I was having problems with my Shokz. The replacement process was easy. The customer care representative was knowledgeable and helpful.

The so called customer happiness team are failing at every step of the warranty process. They are obviously not communicating among the internal departments or the ones that I shipped my damaged headphones too would update the ones that keep emailing me about closing my claim when it’s apparently being held up waiting for them to inspect the headphones

Très bien ! Bon professionnalisme

My headphones stopped charging. Sent an email to customer service and responded next morning. I provided a video that morning and my warranty claim was approved. Headphones were sent and delivered within days.

Excellent customer service.

Customer service was outstanding. From the beginning to receiving a new set. I let everyone know that they have a great product as well.

Thank You

Prompt reaponse to the issue , and replacement dispatched , the replacement was upgraded to the latest version 😁, cant say fairer than that 👍

Réponse rapide et claire de l'entreprise en cas de question.

Replacement sent in a timely and easy manner, great customer service

me atendieron de forma muy amable y me cambiaron los auriculares estropeados por otros.

After almost 18months of weekly use my open run pro headphone buttons became defective. I reached out to shockz support and within 2 weeks I had a replacement set.

The dedicated team talked me through what evidence was required and how to progress the warranty claim.

The team also expedited shipping to ensure my replacement got to me before my next event!

La atención frente a la garantía ha sido mas que excelente, tiempos de respuesta, gestion y envió muy concurrente y rapido.

Haupttaster am OpenRun Pro 2 war nach 1,5 Jahren defekt bei Garantie 2 Jahre. Erstkontakt war unkompliziert, RMA wurde eröffnet, aber wurde dann aufwendig (Video mit RMA Nummer handgeschrieben auf Zettel und Zeigen des Fehlverhalten, Übermittlung über eigenen Cloud-Storage) - da könnte man für den Workflow dies besser Firmen-seitig unterstützen. Dann wurde Garantieanspruch bestätigt, aber eine Woche passierte dann nichts und erst auf Rückfrage kam die Antwort, dass man innerhalb von 3 Werktage versendet (haha, war ja bereits vorbei). Wurde dann aber versendet und kam an, defektes Gerät musste nicht zurückgesendet werden.

Agilidad, rapidez y claridad en la resolucion de la incidencia.

It's not often you can say this these days but the level of customer service at Shokz is phenomenal!

My 15 month old headphones had an issue with the power button and one message to the Shokz customer support team, a couple of anticipated questions later, resulted in a new set of headphones being delivered two days later.

No fuss, no hassle, just genuinely brilliant customer service. I will definitely buy again from Shokz, it's a lesson to others on how to treat customers after the sale is made.

Very friendly and professional service. No questions asked foe exchange due to faulty set. Very quick. Super smooth

Excellent product and amazing after sales experience. 10/10.

Exceptional service recovery. I was happily surprised that my warranty was honoured and that the communication was clear most of the way. Thank you.

They really stand behind their product sent a replacement fairly quick.