LettingaProperty.com Anmeldelser 

“In my dealings with lettingaproperty.com, I’ve found them to be astonishingly inept. One staff member in particular, the ‘Finance and Administration Manager’ and I use the term ‘Manager’ in the loosest manner possible, seemed not only unfamiliar with fundamental legal responsibilities, but also dismissive and rude in communication. They appear to prioritize landlords entirely over tenants, leaving renters feeling ignored. Sending emails at 3am demanding money that has been proven and now accepted wasn’t even owed in the first place is tantamount to harassment. Ignoring any attempts to contact them to gain clarity on a matter for three weeks leading me to take legal action against them where they have been made to look throughly inept and stupid and had to back track on everything. It’s been a thoroughly disappointing experience.” I feel for the landlord involved. If it was possible to give 0 stars I would in a heartbeat.

Mia, my property manager is always there to help with any problems, queries or issues needing clarity. My thanks ,Mia, for your much appreciated support.

Helen guided me and provided many tips throughout the process. With such a staff member, I will use LettingaProperty for renting my next property.

I had a very challenging experience with this agency regarding my prepaid rent refund following an early tenancy termination on 31st May. What should have been a straightforward process turned into a two-month nightmare due to initial severe miscommunication, lack of agency intervention, chronic unresponsiveness from the landlord, and an unauthorized deduction. Throughout most of this ordeal, I was forced to repeatedly chase down my own money - funds that rightfully belonged to me and should have been returned in the first place.

However, I am updating my review because the matter has now been resolved.

Once Natalie took personal responsibility for my case, the level of service changed completely. She investigated the history thoroughly, and stepped in professionally to ensure the full funds were returned to me.

While the initial process involved a lot of stress, delay, and frustration that should have been avoided, I am genuinely grateful for Natalie’s prompt, fair, and professional intervention in bringing this long-standing issue to a proper close.

I don’t usually write reviews, but the team at this agency truly earned it. Initially skeptical about using an online realtor, I was completely won over by their efficiency, which matches traditional methods perfectly.

Special recognition goes to Helen Davis, who was incredibly responsive and consistently accommodated my requests while strictly adhering to legal boundaries. She maintained total neutrality and fairness, ensuring all communications remained cordial. Furthermore, their flat fee is remarkably reasonable compared to other agencies. With recent changes in UK rental and property management laws, their full suite of services has been an absolute lifesaver for navigating new regulations. Highly recommended!

I totally recommend giving LettingAProperty.com a chance to manage your rental properties. I moved to them from local agents almost 2 years ago. I was given a dedicated property manager, Casey, who has been great. But everyone else I've dealt with are also great. And I've saved a lot of money on management fees. Thanks everyone!

Kelsey Hall has been very patient and helpful and I have felt as if I were in safe hands throughout the process. She has guided me towards the best possible outcome whilst avoiding all drama. Highly recommended.

Mia was so wonderful from start to finish. We adore our new apartment.

It has been an ABSOLUTELY SHOCKING experience from start to finish. So much so, that I want nothing to do with this agency anymore due to one agent that is non existent when it comes to communication and sorting anything out that is needed on their own agreement formed. I have never come across such a shocking letting agency. Never again! Please do not use this agency- save yourself the terrible agony of this place! We have dealt with an agent in the company from up north and I have had only grief with trying to rent on time and the day before we move in, the agent tells us VIA EMAIL, not a phone call, to say "she THINKS the landlord wants to change her mind about renting to us". What an abomination of unbelievably bad communication. Same agent goes without replying to emails for two days only to then form a reply at 5:28pm on a Thursday when twice has had annual leave on the Friday, knowing that we would then get nothing shorted till the following week. The list goes on with how many bad things happened in just trying to get into the house. I gave them everything they needed, on time, quickly, transferred within minutes of asking- but their side did not hold up to the expectation. Another one of the MANY problems was their use of the phrase "gesture of goodwill" which I see they have used on other people in the reviews. We paid our full rent which included the garage usage, and then it was only told to us after move in that they need to check if the garage is included after explicitly typing in their emails beforehand that the garage WAS included- no getting out of that one as it's all written in black and white. The complaints handler then had the cheek to say in her response that "as a gesture of goodwill" the landlord will let you use the garage and hand over the key. For a complaints handler to use that kind of phrase instead of admitting they were wrong and should have given us access straight away on move in, is lunacy.Luckily everything is in writing in emails, so there is no doubt about what happened and what was said.

Charlotte was super friendly helpful and informative.

Quick to answer the phone and very polite
I have had the best experiencel with the letting agency and highly recommended.

Abby provided an excellent service throughout the whole letting process. She was always professional, friendly, and quick to respond to any questions we had. Everything was explained clearly, and she kept us informed every step of the way, making the process smooth and stress-free.
We really appreciated her support and would happily recommend her to anyone looking for a reliable and helpful letting agent.
Thank you, Abby, for all your help!

Letting a property has made renting out our flat much less daunting. As first time landlords there’s a lot me and my partner were unsure on, but we had the comfort of knowing letting a property would cover everything that was needed. It took 3 weeks to get lovely tenants into our property. Only downside I would say is the 1hour time slot included in the onboarding process seems to be done in bulk viewings on a weekend rather than prioritising getting viewings in ASAP.

It's a very basic service even when you pay for something more. I paid for each year up front and when the tenant's moved out after 1yr 7 months and I moved back into the property I was not entitled to a refund so Buyer beware! Although on the rare occasions in the 19 months I was with them I needed anything the staff I dealt with were responsive (thanks Casey), things like an end of tenancy inspection and key collect was £160 extra which given they are keeping more than £400 of my money is a bit much. Some of their service was not good - the pre tenant inventory they did left off an entire room. I'd advise you to read the T&C and make sure you are clear about what is included. Also check documents and reports carefully for errors.

I have had agents before that don’t even do the bare minimum, Ryan and Luke have been a breath of fresh air. Their professionalism, organisation and getting everything done and signed over is such a relief. I’m so thankful for their team and so grateful. Thank you so so much. I highly recommend this company with this team x carli

Lettingaproperty.com manages my flat for me as I am a remote landlord. They earned my trust for only quality property services. I reported a poor quality incident with an electrician and Casey, a tenancy manager at lettingaproperty, immediately handled the issue with a refund of the fee to me and raised a complaint with the contractor. I am well-satisfied. Thank you!

Hopefully she sort out my ongoing issue

Very professional and reliable in close connection with clients and updating them promptly same as the portal is very good I feel comfortable in dealing with them

One would assume that paying a 'holding deposit' would 'hold' a property. I was sadly mistaken.

After completing the application and being accepted by the landlord I paid a holding deposit. We then told the children where we were moving to, showed them pictures of their new rooms and booked a removal company as the move in date was in less than two weeks.

A few days later I received an e-mail from Lettingaproperty.com asking me to reapply with the message "Apologies, we have had a system error that has wipes your information. Please could you fill out the application again".

I did re-apply, but was a little confused as I had paid a holding deposit but it was now showing on the system that I had no longer been accepted for the property.

I called lettingaproperty.com and was told by the tenancy manager that what had actually happened was that the landlord had continued with other viewings and wanted to open up the applications to two other potential tenants (but clearly wanted to still keep me as an applicant in case the preferred tenants chose not to proceed).

Rather than telling that landlord that this was very underhand and very unprofessional, lettingaproperty.com agreed. Not only that, but lettingaproperty.com lied to me on the e-mail saying that I had to resubmit my application due to a system error.

It was clearly not a system error, but a complete lack of integrity on behalf of the landlord and lettingaproperty.com

LAP have always been very good, and great value. However since Ryan D has taken the rains, service has improved immensely, fast and accurate responses - he is highly recommended !
If you are with a traditional 10% agent - switch you’ll save a fortune !