Pivo Anmeldelser 

Prompt and relevant respons

Very good customer support in case of technical issues/questions. Fast and super friendly.

I am impressed with the Pivo company for reaching out to check on me and answer my questions after unboxing the product I ordered. The tech support person that I talked with, Sherwin, was very knowledgable about Pivo's products and answered all of my questions with patience!

After purchasing the Pivo Pro Max Pack at a real estate convention, the equipment was shipped to our office and received very quickly. Setting up the equipment was extremely easy, but receiving a response about setting up our account online has been very difficult. With multiple people emailing and calling our salesperson and emailing Pivo's support over the span of a month, we were finally able to get ahold of someone through their Facebook page, and they were very friendly and helpful.

Shane at Pivo was so helpful! Replied quickly and gave me the exact instructions which worked. Very happy! Usually with apps the help doesn’t exist so very pleased with the prompt and efficient response to my query.

Ich habe dieses Gerät gekauft, weil ich Reitaufnahmen filmen wollte und eine bessere Möglichkeit bekommen wollte Onlineunterricht zu erhalten. Das Gerät wurde nach nur wenigen Malen Gebrauch umgestoßen und fiel auf den Reithallensandboden. Nachdem ich mein Handy wieder einschrauben wollte, brach die Halterung ab. Es erfolgte eine Meldung meinerseits an den Händler, der wiederum an den Hersteller verwies. Es erfolgten dann mehrere Mails mit dem Hersteller, der keinen Materialfehler einräumen wollte. Immer wieder wurde darauf verwiesen, dass das Gerät nicht fallen dürfe. Mein Einwand, dass das Handy noch funktionsfähig sei, nicht aber das Pivogerät, welches lediglich auf Sandboden fiel, blieb ungehört. Man bot mir stattdessen noch den Kauf eines weiteren Gerätes an ohne jeglichen Rabatt zu einem marktüblichen Verkaufspreis. Ich kann jeden nur vor dem Kauf dieses Gerätes zu dem genannten Zweck warnen. Der Kundenservice ist mehr als miserabel und überhaupt nicht bemüht eine Lösung zu finden. Ich habe das Starterpaket zum Preis von 199€ gekauft und das Ganze 4 Mal genutzt. So sollte es auf gar keinen Fall sein. Leider musste ich einen Stern geben. Auch diesen hat das Gerät und der Kundenservive nicht verdient

My first Pivo broke on fourth use. The stand tipped and I caught it in midair well before it hit the ground and the Pivo still snapped. Their resolution was for me to buy a new one. I did because the previous version at least tracked my horse. The new one has not worked once. I have spent actual hours trying to get it to work on multiple horses at multiple locations. Their return policy requires that you pay a 20% restocking fee and pay for postage, so you’re essentially getting maybe half your money back. When companies institute return policies like this it’s because A LOT of people are wanting to make a returns. No doubt because this product does not work as advertised and is not fit to purpose.

The team is very reactive and professionnal

My experience could not have been better. I simply asked a question and before I knew it I received a new device. Now that’s customer support and service.
I’m recommending your product to friends and family. Thanks again Shane.

Simple, easy fix supplied by customer service.

My Pixo was sent out but did not arrive, but when I went looking for it with neighbours, no one had it. Contacted Pixo and in just over one week they had done checks with the delivery company and re-sent the replacement.

Thank you Kristel for supporting me with quick and professional answers!

They were very sweet and helpful.

My Frisian is tracked without issue, all of the Pivo controls are super easy, and the customer support from Pivo is amazing! The remote that I originally received with my Pivo wasn't properly. I contacted customer service and they sorted out a replacement and everything has been working fantastic. I'm absolutely loving my Pivo!

I have been using Pivo for 4 years and I am continually in awe of their customer service, reliability and communication. Any feedback, question and support is addressed in record time. I'm always looking to share this experience with friends, family and colleagues. I can't live without my pivo pod now for my horse training and I'm forever grateful to have such a responsive team as Pivo a click away.

Bought a brand new Pivo Pod Red this month for my girlfriend. Experience was bad enough I'm writing my first online review.

There's dozens of videos online showing this exact product being used and recommended for horse riding, so had a frustrating few hours trying to find horse mode with no joy. My girlfriend emailed Pivo.

They admitted that they'd removed horse mode for new Pivo Pod Red customers, despite this exact model being used with horses in their own online YouTube marketing.

They implied my girlfriend had been duped (or was lying) about it being a new product as we'd bought it from an eBay shop. The UK registered, electrical retailer, ltd company had sold 33 of this model on ebay and had Pivo Lites in 3 different colours (each with 10+ in stock) - all second hand maybe?! Nonsense.

Pivo said if we wanted to buy the "Right" model, they'd give her 20% off from their website- implying the mistake was ours! I'd bought the exact model I wanted, they'd just removed the useful features without any warning.

It's terrible customer service - a company that will let you buy a physical product, then remove the functionality from the App (the only way to use it) and tell you it's your fault and to spend more money with them...

Looking into it, they've only removed this from newly registered users, despite Pivo Pod Reds still being in stock new from dozens of places online.

Sinisterly, it's all hidden behind subtle changes in branding and semantics. Their website says "Pivo Pods" have horse mode and we bought a "Pivo Pod (red)"... but they've renamed "Pivo Pod (red)" as "Pivo Pod Lite Classics" which they (now) clearly state doesn't have horse mode. Short of researching the history of Pivo, this is hopelessly, perhaps deliberately, confusing for customers while all models are still available.

In another post, the excuse they made was that horse mode was only ever "Beta". Beta to me, and most people, means that it's under development, so while it may still have a few bugs until a final version is released, it does NOT mean that the feature will be removed without warning. And it's not as if horse mode was a complete failure- people who registered this exact model before an arbitrary date can use it!

The ethical thing to do would be to continue to offer "horse mode" to any customer buying a Pivo Pod Red, customers who understandably expect to have it. They could remove it from the rebranded release and could surely check this with minimal extra effort (receipt, serial number, picture of packaging), even if the app can't differentiate. Instead they gouge you for more money, offering a pathetic 20% discount (they'd still make more profit from that than selling wholesale).

It's utterly untrustworthy behaviour, so don't be surprised if, even if you buy a current model, they remove features, claiming it's for customers benefit as the even more expensive models are better suited etc. "Thanks for spending money with us, but now you need to spend more"...

Oh, but you're a "valued customer [they'd] like to keep"... just not help or give you a product you can use.

The customer service was fast, respectful and willing to accommodate a change in my order and help with the amazon shipping error. Great customer service that is hard to find these days!!!

Polite. Helpful. Unable to repair but offered a discounted replacement. Thank you!

Absolute nightmare does not work with horses. Will not track horse, dog or human on any setting whatsoever. Just stays still saying “searching”. Help centre just fires off automated emails with out of date links that have videos explaining an interface that’s completely different. Absolutely un useable awful waste of money just a way to ruin all your lessons and rides trying to set it up.