helpful, updated my address and set up an online account for me. This was all done quickly, efficiently and courteously.
14. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Source for Business
Thanks for taking the time to share your feedback.
We’re really pleased Kevin could get everything sorted quickly and make the process nice and straightforward for you – especially after the busy service warning!
We’ll be sure to pass your kind comments on to him.
Kind regards,
The Source for Business Team
Such a pleasant change to be able to…
Such a pleasant change to be able to speak to a person who was helpful and knowledgable.
14. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Source for Business
Thanks for your feedback – no chatbots here, just real people who are happy to help!
We’re really pleased you found the team helpful and knowledgeable, and we appreciate you taking the time to share your experience.
Kind regards,
The Source for Business Team
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