Pivo Anmeldelser 

Customer support was so helpful when I had problems, Thanks again!

Fantastic customer support! Thank you Jhoven! I build robots/ animatronics so I consider myself tech savvy. I can still do dumb stuff! I had confused the Pivo Max and the Pivo Pro as one and the same. I bought the Pivo realestate package by mistake. I did not realize that I was paying mostly for software that I did not need. I assumed that they all used the same software. Part of the problem was with the fact that the Pivo website hid the Max while it was out of stock.
It would be nice if they had a side by side comparison of all Pivo’s and bundles with and without software options. The exchange was simple and I got my larger Max for larger camera capabilities if I ever need it. I had a user error problem with pairing it to my phone. Crazy but I had installed brand new batteries with good 2029 expiration dates and after many emails back and forth with Jhoven the entire problem was evident as soon as I checked the batteries with my volt meter. AA batteries need to show over 1.5 volts each like 1.60 or 1.54
Mine were at 1.4 something and causing glitches with syncing and with manual rotation control. Jhoven stayed with me every day via email until my mistakes were corrected.
Using body tracking I video myself with motorcycles that I advertise and then ride away about 300 feet and then back to the Pivo Max/ tripod. This saves me from having to have an employee hold the camera and it is much smoother footage without a person trying to hold the camera steady and with the auto zoom following me away and back again. Thanks Jhoven and your team for a great experience and product! Sam from Sam’s Cycle Service Inc and Samatronics Show Bots Entertainment.

We received the package on time as expected

Customer service was outstanding and helped me with a warranty replacement. I really appreciate the attention the PIVO team provided to assist me. Thank you!!

I purchased the Pivo Pro Real Estate Pack (Order #PRE1032) on July 23, 2026. From the day it arrived (August 15), the device could not maintain a connection to the app, and the promised AI feature never worked despite following every setup guide available. I contacted Pivo support repeatedly between August 15 and September 3 — by email and phone — and was never given a working fix, only links to onboarding videos and a pre-recorded training class. I also discovered after purchase that the AI feature requires a separate third-party app (BIGVU) with its own yearly fee, which was never disclosed when I bought the "flat fee" package. On August 28, I submitted a formal written request for a full refund. Neither Pivo support nor Jay Tsao, the salesperson who sold me the unit, ever followed up with a resolution. When my office manager (who purchased a separate unit and had the identical problem) asked to return hers, Pivo's only response was a list of return conditions — no return shipping label, shipping fees non-refundable, and original shipping deducted from any refund — with no actual refund processed. Over a month later, I still have a non-functioning $550+ product and no refund. I'd urge anyone considering this purchase to ask detailed questions about hidden subscription costs and to test the return/refund process before buying.

Customer support has been excellent, even on a product I purchased secondhand. Communication was good and, although it took a while to work through the issues I was experiencing, a solution was found.

I reached out to Pivo for assistance with a damaged product and received excellent communication from their customer service team. When I presented the issue I was facing they were prompt with helping to provide a solution and I appreciate it!

When I needed help with the settings, I got good advice really fast!

The support team responds quickly and helps you until your problem is resolved.

I just had fantastic customer service with a pretty complicated issue for the past week - amazing product and service!

Customer service was very responsive, helpful, and fast, in answering my questions

I had one person dedicated to my issue and he or she stayed to commit committed to the conversation until I had my issue resolved. They then followed up to be sure.

Customer support could not be better. After a rocky start with downloading the app, they sent emails daily asking what problems I might be having and provided tips to help the Pivo system work better. I have found the Pivo works well outdoors. I tried it at my friends covered arena and it couldn't locate/stick with the horse. I have a bay horse and the footing was brown. The lighting was only natural light. I tried it at another friend's covered arena that had light almost white footing and it worked much better. It does occasionally lose the horse. Murphy's Law means that this always seems to be at the critical time in the video. It would be nice if it could pair with CeeCoach. I used it at a clinic but couldn't hear any of the clinician's comments on the video. I will continue to use it at home between lessons as I find being able to view my rides helps tremendously. I can determine what I need to work on and how my position is helping or hindering what I'm trying to accomplish. For the cost it's well worth it if you don't have ground help every time you ride. The remote is vital and I've finally gotten the hang of pairing it with the device. However I have dropped it while riding. Maybe some way of attaching to your belt would help? I do plan on purchasing a sun shade for my Pivo as here in Texas I'm afraid my phone will overheat in the sun. Overall I'm pleased with the device and I would recommend it for outdoor riding or a well lit arena.

You soon get the measure of a company by their after sales service. Shane at Pivo was a great help in solving a problem that I encountered, he got my Pivo up and running again for me. Thank you!

Except for the delivery that was a bit delayed, I am very satisfied with Pivo. I would have like to know the difference between pivo pods, silver and others if any as It was not specified on the site I was for ordering the pivo.

Pivo has become an indispensable tool in my real estate business. I highly recommend it to any agent looking to elevate their social media presence—plus, the ability to create 3D virtual tours for free is a massive bonus!

While both the hardware and software are incredibly intuitive and easy to master, Pivo’s after-sales support is truly exceptional. Shawn J. and the rest of the support team are knowledgeable, responsive, and thoroughly professional.

Thank you, Pivo!

I'm in real estate and started using Pivo to make property videos and virtual walkthrough content, and it's been a great addition to my business. The setup was easier than I expected, and once I got the hang of it, the tracking worked really well. I also reached out to support with a couple of begginer questions and got a quick, helpful, response. Excited to keep using more of the features.

Minus 100. See previous review - just updating because I have a PIVO Pod that doesn't work correctly. After a very frustrating 1st try to 3-D tour a 1-story house, I had a great opportunity several months later to do a 2nd-story and it kept kicking me out near the end of the 2nd floor. No support available outside of biz hours and my support ticket was ignored for over 2 weeks until I startd telling my story on LinkedIn and TrustPiolot. Got a response from the negative TP review (what a shock!). Thought I got help, was promised a refund and also promised (which I did not ask for) a replacement pod. Haven't gotten a response to multiple emails in the last 2 months, no refund received, no replacement pod received. I'm shocked by so many glowing reviews because this was. HUGE waste of $617 not to mention the wasted hours spent shooting these two properties AND trying to get my money back. BUYER BEWARE.

Totally dissatisfied