Europcar - Republic of Ireland Anmeldelser 

1st time booking with Europcar after a poor experience with Hertz over a long period - I travel weekly to Dublin for work and would like a rental car on arrival - booked through my business after setting up a business account and checking in before hand - Car was waiting at the airport and staff (John) was very helpful, friendly and polite. Car was an upgrade from what i booked also.

I have to give feedback on Garrett, the chap at the desk at Dublin. he was so helpful and friendly, he is a credit to the company. The car, comms etc were also on the whole great!

I would give 5 stars but for an issue that I'm sure has affected multiple customers in the past. I was charged €35 for returning the car to the wrong 'Dublin airport', as per the instructions on my VIPCARS email. This should be made much clearer if there are specifics to follow as it tainted an otherwise great customer service and so left me a little disappointed.

Can this organisation sink any lower. Blame shifting- onto its SHANNON Branch- failure to take responsibility for systemic failure. The culture and behaviour must change. Just please return my item left in your shuttle bus. Very simple task. Do it soon.

Our recent experience with Europcar Cork (Ireland) was a disaster.
We rented a car (which had already run over 106,000 km ) on 3 June 2026 whose clutch broke down on reaching our destination 85 km away from Cork Airport.
I had provided my credit card for a security deposit of €1,800.
On 4 June I was given a replacement car for which I provided another security deposit of €1,800. I was then told I would have to pay for the clutch repair if I was found responsible for the damage.
I later discovered that by that date, Europcar had already reached that conclusion and withdrawn the full €1,800 security deposit from my bank account. The repair invoice itself dated 4 June, demonstrated that the repair process had already been decided. At no point before charging my credit card was I provided with any evidence that I had caused the alleged damage, nor was I given any opportunity to challenge Europcar's conclusion before payment was taken.
While I was left in the lurch, I received a message on 23 June … at last informing me that the matter had already been resolved and that Europcar had concluded that I was solely responsible for the clutch damage. My account had been charged  €1,537 from the initial security deposit, including repair costs, roadside assistance and a fuel refill.
I then decided to challenge Europcar’s appalling undocumented decision and demanded that they should provide clear evidence that I had caused the damage. Of course, they never responded, opting instead for a play-dead policy.
I then contacted several Irish and European organizations acting for the defense of conned consumers and I submitted my case to them. After 3 months of struggle, I was recently informed by Car Rental Council of Ireland that Europcar finally reviewed my case -- pretending the delay in responding was that they were awaiting an engineer’s report in order to establish the cause of the issue and determine liability.
Europcar confirmed that I was not found to be at fault. As a result, the amount previously charged was eventually refunded.
May this testimony make honest potential customers aware that they should be careful before renting a car with Europcar and should beforehand have a look at customers’ advice on this agency.
Obviously our holidays and following months were partly spoilt by this unpleasant experience on the first day of our arrival in Ireland. Needless to say, I will never recommend Europcar services either in Ireland or anywhere else. Many thanks, however, to Car Rental Council of Ireland for its support and astounding work.

Dodgy, Con artists.
I booked a vehicle on Wednesday for Friday. Called to check how much the deposit was and was told it was €1,800 (I could have bought a ford fiesta for that price)
I Called up within 2hrs to cancel to be told it was within 48hrs so I could only get a third of the price I had paid. (No cooling off period. I cancelled within two hours of booking)

In response to their reply;
There is no excuse, they know how they practice and they're using "third parties" as a way to continue conning people.

I ordered a car at Hertz breezed past there conditions and paid for a car at Knock airport. Only to get there and find I was 150 euros poorer because they required 2000 euro on a credit card.
I stepped across the road to be greeted by the most wonderful lady. Explained situation and I was sorted with a car cheaper than Hertz.
She restored my faith in people. She empathised saw the predicament I was in ( relative dying). I was on the road withiñ 15 minutes.no judgements ( surely you have a credit card) she just got me sorted and on my way. thank you.

Do not fall for their brand name. Europcar behaves like a predatory entity that deliberately takes advantage of tourists and business travelers. Save yourself the immense financial headache, the emotional distress, and the endless hours of fighting unauthorized credit card charges. Pay a fraction more to rent from a reputable agency that respects consumer protection laws. Europcar is a complete fraud, and they deserve zero stars.

Before even thinking about hiring from this company, do a simple Google search for -

Europcar false damage claims

When you have read about just a few of the thousands of false damage scams, perpetrated over many years, by every Europcar office worldwide (not solely the Ireland office), resolve to spare yourself similar pain by never, ever hiring from these villains.

Wir haben ein Auto mit Blechschaden an der Fahrertüre gemietet. Das Auto kam aus der Waschstraße und man konnte auf Grund der Wassertropfen am Auto keine Kratzer oder Lackschäden erkennen oder fotografieren. Das Auto haben wir am Flughafen zurückgegeben ohne irgendwelche Schäden verursacht zu haben. Der Angestellte von Europcar hat Kratzer am Außenspiegel und an der Motorhaube beanstandet, die wir nicht verursacht haben. Der Mitarbeiter war extrem unfreundlich und hat nach kleinsten Schäden gesucht, um einen Schaden geltend machen zu können. Obwohl wir keinen Schaden verursacht haben, werden wir zur Kassa gebeten. Wir werden nie wieder bei Euopcar ein Auto mieten. Absolut nicht zu empfehlen.

1 1/2 hours waiting for a car. Disgraceful. Rent somewhere else.

Europcar Dublin Airport charged us 700 EUR for a barely visible windscreen chip on a car that already had 11 recorded damages. Staff told us not to film the car at pick up. At return, their "proof" was photos from 2023 and pictures of a bumper. The supervisor then offered me, in Romanian, a "good price" on the replacement his own company was charging me for. They took the money while we were still disputing it. Film everything, or rent elsewhere. #Europcar #DublinAirport

To echo my wife’s comments, there needs to be an option for zero stars! Probably the worst customer experience I have ever had. We have been waiting for over 6 weeks for documentation to be provided to allow us to progress a claim after multiple e mails sent and attempts to make communication - while having money taken from our credit card. It has been a truly awful service that I would not wish anyone else to have to go through.

Left waiting at a gate for 40 minutes to return the car and then told to drive somewhere else and then 2 weeks later, they charge me €97.60 for no reason and the "customer care" team are about as useful as a waterproof tea-bag, shocking company

There needs to be an option for zero stars. When we collected our car in Knock airport we changed the email address to my husband's as he was the lead driver and it was his credit card which was used for the deposit. This email address was taken down incorrectly. When we returned the car there was a small scrape on it which occurred in a car park so we explained the situation and insisted they take the correct email address down. This still did not happen. The lady who took the car gave a telephone number which subsequently did not work for when we required the paperwork for when they took the entire deposit amount with no evidence or breakdown of what it covered. It has been a month and a half and despite many emails and even our bank attempting to resolve we have incurred a significant charge and do not have any paperwork evidencing this. Avoid at all costs.

Rip off Europcar. Rented a car from them in August at Knock airport . Price was comparable to other rental companies for the time period . However, when I returned the car, and informed them that the oil change light warning kept coming on , the key fob battery light warning kept coming on
( indicating battery was low) and the tyre pressure light kept coming on, the representative on checkout informed me that if it was a slow puncture, I would be charged for the repair , and that not to worry “I could claim it back from my insurance”. Anyway a week after the return I got an email saying I would be charged an extra 200 dollars because of Tyre damage. As this light was going on for the majority of the time I had the car ,and as I was constantly checking the tyres , and they were still hard , I was skeptical about the claim , given that there were sensor issues with everything else. The sensor in my own car does this if my tyre pressure is not exactly on the pressure required. I have also rented other cars where this has happened and informed the rental company about said issue and never been charged . I asked the company to send me a photo of the Tyre so I could compare it to the pics I took, but as of today( September 12 th) . I still haven’t received them . Looking at other reviews for this company now , I see these extra charges are a common occurrence. I will never rent from them again , given the lack of response to my request, and the other reviews I have read. I have rented from Avis and Hertz at Knock airport and they will be my go to car rental companies in future , based on the excellent customer service I have received from them in the past . The only reason I am giving this company one star is because the first representative on checking out the car was so patient and nice . They do not have WiFi in their office either, so I had to run back and forth to the main airport( to get WiFi) to pull up the insurance documents they needed for checkout. Not a pleasant experience in the pouring rain . Something they need to consider providing for their customers. As I said previously, thankfully the representative on checkout was patient !! But all in all renter beware!!!

Appalling service on pick up at Dublin Airport. The shuttle to office and the driver were lovely but it all went downhill from there. The woman who handled my check in was EXTREMELY rude. She barely looked me in the face, was cold and standoffish. She very aggressively insisted that the 3rd party full insurance cover I had pre-purchased would not cover me and that ONLY cover from Europcar would mean I was covered. This is disturbingly incorrect. I was home at the last minute to bury my nephew but thankfully still had enough energy to reason that what she was saying couldn't be true. She was rude and pointed when I said no thank you, I would stick with what I had. She kept repeating the same question, "a manual?", as if she somehow questioned whether I was capable!! When I went to get the car it wasn't in the space or even the row she claimed and when I went back in she accused me of shouting (she was a good 8 feet away because there was another customer at her counter and the office was very busy, so yes I probably raised my voice but she was patronising once again and told me I wouldn't get car if I shouted. She was curt and rude throughout. Horrible woman.
The car itself had tyre pressure issues from the off, only had water in the screenwash reservoir and had quite a few dents and scratches. No manual in the vehicle meant I couldn't identify half of the "safety" alarms that kept going off. I'm still waiting for charges to be returned to my card so might give a star back if that is sorted promptly. They make you pay the M50 toll through them so you pay an extra 45% on top of the toll fee. Not ok. I get it if you forget but being FORCED to pay that much extra is not ok.

The absolute worst car rental experience I've ever had. Usually picking up a rental car takes 5 or 10min but with Europcar I was an hour and a half waiting in their utterly disorganised office. The person I dealt with told me to photograph any damage I saw on the car. I stated that this was their responsibility and the response was "sure you never know". They also charged me €81 for using a debit card instead of a credit card. When I pointed out that this was an unfair hidden fee, the staff member said the booking could be cancelled if i liked. Really classy and professional, oh no wait, abysmal service, ignorant, incompetent and overpriced. It was my first time using this company and I'll never use them again.

I was led to Europcar by EconomyBookings on the the grounds that it was significantly cheaper than others. However, the eventual cost was far higher than I'd planned or expected. I was never told explicitly that the comprehensive insurance cover I was being offered would cost me over 200 euro more. The idea was that this removed the 1,800 euro insurance excess that would be charged to my credit card and collected in the event of a claim. Had I known the true cost I'd have very seriously reconsidered going down this route. ADVICE: you will be asked to 'sign' a document on a tablet five or six times: ask at every turn "how much will this cost and what will the final amount be?" MORE ADVICE: check out Enterprise first (though even here, you need to be careful: if you check them out, then return later, they'll up the price significantly, just as some airlines do).
Otherwise, the people I dealt with were fine and car gave no issues at all

Booked Keddy via Ryanair, turns out to be Europcar
Got to the off airport site
And was met by a massive queue and only 3 staff meme ers serving (despite having 15 counter spaces)
I had to wait an hour to get served
What a joke
After waiting an hour I was then told I was now in the queue to wait for the keys???
I ask why and was told it was being cleaned
How can a car I was. Meant to pick up an hour and a half before I was actually seen be not ready to be driven
So another 15 minutes wait
An absolute joke of a company

What is going on at Dublin airport? Absolutely disgraceful…. Over an hour to pick up a car that was pre booked. Cannot believe that this is allowed. No one at the airport desk even warned me. Won’t be using again.