Pivo Anmeldelser 

10 out of 10 customer service. My pod broke the day it was gifted to me and after reading the policy about damaged devices I really was not expecting to have a lot of success in fixing or replacing my pod. Shane went above and beyond to help me. Responses were quick and I felt heard and helped at the end.

Great support that followed through all the way. The Pivo equipment is amazing and I can really recommend it.

Havde købt en pivo silver som ikke fungere, jeg kontaktede pivo og de bekræftede der var noget galt med den. Straks sendte de mig en ny. De svarer lyn hurtigt og er enormt flinke og gode til at hjælpe hvis der er problemer men både pod eller opsætning.
1000 tak for super god behandling

Je réfléchis encore avant d acheter

I just bought a Pivo max and Shane has been helping me set it up. So far only once have I been able to use it properly. The save battery turns off regularly when I am still riding and short of stopping to check all the time I find very annoying. When I received this Pivo there were no directions or a brochure about how to set it up.
I think there should be a detailed booklet for us older people who are not good at technology. I think the product is great and the service has been helpful but I don’t know how to stop it turning off during my ride.
This is my second Pivo.
Regards Sally Stagg

I couldn’t be happier with my purchase of a pick. I use it for virtual horseback riding lessons and it works amazing. Thank you for such a great product!

I use PIVO for online riding sessions: A really good internet connection is needed, otherwise the video keeps hanging up => because my wireless connection is not strong enough, I need to plug in an ethernet via uUSB. Now the connection is good, but because of the cable, the movement of the PIVO is limited, I cannot place it in the middle of the circle but have to place it at the side of the riding arena instead. But that`s ok and we can work with it. However at my home, the riding arena is surrounded by hedges and trees. Depending on the light/shadow conditions the PIVO sometimes has trouble identifying and following the horse, even if I were coloured clothes and try to tack my horse with coloured tack

I only asked a question and got a fast and nice reply. All good!

The company responds quickly when I had questions about my product. They were very friendly and helped me fix my prolem in short time with less hassle. I like theire products.

I asked a question and it was answered promptly by a person not a chatbot!!!

Exact description:

The product model numbers R1 and RE1 are not indicators of specific Pod models. You can identify with the actual Pod size.

There is a clear distinction between the two models you mentioned:
The Pivo Pod Silver supports a smartphone and has a silver band. Please refer to the picture below.


The Pivo Pod Max is built with a heavy-duty motor and can support a smartphone, tablet, and camera. It has an interactive LED light that can help you easily identify the Pod's activity and offer a longer battery life.

The remote that came with my Pivo wouldn’t connect. I received a quick response to my email, and soon a replacement was shipped to me. The whole interaction was very courteous.

I had an unusual problem with the original Pod. Kristel suggested some reset options, then some diagnostics, and quickly ascertained that the Pod had a problem that couldn't be fixed. She immediately set up a ticket for replacement, which arrived within three days. THIS...is customer service!

I reached out to Pivo as the top detached when I disconnected my phone! Almost immediately the manufacturer replaced it for me and I haven't missed recording my rides!

For a product meant to be used around horses, it should not be so easily broken. A 20% discount because one broke in less than a year is basically a slap in the face.
And the video of how to fix it should have been offered before or at least at the same time as the option to buy a new one.

I do appreciate the fast responses from pivo.

I am in the real estate industry and bought PIVO for my videos and social media. On a windy day, it fell and tried to get assistance through PIVO customer service support.
Kristel was very helpful and stayed on top of the process. I was able to get a replacement and also received a discount for accessories to avoid another accident.
I would certainly recommend PIVO to all the agents out there!

Bin 100% zufrieden mit dem PIVO silver und dem Support!! Danke!
Great support & fast delivery :)

Shane with pivo support went above and beyond to help me with my software issues. I cannot even begin to tell you the peace of mind it gives me to know that if something goes wrong, they are there to help. They've made a loyal user out of me for sure. Thank you!

It must not be explained, that PIVO deliveres a nearly perfect product, although it is produced in China.
I used this pod some days in month and i kept it on standby by charging it constant.
Some days after guarantee has elapsed, the USB-Port to charge the pod is broken and it felt into the pod.
There was no posibility to open and perhaps repair the pod.
I wrote an email to the PIVO-Support and told them my pain.
I reached a customer-success-specialist and have been asked for some usual dates about the pod.
The communication was very polite and in front of all,
it was helpful and successful !
After 2 weeks, I held in my hands a new PIVO pod.
This service is customer oriented and I would like to give them 10 stars.
Unfortunately I may not tell the name of this great service-employee
but
Thank you very much again and again.