SIXT Ireland Anmeldelser 

Top-tier rental service! The staff was highly qualified, extremely polite, and always at my disposal. The vehicle was in excellent working order, and they guided me promptly every time I needed information. 5 stars!

Absolutely amazing service provided by Sixt staff. Thanks a lot

Servizio puntuale e preciso.

Patrick was a great lad who explained everything in advance and on return.

Easy pickup and dropoff with helpful, professional staff. We got the type of car we requested (small, automatic), and it performed well throughout the trip. Very peppy!

Ancient Audi with 75,000 miles on it worn discs rubbing an noisy, wheels not balanced.
Surly return Staff.
Really bad experience that cost more than all the other Rental Companies.
Tried complaining and the Customer Service was even worse...

When renting the car the employee in Ireland gave incorrect information that there would not be a charge for a second driver and no age limit fee. She also mentioned when this was charged bg accident we could get it refunded. Much to my surprise (I indeed should have checked better at that time but trusted the employee) more than 300 euro was charged for an extra driver! If we would have known we would have never taken this. We tried to contact them, but that seems to be impossible, first they mentioned that we should wait until car return, later they mentioned to wait for final invoice (that I still haven’t received), now they don’t reply at all. It doesn’t matter that you make mistakes but it is all about how you solve it, and they don’t. They advertise they are cheap but actually they are very expensive by these practices.

Incorrect insurance information cost me approximately 2.5x my original rental price

I have rented with SIXT several times and previously had good experiences, but my recent rental from SIXT Dublin Airport was extremely disappointing.

When I arrived to pick up my vehicle, I intended to use the rental car insurance included with my Scotia Gold American Express card. At the counter, I was specifically told that my AMEX insurance did not cover rentals in Ireland.

I questioned this for approximately 30 minutes because I believed my card did provide coverage. However, the SIXT staff maintained that it did not. I was then given the choice of purchasing SIXT's additional insurance or providing a security deposit of approximately €5,000.

I purchased the additional insurance, which added approximately €400 to my rental and resulted in my total cost being about 2.5 times the price of my original reservation.

When I returned to Canada, I contacted Scotia/AMEX to verify what SIXT had told me. They confirmed that my rental car insurance DID cover Ireland, and I obtained the insurance certificate confirming it.

I contacted SIXT Ireland, provided the documentation and requested reimbursement of the additional insurance. Instead of addressing why I was given incorrect information at the counter, their response was essentially that SIXT Ireland is a franchise with different terms and that once a rental agreement has been signed, they cannot change it.

That completely misses the point.

I am not disputing their right to have different deposit requirements in Ireland. My complaint is that I signed the agreement and purchased approximately €400 of additional insurance AFTER being incorrectly told by SIXT staff that my existing AMEX insurance did not cover Ireland.

I even asked SIXT Ireland directly to explain why their employee told me my AMEX coverage was invalid when AMEX confirmed the opposite. I still have not received a satisfactory answer.

The employees at Dublin Airport were polite and professional, and my previous experiences with SIXT had been good. Unfortunately, the incorrect information I received and SIXT Ireland's handling of my complaint afterward have completely changed my opinion of the company.

I have been scammed on a vehicle return at Dublin airport and was told by email all returned successfully and return receipt attached. No mention of damage in the email or photos. I did not open the receipt I admit as thought it was standard receipt and I was travelling when I got it. Some over 2 weeks later I got a bill for 2, 700 euros for a scratch and this was the first I had seen or been made aware of the alleged damage I had caused. They works were extensive for a scratch and R&R the bumper, radiator grille and fog lights and the car got a new signature badge. The phots indicates scratch above the wheel only. Sixt will not provide me with any explanation for such works and will not even answer me. It is going to the credit card company now as a Section 75 consumer matter. This is a total scam and the charges are like the wild west. Stay away from Sixt Ireland.

Pre booked, prepaid. Would not provide car because I use debit card instead of credit card. My bad, didn't pay close enough attention to ts and cs. Now refusing to refund me, basically stolen my money. Do not rent from them.

I picked up my car from Sixt on August 7th, and the tone was set from the moment I walked into the agency. The staff were unwelcoming, and I immediately felt like I was being sized up as a revenue stream rather than a customer - pressure to purchase add-ons, with a clear agenda to squeeze every extra euro out of me.

Nonsensical insurance exclusions : I opted for Sixt's minimum deductible because I'm already covered up to €50,000 through my bank. This left me with a €2,000 franchise, fine. But here's the catch: tyres and glass breakage are excluded from that deductible. Who offers a deductible option that doesn't cover the two things most likely to be damaged on a rental car? This alone tells you everything about the spirit behind Sixt's pricing strategy.

The "Prepaid Fuel" trap : The staff pushed the Prepaid Fuel option (€71), assuring me I'd save money because Sixt has its own cheaper pump. What they conveniently omit: this option is only economical if you return the car with the tank completely empty. Otherwise, you've essentially gifted Sixt free fuel, as they do not refund any excess petrol. On top of that, the supposed "cheaper fuel" is pure fiction - I refilled the tank myself and it cost €72. So much for the discount.

A near-empty tank on pickup : Despite paying for "prepaid fuel," I drove five minutes before the fuel warning light came on. There was roughly 5 km worth of petrol left in the tank. I had to call customer service and fill up myself before I could even begin my trip - effectively paying for fuel twice.

Inflated deposits and mystery charges : Like all rental companies, Sixt debits eye-watering amounts for incidentals. The toll road around Dublin costs about €2 per crossing. Sixt took a €100 deposit for that. The gap between actual cost and what they hold is staggering, and good luck getting a clear breakdown of what you've been charged versus what you're being refunded.

GPS upsell - for a car that already has GPS : The staff tried to sell me a GPS option for €140. I declined. Five minutes later, I discovered the car already had a built-in navigation system. Had I accepted, I would have paid €140 for absolutely nothing. This perfectly encapsulates the experience: every interaction is designed to extract money, regardless of whether you actually need what they're selling.

Return and customer service runaround : I returned the car on August 19th with zero issues on the condition report. I requested both a cancellation of the Prepaid Fuel option and a refund for the fuel I left in the tank - after all, I saw no reason to gift Sixt several liters of petrol when they had already degraded my entire rental experience. As of August 26th - over a week later - customer service is still pretending not to understand the second part of my request regarding the unused fuel. It's painfully obvious this is deliberate stonewalling.

The broader picture : I don't believe the car rental industry offers anyone a genuinely great experience. The entire sector feels riddled with practices that hover at the edge of legality - opaque pricing, incomprehensible invoices, aggressive upselling, deductibles designed to be useless, and customer service trained to be uselessly polite while resolving nothing.

My verdict on Sixt: They are not worse than their competitors. But they are significantly more expensive, for a service that is just as poor and practices that are just as dishonest. My advice? If you have no choice but to rent a car, go with the cheaper option. At least then you know exactly what you're paying for - mediocrity at a fair price, rather than mediocrity at a premium.

I rented from Sixt Dublin Airport and returned the car with confirmation it was in good condition. Since then it's been nothing but a runaround.

Two problems: the air conditioning didn't work for the entire rental, barely acceptable in a car in July. And I was hit with a late return charge that appeared only after I'd returned the vehicle, despite being just one minute over their stated grace period.

I emailed customer service twice and heard nothing back. I called their customer service line and was simply told to "email," despite already having sent two unanswered emails.

Nearly two months later, I still have no explanation for the charge, no response on the broken air con, and no way to get an actual human to engage with a straightforward complaint. If something goes wrong with your rental, don't expect Sixt to follow up.

Einfacher und schneller, übersichtlicher Online-Anmietprozeß, leider notwendige Änderungen waren problemlos für einen geringen Aufpreis möglich, vor Ort alles vorbereitet, zügiger Übernahme- und vor allem ulraschneller Rückgabeprozeß, zusätzliche Versicherung wurden freundlich angeboten und die Ablehnung genauso freundlich entgegengenommen, Auto eine Klasse besser als gebucht, insgesamt eine sehr positive Erfahrung und beim nächsten Mal wieder ganz oben auf der Liste

As a long-time customer who has rented with Sixt across multiple countries—and who typically only leaves positive reviews—I am deeply disappointed by my recent experience with the Sixt Dublin Airport location.

Months in advance, I reserved two vehicles under my account for a multi-generational family trip. The system accepted both reservations, issued confirmations, and explicitly noted that additional drivers could be added at counter check-in. However, upon arrival after an overnight flight with young children and elderly family in tow, the counter staff informed us that I was not permitted to have two reservations under one name.

Rather than honoring the confirmed booking, they insisted on canceling one reservation and rebooking it on the spot. Because this was done at current walk-up rates, the exact same car, under the same driver and credit card, cost us an additional $750.

When I questioned the policy, the staff and supervisor (Leonardo) were unable to locate or show me any such written terms in the contract. Despite being unable to produce the policy, the supervisor refused to honor the original agreement, refused to issue a refund so we could seek alternative options, and threatened to deny us a second car entirely if we did not accept the price increase. Furthermore, he refused to provide his full details or contact a manager, instead suggesting we carry our luggage and young children to take a shuttle bus to their headquarters if we wanted to speak to management.

The supervisor’s conduct was exceptionally aggressive and unprofessional—to the point where neighboring customers actively commented on how inappropriately we were being treated.
To turn a pre-booked, pre-paid reservation into a forced $750 price hike while displaying absolute disregard for customer service was shocking. This experience severely tarnished the start of a special family holiday. Given my loyalty to the global Sixt brand, I expect far better, and I strongly advise travelers—especially families—to be extremely cautious when booking with this franchise location.

Es ist Nachvollziehbar, dass ein Unternehmen Geld verdienen möchte. Das ist auch nicht verboten !
Ich habe mein Fz über CarJet gebucht und wie immer bei der Buchung eine Vollversicherung mit Selbstbeteiligungsschutz abgeschlossen.
Das die MA bei Sixt anscheinend zusätzliche Versicherungen verkaufen müssen und noch behaupten, meine Versicherung wäre nicht das selbe halte ich für inakzeptabel. Auch würde der Ablauf am Counter schneller gehen. Ich musste sehr "hart" bleiben, um nicht eine unnötige doppelte Versicherung abzuschliessen.
2000 € SB (provisorische Belastung) der Kreditkarte ist auch zu hoch.
Grundsätzlich hat alles super Funktioniert. Shuttle,Fahrzeug, Übernahme und Rückgabe waren Top. Ich hätte gerne 5 Sterne gegeben.

I recently rented an Audi Q2 fromFlawless Experience from Start to Finish – Premium Service and Communication! the…
I recently rented an Audi Q2 from the Shannon Airport branch (Rental Agreement: 9612565903), and I cannot praise the SIXT Ireland team enough. The entire experience was absolutely outstanding from the moment I picked up the vehicle to the final drop-off. What really stood out to me was the quality of communication. Every piece of information provided by SIXT throughout the journey was direct, helpful, and exactly to the point. Those little updates and tips, make all the difference with e.g. Toll Roads, drop off etc... The vehicle itself was in pristine, top-tier condition, making the trip around Ireland incredibly smooth.To top it all off, the post-rental customer care was incredible. I had accidentally filled the car past the required level upon return, and when I reached out, Annie and Siobhan from the customer service team handled my query immediately and processed a €50 fuel refund without any hassle.I have made trips to Shannon before and heavily regret not choosing SIXT sooner. This is a highly professional team that delivers premium, stress-free service. I will absolutely be booking with them exclusively for all my future trips!See less

Abbiamo prenotato un’auto tipo NISSAN Quashqai da SIXT, tramite Booking.com, con ritiro all’areoporto di Dublino, per 12 giorni al costo di 450 euro più assicurazione aggiuntiva ZURICH per circa 130 euro. All’arrivo ci è stata proposta una DACIA Jogger, che poteva andare bene per noi 4 e relative valigie.
Il problema è sorto quando l’addetto ci ha segnalato che avrebbe bloccato a garanzia sulla nostra carta di credito euro 2700, pari cioè alla franchigia relativa a quel tipo di auto: abbiamo obiettato che nella prenotazione di Booking era indicato che l’addebito a garanzia sarebbe stato di soli 2000 euro, ammontare disponibile sulla carta di credito, a differenza di quello più elevato. Per poter ritirare l’auto ci hanno costretto a sottoscrivere un’assicurazione che escludeva qualunque franchigia, arrivando quasi a raddoppiare il costo del noleggio auto.
A parte questo, sia il ritiro dell’auto il primo giorno, l’uso durante la vacanza, che la riconsegna alla fine sono andati bene.
Ritornati in Italia abbiamo segnalato il problema a Booking.com, che ci ha fatto disdettare la garanzia ZURICH sottoscritta alla partenza, e ha rimborsato l’importo relativo nel giro di una ventina di giorni.
Forti di questa esperienza, e avendo letto altre recensioni, in fase di prenotare consiglio di fissare solo i servizi base di noleggio, tanto gli uffici all’aeroporto spingeranno sempre affinché siano acquistate assicurazioni in loco.

Great customer service, lovely car and overall a great experience!
Highly recommend it!

xcellent staff (Roger is unbelievable) but Sixt IE does not offer refund if you bring back the car sooner as expected !!! such a shame !!! 200eur lost !
the return place is very poorly indicated....your turn 2 times around the airport before finding the right entry. just a large simple schild would help so much....

Excellent staff, cars, and ease of renting.