iKier Anmeldelser 

This is my third time buying something from this store. I had questions before making any of these purchases, and each time the Whatsapp support was more than helpful in their responses. Will recommend.

They handle things the proper way. Mainly they reply back when I need them and tell me how to fix it. Which is what I like. That most shady laser company brands don't do.

Je suis un client attitré de la marque IKIER
J’ai 2 graveurs un de 70 W et un IKIER K1 pro c’est un plaisir de graver avec ce matériel et je le recommande

Order was intransparent concerning pricing in € and $. Delivery was delayed. Laser doesn't work. Live chat reacts days later. Instructions and manuals provided no information I needed.
I still want to send it back within the 14 days, they asked me for more pictures and videos.

Excellent equipment!!!!!. The results are great

I am excited! I had bought a new laser head for the K 1. However, this was defective because the 48 watts of power were not available. He was replaced without hesitation. The corresponding connection cable was also supplied. For me, that's more than 5 stars.

Le service après-vente est très compétent et réactif.
Ce que j'ai apprécié également, c'est qu'ils écrivaient en Français.
Merci beaucoup pour ce que vous avez fait.
Bien cordialement,
Bruno

I'll give ikier a 5 star because they are an overseas company. You have to be patient and be ready to send pictures and videos. I haven't had a lot of problems with my k1 ultra, but things do where our. I email them with my problem and I have an email by morning because of the time difference. It's usually a week or a little more for my parts to arrive. I've learned to fix a couple things on my own, they send video of the process. My z axis motor is my next challenge. Thanks for replacing it at no charge Ikier!

Good product and good service

Let us wait until I am satisfied that your efforts have worked & I can retain confidence in your product

Good communication and quick delivery.
Very well packed so arrived in perfect condition.

As far as I can tell the purchase never left China.

Horrible customer service. I bought one product and after purchase, it was switched on me for a lower bundle. All I got was $10 compensation. Absolutely unacceptable. If not one reaches out, I will never buy again

Everything i ordered was delivered and in a very timely manner. If I could make one suggestion, please allow for people to select their own currency when browsing so that we know how much we are actually paying.

They always help solve all my problems quickly. Fast delivery, great quality

This machine is perfect for making creations with magnificent finishes.
The material is sturdy and the finish more than honest.
The one time I had a problem with this laser, the support team was very responsive and was able to solve my problem in the shortest possible time!
They're very friendly and committed, and I'd recommend the next machine from Ikier without hesitation!

I love the company they make everything as easy as possible. I just wish the products were less problematic and the parts that come assembled were done so properly.

I am very impressed with the performance of the iKier pro max 70W system. I think the specs are absolutely matched by the actual performance. For example, I easily cut 0.24 mm aluminum foil, much better than what they advertise. Built-in smoke/fire detection, very precise motion, absolutely reproducible.
I recently installed the extension kit (for 750x410 mm cutting area). Clear instructions, one hour of work.

But the most important is the rapid and correct support by iKier technicians. Twice I had questions about alignment of the system and I got response within 24 hr with all the help I need. I even got a replacement part for free when I doubted its correct functioning. Also support with customising settings in lightburn, etc. This is support the way it should be.