Ascent Anmeldelser 

Exceptional Service from Claire at Ascent Legal!
I cannot praise Claire highly enough! Her professionalism, kindness, patience and genuine dedication are truly outstanding. She goes above and beyond to make you feel valued, supported and reassured throughout the process.
It’s rare to find someone who combines such professionalism with genuine care. Claire is an absolute credit to Ascent Legal!
Thank you, Claire, for your exceptional service. Five stars simply aren’t enough!

Had a very understanding and helpful experience with Barry who helped my situation and gave me the help and support to change situation and get on path for full resolution. Cannot thank this gentleman enough, he listened and did all he and his team could to find a solution and now I feel like my life can start to get back on track. Thank you Barry, I cannot express just how grateful I am for your help and starting this process of fixing things.

I have dealt with Claire McCusker on several times and have found her to be respectful, polite, helpful, and understanding; she provides clear explanations and has helped get us very much back on track.
Thank you
Barry

Good service

I contacted Ascent on a number of occasions regarding financial difficulties and my mortgage situation.
At all times they were professional, courteous and supportive.
On 18th September I called late in the afternoon.
I spoke with Adeolu Kosoku. He was so helpful, he listened and made sure I was fully updated throughout our conversation.My wife and
I have been through life changing difficulties recently, Adeolu was empathetic, professional and knowledgeable.
He stayed on the line way past his Friday closing time.
He arranged a payment agreement for us. Most importantly he took such a weight off my shoulders.
I am so grateful, thank you as a company and thank you Adeolu .
All the very best,

Des & Liz Roche

Neil was amazing he understood my situation and that I was upset he was very patient with me and explained everything very clearly and what was going to happen I would recommend him to anyone that needs help and advice

I have tried contacting multiple times with no response. When you get through it is the wrong person and they do nothing to help. The right person never calls back when requested. They seem determined to make me homeless despite my offer to repay all arrears as soon as I get my pension.

Malick was superb,proffesional and kept me updated every step of the way.
Would deffo reccomend
10/10 if I could.

Deano Gleed

The representative I deal with is Wuraola Malick and she has been great in communicating with me. My situation is sensitive and she acts with empathy, understanding and care.

A very professional company.
Thank you for your help.

I was so worried to call up and discuss my account but I had nothing to worry about my advisor made me feel at ease and went through everything at my own pace. We got everything solved and I feel at peace thank you so much as this was hard for me to do as I was burying my head in the sand.
Great company, great service.

On 21st June, I emailed your team a formal Mortgage Hold Request. I enclosed a Deed of Variation from my sister’s solicitors, outlining the exact inheritance sum I was legally allocated to pay off this mortgage.

Ascent failed to reply to this email, ignoring clear evidence that full repayment was imminent.

Instead of engaging with me, Ascent issued a notice of court hearing letter dated 2nd July.

I have called their offices ,.only to be answered by someone who has no clue , he took my number for them to call me back, I asked him to put a note on my case, requesting they read my emails first - NOTHING!!

I have had no emails / correspondence from them , to try and sort this out.
Just another court reminder for the 12th August for the repossession of my property.

My mortgage company are more than happy, that I am able to pay off my mortgage with my inheritance.
So I have now logged a complaint with Ascent, who replied , we will get back to you in 5 days.
So , 1st question is..... Will they??
My court hearing is 12th August.

NOW! This takes the Proverbial........Ive just received a letter from my mortgage company stating that ASCENT have ADDED MORE CHARGES!!!! 🤬

Barry Carss is an absolute credit to Ascent. A real superstar. He went above and beyond by being incredibly supportive. Thank you Barry

Ms Malik is very pleasant to talk to, and very helpful, and informative.

I had my visit with Sarah, she was lovely and very reassuring.
It is always difficult when you are struggling with money and people tend to bury their heads but she was very kind and only here to establish the facts of the situation not to push anything.

Wjraola Malick was wonderful she helped on numerous occasions she was extremely patient with me and went above and beyond to help me
Thank you for your support

My experience with Ascent is how professional they are. Communication was excellent and the information provided was accurate and efficently delivered. I dealt mainly with Malick and she is an asset to the company, very professional and quick to respond.

John listened, understood my situation and was empathetic and really showed he cared. In difficult situations this is what you need. He managed part of situation for me and i couldnt fault him on any level thank you John.

Worked with me recently and very professional and extremely helpful. Would thoroughly recommend them and the service they give me was great. Came to a successful solution.

Miss W Malick made my experience with Ascent a positive experience, she was very knowledgeable and informed me of everything I needed to know.