SenaAnmeldelser 

I purchased a Dena Momentum Helmet. It’s got a problem with the visor not closing properly. I called sena customer service and I was shocked how little they know or were willing to help. It seems like sena has outsourced its customer service to some cheap cheap call center somewhere and people who pick up the phone know nothing, not do they care about the callers. Very strange

Sena's customer service is being handled by a company named Zendesk. It is now completely impossible to reach anyone who actually works for Sena. Judging by the broken English used in their communications, Zendesk "customer service" agents are located outside the U.S. These "agents" cannot comprehend the simplest of instructions or complaints, and will lie to cover up their ineptitude. Sena is either unaware of this, or doesn't care. Either way, I am so incredibly sorry that I spent the money for a Sena 30K Dual Pack, to use with my Sena Freewire, on my 2013 Goldwing. My unit does not work as advertised, and I have it in writing (from one of these "agents") that the 30K dual pack will lose its intercom ability, whenever the Freewire is turned on. I have since returned my units to Sena for replacement, and cannot seems to get them to send my replacement units to me. I don't know what the threshold is, for operating illegally, but Sena/Zendesk is pushing the envelope.

Sustainability and the Right to Repair mean absolutely nothing to Sena.

We had older headsets that we bought used, the SMH10. There is a plastic tab on the bottom that helps hold the unit in the helmet mount. Well apparently these all break eventually. We've bought 3 main module units total because those tabs kept breaking, and lost one on the highway.

Anyway, the electronics still work fine, but they're unusable with the broken tab. And Sena could care less. If you're out of warranty, you cannot even BUY repair or parts that aren't readily available.

So we're done with you Sena, we've moved on to uClear and couldn't be happier with them. Should have looked into the companies more before we purchased Sena products in the first place.

Sena´s Customer Service is non-existing.
They promise to fix the problem with my Sena S20 and later decided other not to for no reason.

Sena sells poor quality devices and the customer service is even worse. Hope they get sued for false claims and selling known defective equipment.

Works perfectly for me in my operating environment.

Of course these reviews mean absolutely nothing whatsoever, since models differ, applications and operating environments differ and there is nothing to compare with, making the ratings purely subjective.

in other words, you are wasting you time looking at this review thread as it stands

Never buying a Sena product again. On paper, their products look fantastic, all the bells and whistles you could dream of. Problem is just that it doesn't work! There have got to be dozens of bugs in the firmware. The much advertised group intercom is a joke, a complete waste of time trying to set up and keep working. Even one on one doesn't always work. And there doesn't seem to be any will in Sena to fix the problems. Instead they just keep spewing out new models with the same problems and more (buggy) bells and whistles.

My best advice if you want a good bluetooth intercom, look at Packtalk.

I bought MC intercom Sena SMH5-FM and what a disapointment. It simply does not work. The Sena has a lot of fancy features according to manual, but it only works if you connect only one device, for ex. a phone or a GPS.
You get: A lot of scratching, it constantly drops connections, FM radio is worse than no FM, due to noise and weak reciewer. As intercom between driver and passenger or other riders, it is very annoying due to lots of dropouts and noise when talking. Very irritating, - and in fact dangerous because alt the faults drains your attention to traffic.
Save your money - or try to find a reliable set.

I bought two Sena 10R intercoms for me and my partner. To cut a long boring frustrating story short I gave up using it before I even managed to use it.
I remember just about making a phone call and playing some music by accident after pressing buttons till the battery gave up.
Two years on and I had another try but sadly, same again
1/Pairing with phone+sat nav is confusing and complicated
'do I connect phone as a phone or as a multi device or both...?'
2/Firmware back up fails over and over
' plug in, switch on, hold button and it will find your device IT DOESN'T'
Try registering device, did I do this two years ago???
'no way of knowing as I can't sign in
Stupid lab/nerd designed product that requires hours to start to fathom things out, then it will crash anyway.
I remember now why I gave up two years ago.......