Hertz Ireland Anmeldelser 

Unfortunately they could not resolve my account issues after trying to contact customer service who acknowledged my email but did nothing, chatting with customer services and speaking to customer services as well as rental desk staff no one could help/ I was showing as first time gold member so the rental car was never waiting at the airport meaning i had to get a shuttle bus every week adding on an extra 30-45 minutes to my journey after a flight. I was also spoken to very rudely by a spanish guy at the pickup location when asking why it was taking so long on a particular occassion. Cancelled all my bookings and have gone with Europcar and managed to have a car waiting first booking! Majority of the staff are actually quite friendly and helpful it was just a system error that caused me pain. Also alot of their cars were damaged and never cleaned properly.

This location situated just off Dublin Airport, 10 mins ride in a courtesy bus.
- Courtesy buses are OK, not brilliant, as they sometimes decide not to stop and pickup rental customers at the correct pickup point at the terminals.
- regardless of whether you're a Gold member or President's Circle membership, you have to queue up in the general queue.
- because they sell add-ons at the counter, after scaremongering customers about the liability if a vehicle is damaged and/or not properly explain the facts or omit to explain, customers get screwed with extortionate amounts of insurance cover and/or have to leave an unacceptable amount of deposit, in my case, over Euros 5400, for a measly VW Golf over a three-day rental.
- because this location serves Hertz, Thrifty and Dollar companies, the queues can be quite long, so be prepared to wait 30 mins plus to get served.
- I was given a dirty, un-serviced and dangerous car. The washer fluid tank was empty. When it rained heavily on the first night of the rental, the front windshield wipers were juddering and squeaking and were smearing the screen with an oil film, making it very difficult to see the road at night. I managed to drive the car slowly and safely to my hotel that night.
- When I called Hertz, they did not class the wiper problem as a breakdown and told me to take the car back to the rental location.
- from my hotel to the rental location was approx. 80km round trip, but they said they can't do nothing other than for me to take the car back for a replacement.
- when I took it back, the location manager was very arrogant and after an argument, he denied my rental and too away the keys to my car and also refuse to replace the car.
- I was told I have to my own way back to my hotel despite it being 80km away.
- I was left to get wet in the rain outside the building.
- when I called Hertz customer service, they simply said that they cannot over-ride the location manager's decision and that I will have to go and speak with the manager again to see if they will change their mind.
- I went back and grovelled and begged; eventually that manager gave me back the keys to the faulty car and then replaced it with another car.
- All this drama took almost two hours; time I had lost.
- I wrote to Hertz customer care; they initially responded on 09 Sep 2026 acknowledging my complaint and that's it. I have had nothing back from them since then. I have written to them asking for a courtesy reply.

I have suffered humiliation and stress at this location, for which I have had no recompense.

I will steer well clear of this location for future rentals.

A fuir escrocs !!!!
Ce loueur escroc notoire nous a proposé un autre VL prétextant que le coffre était trop petit pour nos bagages. En fait le VL commandé par l'agence de voyage n'était plus disponible... Nous avons été obligé de payer 300€ de plus...passez votre chemin entre louait plus par hertz...

Véhicule sale 80000 km
Beaucoup de rayures et coups
Pas d état de la voiture au départ
Juste réception de photos
À nous d envoyer nos constatations avec photos par mail pour éviter les problèmes à la restitution

Hertz made contact and all resolved now.

Thank you to Hertz at Farranfore Airport Co Kerry. I always rent my cars there. They are amazing to deal with especially Ger. They make my trip to Ireland so easy. I want to say Thank you for all you do. 🙏

Beware and avoid Hertz Knock airport.

Make a note of any prices quoted verbally for items such as Supercover insurance and double check against any rental record you are given to ensure they are the same- don't assume they will be!

Ensure staff explain all the amounts recorded on the rental record which seems to be deliberately complicated and difficult to make sense of (and in a very small font which is difficult to read), to ensure you are not authorising Hertz to charge you an amount you haven't had explained and agreed to.

If you are charged more than you are quoted verbally and dispute the charge Hertz's response will be, both verbally- thank you James, Hertz Knock Airport manager, who was only willing to provide his forename when asked for his name, and in writing, "you signed the documentation and are therefore liable". James, who couldn't do anything about the overcharged payment on the rental "helpfully" offered a "good deal" on a future rental!
Buyer beware!

Where will I start!
Pickup truck did not show up for over 45 min (other rental company trucks came around three or more times during the wait).
At the counter the agent was disrespectful and condescending. I have hand rental experience in various countries and with various companies including Hertz over the years. This was the worst experience. I had purchased rental vehicle insurance through third party during the initial booking and also showed proof of insurance coverage through my visa credit card. But I was still charged 8 euros every day!!!
Unacceptable!! Hertz never again!!

Vi lejede bil hos hertz afhentning i dublin lufthavn. Alt fungerede perfekt, en tur med shutlebus ,hurtig sagsbehandling, et enkelt spørgsmål om vi ville have ekstraforsikring, jeg sagde nej, det accepterede de unden problemer, hurtig udlevering , nyere lækker bil at fungerede. Hurtig behandling ved aflevering, ingen problemer,ingen ekstra regninger, venlig og hjælpsom behandling, shutllebussen var så venlig og køre os til lufthavnshotellet, atlt i alt glimrende behandling.

Ref L6070646043

I want to register my disappointment at my recent hertz experience at Dublin airport. I booked with hertz presuming that I would pick up from the airport- terminal 1 or 2.l (this was stated in the confirmation email) Instead I was experienced the uncomfortable and protracted journey off to a field opposite the airport.

I “upgraded” the rental and was assured that I could return the car to the departure terminal. I have just done so, parking in one of the hertz designated spots. When I returned the key I was informed that I was supposed to return the car to terminal 2 (not 1)and would incur a charge of 35 euro. I was asked several times was I a “gold” member - like this matters.

I do not intend to pay this charge and will dispute it with my card provider. I’ve always rented a hertz car, but this has been a shoddy experience and will look elsewhere next time.

I rented the car in Spain for 4 weeks. I got chaarged for damage. Without explanation, no pictures nothing. The European law says that it is not legal to do that. For some reason they don't need to comply with that. No customer service phone number. Only by email. They already charged me and billed me. How is that legal? I have videos and pictures that the cars was fine so I can't understand how they did all that without revising my videos first. I feel terryble after my hols. I did everything they asked me and paid. Why?

I am writing to make a formal complaint about my recent experience with an employee at Hertz Dublin. Unfortunately, what should have been a positive experience in Ireland was overshadowed by what I felt was an extremely rushed, intimidating, and misleading return process.

When we returned our rental car and parked it in the designated lot, an employee named Jimmy immediately approached us and insisted that we get out of the vehicle and begin the inspection. Everything happened so quickly that we had very little opportunity to properly assess the vehicle ourselves or understand what was happening.

During the inspection, Jimmy accused us of causing a minor scratch to the front-left hubcap. We immediately told him that we had not caused the damage and that we wanted some time to review the vehicle and consider the matter. Despite this, he rushed us through the process and asked us to sign a form acknowledging the damage.

What concerns me most is that Jimmy then told us not to worry because the €395 charge was merely a hold and that we would ultimately only be charged approximately €40–€50. We relied on that explanation. He then immediately arranged a taxi for us and effectively moved us out of the rental area before we had a reasonable opportunity to question the charge or properly understand what we were signing.

I found the entire interaction extremely confusing and upsetting. Jimmy spoke so quickly that I could barely understand what he was saying, yet we were pressured to sign paperwork concerning a charge that we disputed. At no point did I feel that we were given a fair opportunity to inspect the alleged damage, understand our rights, or contest the claim.

This experience left me feeling as though I had been taken advantage of rather than treated as a valued paying customer. I have since seen numerous negative reviews describing similar experiences with Hertz in Ireland, which makes this situation even more concerning.

I expect Hertz to take this complaint seriously and investigate the conduct of the employee involved. I would also like a full explanation of the €395 charge, including why we were told it was only a temporary hold and that the final charge would be approximately €40–€50.

Please provide me with a detailed response explaining what happened, the basis for the damage claim, and how Hertz intends to resolve this matter.

I have always believed that a reputable international company should treat its customers fairly and transparently. Unfortunately, that was not our experience at Hertz Dublin, and the incident significantly affected what should have been a wonderful trip to Ireland.

Hidden fees not communicated and not explained, hidden in small print. Charged an extra 26 euro per day which wasn't communicated in any form to us. Phoned back and had response of basically "tough that's what we do". Will not be using them again. Was already 2-3 times more expensive than hiring in UK or mainland Europe.

*Update: having discussed with a less than helpful customer service, outcome was what was verbally discussed and agreed was then not reflected in the documentation, while the additional services agreed not to be included were actually added to the documentation (my fault for trusting a hertz employee to do what we agreed to at the desk), the charges were then issued after car was returned (or would have been able to disagreed at point of collection). Customer service refused to accept any responsibility for difference in verbal discussion at point of collection and what was actually added to agreement.
For all other users if can't avoid them then double check anything provided and don't trust what is said, then check later if add additional charges after drop off car.

Wir haben bei der mit Hertz verbundenen Firma Dollar bereits im Januar in Irland am Flughafen Cork einen Mini SUV für August bestellt. Bei der Abholung wurde uns dann mitgeteilt, dass die Autos der gebuchten Kategorie alle vergeben seien. Als Ersatz wurden uns entweder ein Skoda Octavia, ein VW Polo oder ein Citroen Berlingo angeboten. Der Octavia hat für Irland eine zu tiefe Straßenlage, der Polo wäre für vier Personen mit 2 Koffern zu klein gewesen, so mussten wir zähneknirschend 10 Tage mit dem riesigen Kleinbus Berlingo fahren. Dessen Straßenlage war schlecht, das Auto auf den engen Seitenstraßen schwer zu navigieren. Nie wieder Dollar oder Hertz!

Quite possibly the worst hire car company out there. Take hundreds of photos of every inch of anything you hire from this set of rogues. Make sure all glass is clean and mark free even down to marks of under 1mm. We were charged 1200 euros to replace the windscreen on a fiat panda with 60000 miles on the clock. 4 tiny marks which weren’t visable to us at the time of hire because the car was covered in dust allowed them to rip off the insurance company. They don’t even have to actually get the repair done - the cars get sold on with any defects still there. A complete rip off. Stressful. Glad we had our own insurance to cover the loss. We will never rent from hertz again or visit Ireland. Terrible experience. I was told by the cheery chappy in Dublin that they had thousands of good reviews - still trying to find them!

1. We were delayed by one day traveling.

2. We contacted Expedia who told us that Hertz might cancel our reservation, so we asked them to put a note on our reservation that we'd be arriving a day late.

3. We tried calling Hertz Ireland twice at high cost long distance rates. In both cases the calls dropped after 15 minutes on hold.

4. I also sent an email letting Hertz Ireland know that we'd be a day late and to please not cancel the reservation.

5. Upon arrival we were told that we'd receive the rental for the original booking amount.

6. At this time, jet lagged, I did not cop on that it was actually approximately THREE TIMES higher than our original reservation.

Predatory company.

Do not rent from Hertz at Shannon Airport. They run a scam if you have credit card insurance on supposed windscreen "damage".
My last communication a day ago...
I have notified the car Rental Council of Ireland since Hertz is charging me the full price to replace a windshield that they are never going to replace. Their own damage assessment says "very light". It looks like a bug mark and no renter would recognize that as "damage". They would be looking for cracks or significant chips out of the windscreen. Unfortunately, as a consumer, I believe that future renters of this car will be charged for pre existing damage like I was. Please send me a dated invoice from the windscreen company that replaced it. In the meantime, I feel I must alert via social media not to rent from Hertz at Shannon Airport since 2 out of the 4 car renters in our party had the same "damage" assessment because we had insurance thru a credit card and not directly thru Hertz. An extremely poor business practice to an audience that Hertz assumes are one time customers.

I had to make an emergency trip for my father’s funeral. The service was slow and we had to queue for half an hour. We were hit with very uncompetitive insurance and deposits, the staff laughed at our distress. Having paid an initial £130 deposit on the hire. This was returned when we returned the car with a full tank. Having returned to the uk I discovered hertz have taken £134 from our account with no explanation. I would strongly suggest using Eurocar, which we used a week previously in knock. They were much more competitive and far more helpful service.

Just wanted to commend Derek(Hertz) at Kerry Airport for his kindness,concern and professionalism,it was much appreciated on a rainy,stressful day.

Be aware!!!!! Swindlers operate in airports.
My quote was for €800
On picking up my vehicle I was charged an additional €200 for pre-fuelling.
I was under pressure in the queue and was pressured into using my credit card.
Be aware of Hertz at Knock Airport - not trustworthy.