SenaAnmeldelser 

As with most of the other reviews on here this is over priced junk. It works occasionally then cuts out. Ironically the only thing that works is the incoming phone calls. Who needs to receive phone calls on a motorbike? The one thing I want it to do is communicate with other riders which it cannot do reliably or for very long. It is hit and miss at best. Cannot believe they are still selling these flawed pieces of technology at such ridiculously high prices..
Oh and by the way updating the software will make no difference whatsoever.

If I could less stars I would. Sena’s customer services absolutely blows. Bricked unit during their software update they aren’t willing to do anything since it’s out of warranty. Insanely poor customer service.

I will never buy any product again!!!!

Support sux, You'r srl sux !

waste of my time and money on you.

50-150m conection range ?

Sena 10s works OK, but wiring on the clamp kit failed on right channel. Contacted Sena to get replacement wiring but they only sell complete clamp kit. Disappointing, since the wiring harness can be changed out in a few minutes. The wires are a little dainty, but I will attempt to replace that wire myself.

Bought 2 units of Parani M10 by SENA, one earpiece is not functioning after a few month, contacted SENA via Parani website and they answered me that I have to contact them via Parani website ...

Not counting that the pairing system take way too many manipulations, this should be the first option but no you have to go through pairing phone first.

Will avoid purchasing any SENA products in the future.

If you’re thinking of an intercom system, don’t spend your hard earned on these things.
It’s a lottery if they connect together, you’ll spend more time screwing around with settings & trying to update the operating system with their finicky GUI & temperamental cables.
I upgraded to the 20 evo from the 10s, shouldn’t have bothered, all the same issues. There are cheaper options with less problems.

I own a tree service and spent 6000$ on these for my entire field staff. They are constantly not working or broken. I am so disappointed.

I pretty much never write reviews, but I was so disappointed with the two Sena R1 Evo helmets that I purchased recently that I felt obliged to share my frustrations. All the advertising blurb they put out makes you think you can listen to music/radio/ training apps etc. and communicate with fellow riders. The reality is you can do one OR the other - not both. If your fellow riders are listening to music and you switch your intercom on (handily you can do this with voice command) they won't be able to hear you unless they too are in intercom mode. How STUPID is that. Considering the cost of these helmets the operating system is fundamentally flawed. If you want to listen to music/radio and still communicate with up to 3 other riders, just go with the cheaper R1 helmet. Unfortunately it doesn't have voice commands or a tailight, but it does at least work.

Sena software is poorly written, and results in significant compatibility issues. Despite only buying my device a year ago, the Sena Device Manager will no longer link to my SRL headset for firmware updates. I have tried several computers, all with the same outcome. Their customer service is very poor, and I feel I have wasted almost £300.

I bought two cycling helmets. They worked great for a week. then the strap adjustments started breaking. Over the period of two weeks, 3 of the 4 straps broke. Probably a defective batch, which I can understand. But then, I tried to contact them to rectify. Customer support is terrible. i submitted on line as directed and then had to call because of no follow up. On the call, I was directed to send in a lot of information about the two helmets. I did, and no reply. This is abysmal customer service. I would advise not doing business with this company. If you have a problem, you own it.

P.S. I have never left a review at at a site (good or bad) before, but this customer experience is truly dismal.

If I could give them a zero I would! I ordered an r1 evo bike helmet. Received it and plugged it in to charge. Unit won’t charge at all right out of the box. Spend time with their tech people on chat, still won’t charge at all. Connected to their customer service to send back after less than 24 hrs. I’m now in the nightmare loop of NON EXISTENT CUSTOMER SERVICE. I sent all information requested and now keep getting new ticket #s even though every correspondence I have referenced the ticket number. I feel like it will be a miracle if I ever get this resolved.

After purchasing the Helmet Clamp Kit for 10S, I had to replace the helmet clamp after only 6 uses. I once again purchased one which also broke after about 6 uses. The unit itself is great, but is useless if the clamps keep breaking. I feel for the price they charge for the kit ($75), the clamp should be better made. I did contact customer service who offered to replace the clamp free of charge if I could produce my receipt, but I feel it would be a waste since it would probably break again. But, as I stated , I had no issues with the Sena Com system itself.

Horrible, Horrible customer service, Their supposed Mesh+ system sucks, it doesn't even work as good as the bluetooth. I emailed customer service the get a small plastic surface mount for a mesh adapter since they don't make them available for purchase...after 5 emails over a weeks time, they want receipts,etc....forget sena HORRIBLE

I just received my sena 30k!! I ordered 2 of them . Both sets came without the headset part. So I check online what was suppose to come in the package to make sure I wasn't losing my mind and the first thing on the list was the headset . And I didnt get not a one!!! Very upset with this product now let's see how hard it will be to get it resolved!!!

The products are pretty good but the customer is TERRIBLE. I ordered a helmet which showed available, after they removed my funds I received an e-mail that it was on back-order. No big deal, that stuff happens. I called SENA and they told me they had another model that was available and would suit my needs. I ordered and waiting weeks without the item being shipped. I called them again and they said that they were having a warehouse issue and that it would ship the next week. A month later I get an e-mail from SENA saying that the item has been on order so ling they could no longer hold funds from my credit card. I called again and got the same story, its on way! However, to this day a month a half later it still has not shipped. SENA has only answered one of my e-mails and has ignored all other inquiries. I patiently wait.....

Non existent customer support -my r1 won’t sync and they don’t care

Bought a srl2 to go in my shoei gtair2 helmet..love that it all fits flush in the helmet but thats all thats good.I bought this model for its voice activation but as soon as the bike starts moving it will not recognise the hey sena command rendering it useless for hands free use. Contact sena is just "try the boom mike","use factory reset", "send it back to your supplier"..why go on about its voice activation qualities when they are utterly useless...e250 for a bad lesson learnt..never buy sena products again!!

The product may shine new when bought but very little tech support afterwards. Had problems updating and upgrading software. If product is older model, or you dont have receipt you wont get service. I happen to live by Sena North America HQ so I took my 10c over for them to look at and they still wouldn't look at my problem. 3 Sena units and $800 later I give up. DON'T BUY SENA. Ones man's story.

I had 2 products
Both had problems and customer service didn’t care.

1st product was the Bluetooth 10S and the ABS plastic tab that connects the device to the Helmet broke. Company not interested.

I also bought the XCom Sena Bluetooth to the Nexx Helmet range.
USB charging port broke. Company not interested.
I bought this helmet especially for the Bluetooth connection.

I have the emails to prove the poor customer service.

Both failures were due to poor manufacturing design. Warranty period not a factor. Now I use a £15 amazon headphone to my phone. Better audio quality and zero problems.

Never buy Sena.

I bought the Sena 30K motorcycle unit in March 2019. The FM radio is very poor quality and is constantly losing reception, no matter how strong the signal is or which station it’s tuned to. While using the Music feature, the unit regularly skips a track or goes into pause without any input.
I’m very disappointed that having spent over £200, the 30K is so poor in performance and have sent it back to to retailer.