Thrifty Anmeldelser 3 693

Terrible. Had car 4 days, they delayed collection for 3 days so they could charge Ford extra rental, and then a week and a half after car collected and deposit returned I had forty pounds taken from my card which I had NOT AUTHORISED!!!!!! Have had to freeze card and notify card provider and police because in my book that is THEFT.

La même désillusion qu’un certain nombre de clients
Refus de prendre ma carte visa premier pour la caution obligé de prendre une assurance supplémentaire sinon je ne pouvais pas avoir le dit véhicule
Agence aéroport seville a fuir

Vorsicht Abzocke. Airport Malaga.
Hier wird das Doppelte abgebucht, als in der Reservierung angegeben. Man bucht da einfach eine Zusatzversicherung dazu, die man gar nicht braucht.

Je mets 1 étoile car pas possible de ne pas en mettre.
Ca a été un vrai hold-up:
- on nous a forcer à payer un upgrade
- on nous a fait payé un « overcover » que nous n’avions pas choisi
- on nous a facturé un dépannage qui n’avions pas eu lieu
Pour une location de 5 jours à 358 euros, nous nous en sommes tiré pour plus de 1000 euros !

This is the email I sent to thrifty about them being shut on our arrival to Spain. They replied simply saying check our opening hours! I rang them and emailed them BEFORE we left and was told there will be no issue. If they are going to hire cars you would of thought they would be open when flights landed. Total rubbish.

I had a car hire with you which I booked when I booked our flights to our holiday with Ryan Air on November 4th 2025.

Ryan air then changed our flight which was FR8028 from Stanstead to Murcia on the 29th March 2026 to FR8026 on the same day.

I rang the Thrifty branch at Murcia on the 2nd February to tell them the flight has been changed. The person I spoke to said he put notes in our booking to reflect this and he assured me it would not be an issue. He then gave me the branch email which is - spmjx51 @thrifty.com and asked me to also send an email, which I sent straight after our conversation on the 2nd February.

We landed at Murcia and low a d behold the branch was shut with none on site. My 9 year old son ended up in tears as we had no clue how to get to our destination. We ended up having to order a taxi to our destination and another taxi back to the airport in the morning. I got to your branch at 9am only to be told to wait outside from a girl who told me this is her first day back for over a year and she has to set things up.
After 10 minutes I asked to come in as I was freezing. She let me in and I explained to her what had happened and she simply shrugged her shoulders and said ‘ oh well, this happens all the time’. Not even a sorry to ruin the start of your trip!

This is absolutely terrible service from such a big company.

I would like a refund for the first day car hire as I could not collect the car and a full refund for the 2 taxies I had to hire.

I have attached all the evidence for this and would appreciate this to be resolved ASAP.

Regards,

Reading the 1st review we had the same experience and have contacted Thrifty on several occasions regarding money they had taken and promised to give back on return of the car and never received a cent would never ever use them again. Watch out people !!!

Des prix pour vous attraper, des frais cachés qui explosent la facture. Allez voir une agence classique qui reviendra au final au même prix

I rented car for 10 days. I paid for automatic transmission extra and when I arrived to Alicante airport in Spain, they didn't have anymore automatic 7 seater available.

I made claim for refund, but they aren't willing to do it. Not a single Euro. Already emailing back and forth 2 weeks. Unbelievable behavior. Never again Thrifty or mother company Hertz.

This is the second time I have rented with this company and they have charged my credit card 243.00 dollars for what I don't know why already prepaid for my rental through my paypay and now I have a charge for what with now explaination and when I picked up the car I took pictures and made a video that I sent to the agent Gabriel Rivera because the car has some spot on the car window and the car was dirty. I cleaned the car before I brought it back and before I took it off the lot I let them know of issue that I had with this car and he we are again me being charge for something that I didn't do. I will be reporting this to the better business bureau today this is unexceptable and will rage war against this company if it's the last thig I do. you alread have a bad reputation for your rentals juss wait until I'm done

I have rented from the site at Eagle Airport in CO twice and both times I had car trouble. I will never rent from them again. 
Your corporate office was VERY helpful in getting me some aid. The gentleman on the phone (Tre Jones) was my hero. He stayed with me the whole time (more than 1 hour) and solved the problem. 

Little did I know I was supposed to call the desk at Eagle airport - who knew? Car didn't function at all... the dash came up with Voltage Abnormalty, lost power steering for a brief moment but then felt somewhat normal. Stated I should go to the dealer. After going to a gas station and filling up everything was locked up.... couldn't press the brake pedal, wouldn't start, back hatch wouldn't open. I went to the website for Thrifty and called. 

I was told (by corporate) I wouldn't be charged for returning the car two days early but, in fact, was charged for the two days per "we don't reimburse for early returns" from the staff at Eagle airport. I just wanted rid of the car!

Checking with the desk when flying home, they knew nothing of the event and sent the car back out the next day. Hope there was not an issue for someone else.

Needless to say - I'll be avoiding renting from the company in the future.

Ich hatte ein Auto für zwei Wochen reserviert, inkl. Abholzeit (20:30 Uhr) und angegebener Flugnummer. Wegen Sicherheitskontrollen kam ich erst um 21:58 Uhr an – mir wurde daraufhin kein Fahrzeug mehr übergeben und ich musste eine Nacht am Flughafen verbringen.
Am nächsten Tag wurde mir nur noch ein Upgrade zum dreifachen Preis angeboten. Aussage vor Ort: Entweder dieses Upgrade oder gar kein Auto, trotz bestehender Reservierung. Nach über 24 Stunden ohne Schlaf eine sehr enttäuschende Erfahrung.
Wenn ich vorher die Bewertungen gelesen hätte, hätte ich gesehen, dass viele Kund:innen genau dasselbe erlebt haben.

This is the first time I used Thrifty as wanted to benefit from what appeared to be an all in one vehicle rental with zero excess. The Protect The Car option I chose on the Thrifty website during booking does not reflect the actual product I received at pick up. I chose and paid for Protect The Car so I had piece of mind with zero excess. When I collected the car it was all dealt with by Hertz with just a tiny Thrifty sign at the desk, and the final invoice came from Hertz. The Protect The Car product also appeared as a Collision Damage Waiver and when I questioned this with the agent they had no idea what I was talking about. I paid €64.89 for this add-on for a three day rental as it seemed more convenient than a third party excess insurance. This was a daily charge option, so would have been significant if my holiday was longer. However, when collecting from the Hertz desk I was told my excess was €2700 and I only had a CDW cover. I showed the agent what I purchased and they said that is not what is on the system. If I have an accident I might be able to get excess refunded if contacting Thrifty. This appears to be a stealth charge for CDW that is usually included in the daily rental rate (e.g. via comparison sites or Zest). I could have got this level of cover if I booked elsewhere and used a third party excess insurance for over €65 less if I wasn't miss-sold at booking, but I wanted to avoid a need for an excess claim if the worst were to happen.

There was also an issue of no petrol left in any of the petrol stations within 25 miles of airport rental return location. When I explained this to the returns agent he knew all about this issue but I was still charged full for the fuel. Even a small token of discount would have been appreciated noting it was out of all parties control.

Thrifty (or Hertz) experience was extremely poor in Paris Charles De Gaulle. I have driven on all my holidays in destinations across the world (including Europe, USA, UAE). My recommendations are to use a third party booking comparison to find alternatives to Thrifty or Hertz as even though you will need to purchase insurance cover separately it will be cheaper and exactly as purchased.

Varning för denna uthyrningsfirma avgifter och efterdebiteringar utan att lämna kvitto och beskrivning på kostnaden. Thrifty lämnar inte heller ut kvitton eller förklarar debiteringar trots besök på depån, vi fick ett mycket otrevligt bemötande av personalen när vi bad om kvitto.
Rekommenderar Er starkt att undvika Thrifty på Málaga Airport.

De har utan förankring eller förklaring satt efter debiteringar i system veckor efter avslutad hyra.

Vår hyrbil var förbetald genom Ryan Air.
Vi kommer aldrig mer hyra en bil genom Thrifty

Oseriöst och oetiskt – välj en annan uthyrningsfirma.

My rental with Thrifty was fraught with complications. First the vehicle assigned to me was damaged. Approximately 1 mile into my journey a low tire pressure light came on. When I returned the vehicle there was no apology - and no concession that the rental time would be altered to reflect the 45 minute delay. During my rental I extended by an day and they randomly charged me an extra $100 fee which was not disclosed. When I called customer service to inquire, the agent interrupted me and then hung up on me. It was very unclear what was happening with charges. All in all - having a damaged vehicle given to me, followed by extra unexplained charges and a rude customer service person - not a good experience.

Thrifty London Beckton Branch:

As customers we choose the car we want because we are paying for it! Thrifty Beckton failed to deliver and to make matters worse they upgraded me to a smaller car. Avoid!!!

El dia 19 de febrero 2026 alquilé un turismo a través de DoyouSpain, con seguro ampliado , con cobertura Premium.
Cuando me presenté en sus oficinas de Thrifty del Aeropuerto de Alicante para retirar dicho vehículo fui atendido por don David J.S., el cual me planteó que mi seguro no tiene suficiente cobertura y que debo contratar de nuevo un seguro, quedando sumamente sorprendido y dándome dos alternativas obligatorias para poder retirarlo.
    Entre las propuestas que me dió:

pagar 186€, con un depósito de 1.000€ retenidos en mi tarjeta de crédito y una franquicia de 1.500€ del seguro.
pagar 175€, sin depósito y sin franquicia.
    Así como opción de repostaje lleno/lleno o lleno/vacio.
    Iba acompañado por un familiar que me aconsejó la opción b), ya que evitaba franquicia y deposito. Y así lo hice.
    Lo cual me obliga a anular el seguro ampliado Premium, que yo ya tenía contratado con DoyouSpain, para no duplicar y solapar seguros.
    Me dió el contrato a firmar y varios documentos y así lo hice, sin leer detenidamente los distintos apartados y muchos de los conceptos con claves y abreviaturas no muy entendibles y unos importes no definitivos.
      El día 27 de febrero devolví el coche (lleno de combustible).
    Cual ha sido mi sorpresa cuando un día después veo en mi cuenta bancaria que, con fecha 28 de febrero, me han hecho un cargo de 241'95€.
    Inmediatamente llamé a sus oficinas en Alicante para pedir explicación de dicho importe y me comentan del IVA, no incluido en la oferta de 175€, así como tasa de Aeropuerto. A lo que yo contesto que en ningún momento se me dijo ni explicaron dichos importes a correspondiente fra. Lo cual no me parece correcto ni ético por parte de la persona que me atendió (David). No acierto a entender como se me da un importe del seguro (obligado paraa la retirada del coche) sin IVA, (la ley obliga a dar importes con IVA incluido), asi como me omite la tasa de aeropuerto del 16%. Tampoco entiendo si estas maneras de proceder son inducidas por la Empresa, para realizar mas caja en connivencia con el empleado que también por comisiones o intereses personales, comunica intencionadamente mal, desinforma y omite conceptos.

Thrifty Malaga. Staff were all ‘explaining’ to customers that they needed full insurance ‘so there are no problems’. In my case, extra insurance would cost as much as the rental. I told them I didn’t want it. I also told them that aggressively upselling extra insurance was borderline illegal. On returning the car, the guy at the desk refused to come and check it had no scratches because he was alone and his colleague was on a break. He seems to be surprised I wanted proof before I left the office that he affirmed lack of damage. Clearly both policies are insisted on by management and the poor staff are forced to carry them out. Do not use this company in Spain

Ich hätte vorher besser die Bewertungen gelesen. Eine Zusatzversicherung (Versicherung der Selbstbeteiligung!!) wurde mir untergeschoben, obwohl zuvor wortreich erklärt wurde, dass ich ja alle Versicherungen bereits abgeschlossen hätte (Check24). Dann wird viel über das richtige Tanken geredet und wo man anrufen soll und welche Tankstelle man nehmen soll. Jetzt unterschreiben Sie bitte hier, hier, hier und hier. Und schon hat man im Kleingedruckten die Versicherung abgeschlossen, welche ein paar Tage nach Reiseende abgebucht wird. Klar habe das unterschrieben, aber bisher wurden versucht, Zusatzversicherungen aufzudrängen, dann kann man ablehnen. Jetzt muss am wohl aktiv fragen: Ist da irgendwo ne‘ Versicherung versteckt?

Scandalous experience.

Prepaid booking through CarJet, but no car provided by Thrifty at Charleroi Airport.

Refused at the desk because of “no credit card” — something that was never clearly communicated during booking.

No help, no solution, no refund.

After renting cars in over 20 countries without issues, this is by far the worst experience I’ve ever had.

Be extremely careful — this system feels unreliable and leaves the customer completely unprotected.