rentalcar.com Anmeldelser 

Picked a car up at Manchester airport- Mark was fantastic! Amazing customer service and highly recommend the company!

impossible de correspondre avec vous mon n° de réservation 716253399 ne répond pas . mon assureur suite aux domages demande la facture de location , ainsi que la facture de réparation à défaut un devis des dommages ou le barème de la socièté dec location

Doggy Website !we end up pay $400 more then what they quoted us my advise to you NEVER rent the car from these guys ( third party ) when you can get the car direct from rental cars company .

I prepaid for a rental. When I arrived at the company to pick up the car, they wouldn't rent to me because I only had a debit card. They wanted a credit card. I was told by them how to submit for a refund. When I contacted RentalCar.com they refused to refund my money. There exact quote was You violated your contract by not not having a credit card, therefore you are not entitled to a refund.I spoke to two different supervisors and both said the same. Therefore they have no problem keeping my money for a car I didn't rent just because I didn't see the rule on having a credit card and not a debit card. Their Supervisors are rude and sarcastic. Never rent from this company.

Hidden insurance costs. Didn't pick the car and did not reimbursed the money. My advise, Never rent with a cheap third-party company, specially from United kingdom like this one.

Bad as it can get
We have been over charged by Brent for extra cover when we already had full cover but now rental car sud they can’t do anything as it’s B Rent who took the payment!
I trusted B Rent because I books through you!
To whom it may concern

Dear sir/ Madam

I am writing to report and inform you about a fraud that has been committed with us. We booked our car hire with B- Rent Naples via Rental cars from uk. We had paid in full for the car hire and full insurance cover in advance.

When we went to collect the car at your office in Naples on 5th October the lady at the desk of B- Rent who served us discussed what we had paid for and filled in a form in Italian so not sure what she was writing as we don’t speak Italian. She confirmed all the details of the booking and double confirmed that we were fully covered and it’s all been paid for. She happily confirmed all the details and told us yes we have nothing to worry as everything was pre paid and good.

We were explained that she will be charging us 90€ for the diesel although she confirmed that the car only had 21 litres not 45 I.e. it was slightly less than half the tank. She asked us to bring the car with half tank and out 90€ will be refunded on our return on 8th October.

We were happy and she made me sign on an iPad which was electronic signature and we could not check anything and trusted the lady, she then printed out the document and straight away put the document in a folder and told us where the car was and drop off details etc, we didn’t know that she had made us sign into some other insurance as well. And that she had charged our card for 150€ without explaining us what it’s for, asking our permission or telling us.

This is fraud. We slated had full cover why would we need or buy another full cover insurance when we are already covered?

When we checked our bank account on the 6th October morning, we were shocked at this unauthorised charge, we called out bank and were told maybe it’s just a security deposit as the payment was pending and might be refunded on return. So did not do anything! We were still concerned and very upset that our card was charged without us knowing about it.

On 7th we tried calling all the numbers given to us your colleague to check why we were charged! But had no luck as all the numbers given to us were in correct or music went on and on.

On Tuesday 8th I tie it was clear to us that the payment has been taken unauthorised from our card so we contacted our bank and raised the concerns. We also called B Rent’s customer services which was not easy as we had incorrect telephone numbers so the lady in the hotel helped us to find the correct number. When we spoke to the customer services representative he told us that we were sold an extra cover by mistake and we should go early to the drop off desk and get the refund there.

So we went to the drop off near the airport two hours early to get this issue resolved.

When I went to the desk I made a video recording so I have all the evidence o can to support my case. The guy at the desk clearly said I need to write to you via email and your will refund us the full payment as he can’t refund me anything down their offices.

Kindly find attached video recording and I would like you to refund me in full €150 that were charged to our card without me agreeing or authorising it.

Your colleague has either done this by mistake or has committed fraud with us.

Either way we want our money back to close the matter.

We have reported you to our banks as well and we will be happy to escalate the matter of needed further. But I would like to give you a chance to resolve this issue without us taking further actions against B Rent and Rental cars

We have given our card details in good faith to the lady at the desk surely not to be used and abused.

I would like this issue sorted ASAP and to be compensated for all the aggravation caused to us whilst on holiday.

I will have to send you the video recording separately as the email is too big

Thanks

Iren Brown

Prenotazione x 3 giorni fatta online von rentalcar/,maggiore. Arrivato a Malpensa con il volo proveniente da brindisi in data 28/9/2019 con ritardo, mi presento L box Maggiore del terminal 2, dove la ragazza addetta alla ricezione mi riferisce che devo andare al box Maggiore del Terminal 1 dopo circa 1 ora arrivo e l'addetto alla ricezione mi dice che ero in ritardo e che non c'erano autovetture disponibili, quindi di rivolgermi ad altre agenzie oppure di aspettare 3/4 ore e con un supplemento di 15 euro al giorno potevo prendere un'altra autovettura o di rivolgermi al call center della rentalcar,
UN PESSIMO SERVIZIO............ho rinunciato
P.S. prima di me al box vi erano altre due persone che hanno avuto la stessa situazione.
Mai piu'.

I initially booked a rental car through the Jet2.com website (it later transpired Jet2.com where subsequently booking through RentalCar.com whom where making the final booking through GoldCar.

When I arrived at Girona Airport I was asked by the Gold Car representative "Are you OK to take a Diesel?" and " Because you have split the booking between rentalcar.com and Gold Car there is an additional 125Euro charge for full excess insurance cover"

Long story short I was charged an additional 40Euros per day for the privilege of driving a Diesel vehicle and the additional 125Euros was to avoid "temporarily" having to pay 1000Euros excess until it would be paid RentalCar.com in the event of an accident. (apparently I would have simply paid this on a personal credit card and Rentalcars.com would have refunded it in a matter of weeks).

Trying to get any information / resolution on this from rentalcars.com was hideous.

For my part I should have look more closely at details of charges before taking the car (not always your first priority when your at an airport with 2 tired children)

I will never use a third party to book a hire car again - it simply complicates the transaction and doesn't bring any tangible benefits.

DO NOT DO BUSINESS WITH THIS COMPANY!!!!! Flying to Ukraine my flight got redirected. I let them know of what happened. They charged me upfront for 22 days for my car.
Upon arrival they told me that they could not provide me a vehichle as i was late even though i let them know. I was told to contact rentalcars to get a refund. I have yet to get a reaponse from them. Nobody is ansewering my calls. 1300$ isnt chump change. Worst rental place ive used so far. Phone on website doesnt even work.

This company never give you complete information, I booked a car, was paid in advance, but when I was picking up the car I was told that such company doesn’t allow me to take the car out of the State(Florida, US), try to book another similar car but never happens, I get partially refund, but never answer emails or phone calls, worse costumer service, never used it again,

I contacted rental car for a question and they informed me that my car was not available even after I paid and received my confirmation two weeks ago. I would not have know if I had not contacted them. They had no solution to offer me.

Bonjour,

J'ai fais une réservation à 22h, j'ai annulé ma réservation 2 heures après car j'avais vue annulation gratuite sous 48 heures !!!! Incroyable, j'ai été débité de 96euros et frais d'annulation 96 euros !!! C'est incroyable !! Je suis sous le choc et tellement en colère !!!! Je vais porter plainte ce soir !!! Je vais pas laisser ça comme ça !!

Tarif de votre location de voiture 96,00€ prépayé(s) ?????
Frais de carte de crédit 0,00€ Aucun
Montant payé 96,00€
Total 96,00€

C'est une honte!!!
Frais d'annulation 96,00€

Hidden charges from budget jfk airport, At the time of the return they charge me for gas 117, gave me a receipt for 117, and they charge the credit card 267.
I made the claim and they don’t answer, just an automated message. I have 15 days writing back to them and replied with the same automated message. Unbelievable.
This happen at budget Jfk airport.
And this is not the first time, so renter, be in attention to those budget charges after retuning your vehicle.
At the pickup time vehicle was dirty inside and outside. And the attendant was nothing nice.
On my next rental budget won’t be an option.

They deducted additional charges for exceeding the daily mileage allowance, without providing an invoice which can be challenged, I only became aware of the additional charge when I went online to check my credit card for something else, BUT the worse thing is that they charged me for exceeding the daily allowance when I had not even reached it, they are either incompetent or thieves. Fortunately I always take photos of the cars and speedometers before and after I collect any car. I used RentalCars.Com who are part of Booking.Com, both are useless and are about to get a Small Claim action against them.
They also claimed that a Dacia was an upgrade on the Ford Focus, which they had allocated to me until I told them that I had my own CDW insurance.
They claim that it's nothing to do with them (Booking.Com) as its Rentalcar.com who manage car hire, but they say that it's nothing to do with them as the car rental is with Buchbinder.

Their search engine showed prices around €385 so I booked the car. I ended up paying more than €600 with additional costs and extra costs when I got back from my holiday. Great way to ruin the holiday vibe.

Avoid rentalcar.com under all circumstances.

My flight was cancelled to Düsseldorf airport from Amsterdam, so I was unable to get to the hire office before closing. I tried on numerous occasions, through email and phone calls to contact them to inform them I would be late due to a cancellation,to no avail. The following morning I finally got through on the phone to be told my hire was cancelled and I was not entitled to any form of refund. I explained if I was not entitled to a refund I would pick up the car later that day, only to be told if I wanted a car later that day I would have to re-book it and pay the full amount again.
This company is using a loop hole in their agreement to cancel bookings and re-hire a vehicle to gain double payment for the same car. Fair enough charge for no shows charge for cancellations but for turning up late through no fault of your own seem a bit callous.
Very unhelpful staff with no compromise.
AVOID AT ALL COST!

I then contacted enterprise car rental . The staff were courteous and could not do enough to help me. They were very apologetic for my treatment on my first visit to there country.

One further point.
how is it according to this site rentalcar.com has a very bad rating1/5, but if you go to their site it shows they have a 7.5/10 trustpilot rating
WHAT DOES THAT SAY? RIP OFF MERCHANTS.

Vi lejede en bil men blev snydt
Vi lejede en bil, hvor det fremgik, at der var en gratis tank benzin. Udlejningsfirmaet ville ikke anerkende det, og vi blev henvist til Rentalcars. Rentalcars bekræftede fejlen pr. e-mail og henviste mig til deres egen costumer department uden at give en adresse dér til. Jeg har efterfølgende forsøgt at få kontakt uden held. Pr. tlf kl. 15:00 bliver jeg oplyst om, at jeg har ringet udenfor åbningstid 9-17. Både på dk og uk-nummer.

Bad mistake. They charged me for damage waiver insurance on a car hire in Cyprus. When I got there, the company (Europcar) said no; you get this insurance from us we do not recognise any outside insurance.. So I had to pay twice. 2 emails to these people have gone unanswered. DO NOT USE. If I could give minus stars I would.

I do not recommend this company to rent cars 50% price difference between quotation and order

ho prenotato un auto con rentalcars ad un prezzo vantaggioso a Washington e al momento del ritiro non mi è stata consegnata con la scusa che non avevo la patente internazionale ma solo una copia conforme all'originale oltre chiaramente alla patente italiana, il passaporto e la mia carta d'identità. Inizialmente mi hanno detto che dipendeva dalla patente internazionale e quando l'ho presentata non andava bene perché era una copia conforme. Avevano il manuale che spiegava loro che non era obbligatoria ma malgrado questo mi hanno fatto perdere quasi un'ora di tempo e non mi hanno consegnato il veicolo. Ho noleggiato poco distante ad Alamo al doppio del prezzo senza bisogno di nessuna patente internazionale. Servizio pessimo e persone alla reception che si sono disinteressati del mio disagio. Sono convinto che se mi fossi presentato senza la prenotazione in convenzione rentalcars ma a prezzo pieno mi avrebbero data l'auto. Mi dispiace ma se no sono fregati della mia prenotazione fatta con rentalcars. Ho spiegato a loro che la scorsa estate ho prenotato l'auto e sono stato fermato dalla polizia e mai ho avuto bisogno della patente internazionale. Era una pura scusa per non darmi l'auto. Mi sono ritrovato così con quello che ho potuto ricevere da Alamo (era l'unica auto che avevano a disposizione), ossia una macchina più piccola, meno sicura, ma con un prezzo doppio. Davvero una delusione