I have never used this service and ended up as a fraudulent charge on my account. Will be reporting this to the BBB as well.
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Sooooo much better than the old days of going to the post office or FedEx or Walgreens. Fast, done from anywhere, and sized for your specific need. I’ll be using Snap2Pass for all my document photo ne... Vis mer
We had a little snag but the company support was amazing and made things right. We got our Vietnam e-visa photos in a file type that was not able to be loaded and had to troubleshoot this file convers... Vis mer
Selskapet har svart
Snap2Pass was able to inform me about the quality of the photo I submitted, which was truly grateful for. I was able to download more one photo and eventually until we got the correct passport... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
Transform your portrait photos into a compliant visa or passport photo with AI technology. Our machine learning model accurately detects faces, removes background, and resizes images to meet the document requirements with ease.
Kontaktopplysninger
WestTown, 60642, Chicago, USA
- info@snap2pass.com
- snap2pass.com
3,9
Bra
127 anmeldelser
Har svart på 100 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én uke
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Total waste of money
Total waste of money. Don’t use this!! There is absolutely no way to contact them. They approved a photo and when I had it developed at the drugstore I was told it would not be acceptable because of a shadow next to my ear. Tried repeatedly to contact support and the emails are all undelivered.
28. mars 2025
Anmeldelse skrevet uten oppfordring
Svar fra Snap2Pass
Hi Jennifer, we’re really sorry for the experience you had. We recently discovered a technical issue with our email service that prevented us from receiving some support messages, including yours. The issue has now been fixed.
We’d love to make this right for you. Please reach out again at support@snap2pass.com or reply here with your order email, and we’ll process a full refund or replacement immediately.
Thanks for your patience and understanding.
– The Snap2Pass Team
They approved the photo but when I…
They approved the photo but when I measured it, the face was smaller than the requirement. I tried to email them at the 3 emails provided and all my emails were returned as undelivered. I will reverse the credit card charge.
8. april 2025
Anmeldelse skrevet uten oppfordring
Svar fra Snap2Pass
Hi Marylin,
We’re very sorry for the trouble and confusion. We’re currently experiencing issues with our email system, and we sincerely apologize if your messages weren’t delivered.
We’ve gone ahead and refunded your payment in full. If you need any further assistance, please reach out to us at support@snap2pass.com – our team is actively monitoring it and ready to help.
Thanks for your patience, and again, we’re truly sorry for the inconvenience.
– Snap2Pass Team
I submitted photo twice
I submitted photo twice. It could not be worked with. I had fo go somewhere else and get new photos made. I should be able to get a refund
7. april 2025
Svar fra Snap2Pass
Hi Gina,
We’re sorry to hear about your experience. We’ve just issued a full refund to your original payment method. If you need any further help or would like to try again for free, feel free to reach out to us at support@snap2pass.com.
– Snap2Pass Team
Svar fra Snap2Pass
Thanks for your feedback, and we’re sorry you had trouble. We’ve gone ahead and refunded your payment in full. If you’d like to give it another try, feel free to reach out to us at support@snap2pass.com — we’re happy to help!
– Snap2Pass Team
There were multiple things wrong with…
There were multiple things wrong with the photo, but you okayed it. A brown thing in the background,body not straight on to camera, and I had a very big smile, which is not allowed. I wasted my money with your company and now I will have to redo photos, in order for them to be accepted. .
8. mars 2025
Svar fra Snap2Pass
Hi there, we’re really sorry to hear about your experience. Our expert review process is designed to catch exactly these kinds of issues, so it’s concerning that your photo was approved if it didn’t meet the requirements. We’d like to make it right—please reach out to us at support@snap2pass.com and we’ll either help you redo your photo at no cost or issue a full refund under our acceptance guarantee. Thank you for your feedback—it helps us improve.
Svar fra Snap2Pass
We’re sorry to hear that your photo was rejected. Our service includes an expert review to ensure compliance, and we also offer a money-back guarantee if your photo is not accepted by the official agency. Please reach out to our support team with details, and we’ll be happy to assist you or issue a refund. Your satisfaction is our priority!
Excellent Passport Photos
Fast easy photo assistance for passports. Cheaper and more convenient than going to a big box store.
2. februar 2025
Simple to use and fast turnaround!
3. februar 2025
Happy customer
They delivered quickly and as advertised. I received an e-mail approving the photo within 20 minutes of submission.
7. februar 2025
stupid system - no communication
This is such a stupid system. The website said they would let us know within 10 minutes if the picture was OK he took them an hour. Also, they rejected the photo because the baby was smiling. I am still not sure if this picture I submitted was OK. I sent them an email still have not heard back. But it’s saying I can go pick up the photo. If the application gets rejected because of this photo, I’m gonna have you guys pay for all the fees to rush this.
3. februar 2025
Svar fra Snap2Pass
I’m sorry for any frustration you experienced. I checked your last submission, and the only issue detected was photo blur—the baby’s smile was not a problem. To ensure approval, I recommend retaking the photo with better lighting and keeping the camera steady.
We strive to review photos as quickly as possible, but occasional delays can happen. I see that we just send a follow-up email with details about the issue and a free resubmission link. If you need any further assistance, please reach out—we’re happy to help!
Svar fra Snap2Pass
Thanks for your feedback! Passport photo requirements can feel strict, but they’re necessary to meet official guidelines. We’d be happy to help you retake your photo to ensure you’re satisfied while staying compliant. Feel free to reach out at support@snap2pass.com
disculpe no se ingles pero funciono muy…
disculpe no se ingles pero funciono muy bien
3. november 2024
Paid for photos I couldn’t use
4. november 2024
Svar fra Snap2Pass
We're sorry to hear about the issue with your photos! We offer a money-back guarantee and free resubmissions if the photos aren’t accepted or meet the requirements. Please reach out to us at support@snap2pass.com and we'll help resolve this quickly.
Thank you for your feedback!
No-nonsense, simple and effective
Excellent, no-nonsense, accurate and effective service, all at a competitive price.
2. november 2024
Svar fra Snap2Pass
We're sorry to hear that your photo wasn't accepted by the passport office. Please contact us at support@snap2pass.com with the details, and we'll either help you fix the issue or offer a full refund as part of our money-back guarantee. Thank you for your feedback!
Quick and really good service.
12. oktober 2024
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Virksomhetene kan automatisk be kundene om anmeldelser, og disse blir bekreftet som faktiske opplevelser.
Lær mer om andre slags anmeldelser.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.