Monport Laser Anmeldelser 302

I had a loss of function. After going through my checklist, I reached out to Monport support via email and they walked me through the software and hardware issues, finding the solution. I did have to send pictures and try various steps to find the answer. You do have to be able to explore your machine to fix some things without a technician.

Ordered a new lens on March 2nd 2026, never received it. Worked with their customer support team and they were able to send out another one to me. Although it took a month to get out worked it, they took care of me and I’m all set now.

I purchased the Monport 70W Mega

The machine is advertised with intelligent auto-focus, built-in camera preview, high precision, and easy compatibility with LightBurn and their own software. Unfortunately, after receiving it, the machine has proven completely unusable.
From the very beginning, it fails to work properly. It won't start reliably, has constant connection issues, and the advertised auto-focus and camera features do not function as described. Attempts to use it with official software or LightBurn result in failures, leaving me with what feels like an expensive piece of electronic waste that cannot perform any engraving or cutting tasks.
The biggest frustration is the customer support. Because the support team is based in China, I have to wake up in the middle of the night (early morning hours) almost every day to communicate with them. While they do reply, the process is slow and repetitive — they ask for the same information multiple times, suggest basic resets, or remote in, but the core issues remain unresolved after weeks. This has wasted a huge amount of my time and energy.
I bought this machine expecting to use it for real projects, but it has been nothing but trouble since day one. I hope Monport can provide a proper solution soon, such as a working replacement or full refund, instead of requiring customers to struggle with ongoing troubleshooting across time zones.

Needed a replacement part and they took care of it for free.
Thanks

I have been having issues with getting my laser back up and running after a mishap over the winter. Throughout the issue from the time I ordered the replacement part and installed it, the service has been phenomenal and they have been so patient with me getting adjusted to the learning curve for this laser cutter. I really appreciate all they have done.

Very quick responses and very helpful support from the team. I’m glad I purchased a monport.

Good afternoon
i will say thank you for your support and help to connect this laser happy to star this new experience is my second laser and I very Happy

Monport laser is a great machine. I have no regrets buying this laser and I am extremely pleased with the professionalism and speedy response's. Their custom service is top tier. I will definitely be a returning customer for life.

Monport has been super helpful with the setup and installation process. They made it an easy step-by-step process that was smooth and efficient. They explained everything including the software installation!!!

Great overall experience. Ailyn was very helpful and got back to me quickly, which was very much appreciated. His feedback helped me be confident in my purchase.

Customer service is not worth contacting. I’ve had to send numerous emails to Monport and Amazon to receive a rotary axis tool that was purchased with my GPro 60w fiber laser. Weeks later I finally received it. I had a question about the settings on different materials, and after a three day delay wait, I finally received a responding email that only contained an incomprehensible screenshot of some useless numbers. I have till April 6 to return it,and I just may do it

They always treat me very kindly and answer me quickly, and the best part is that they always resolve my doubts and help me with problems…100% recommended

Bei einer Maschine, die mehr oder weniger direkt aus China kommt, sollte man etwas Geduld mitbringen, darauf hatte ich mich entspannt eingestellt. Bekommen habe ich dann meinen Reno 65 Pro CO2 Laser nach ungefähr 2 Monaten, Rückfragen zu dem Lieferstatus wurden zuverlässig beantwortet. Lieferzeiten hängen wohl davon ab, ob ein Kontingent gerade noch auf dem Schiff unterwegs ist oder noch Bestände am Lager in Europa vorhanden sind.
Dann kam der Laser, gut eingepackt, habe selbst schon an anderen professionellen Lasermaschinen gearbeitet und muss sagen, die Maschine ist für diesen Preis wirklich phantastisch. Es ist nicht eine Blechbüchse wie die Chinalaser früher waren, sondern macht vom Konzept einen durchdachten Eindruck und das für - im Vergleich zu professionellen Maschinen - einen Spottpreis. Laserleistung und Präzision der Schnitte sind top, ich benutze den Reno 65 Pro hauptsächlich zum schneiden von Acrylglas und dafür ist er sehr gut geeignet.
Beim Service ist es vermutlich wie überall so, man kann einfach Pech haben oder Glück, das ist selbst bei europäischen Firmen so, wenn ich mir die Bewertungen von europäischen Herstellern ansehe, da ist alles dabei von ein bis 5 Sternen. Das Konzept der Maschinen macht den Eindruck, dass die Firma nicht nur irgendwelchen Schrott herstellen will, sondern auf dem Stand der Zeit sein will und das finde ich bei meiner Maschine wieder. Ein Kritikpunkt aus Rezensionen war bei meiner Maschine bereits konstruktiv behoben.
Dies ist meine persönliche Meinung, die Maschine habe ich vollständig selbst bezahlt.

Ordering from Monport was pretty straightforward. The website was easy to use, and I didn’t have any issues placing the order for the 45W laser machine.

Shipping was faster than I expected, and everything arrived safely packed with no damage. Overall, the whole process felt smooth and hassle-free.

No complaints so far — I’d order from them again.

I was having major problems with the product I purchased, service was always quick and very detailed about what they needed to make a fix happen and stepped me through it all the way.

Monoport had a difficult time homing in on the precise problem encountered with the Reno 65 Pro, but they stuck to it and finally completely resolved the issue (focusing problem) to my satisfaction.

When my 55w ONYX-R had a power failure, the support team stepped in to get me a new power supply. I have always had good support from Drin and Ailyn.

I had an issue with the fan in my Monport GI30W Mopa and reached out to their US Support. Knowing ahead of time that we are on different times and that it could be 24 hours before answering, I got responses back, sent required emails and they will be shipping me a new fan very soon. This was all within 3 days from my first email till Monport said they would be sending a replacement.

I’ve been loving my laser cutter so far! It was ready to use out of the box, so I’ve been playing around and trying to learn its abilities. After two months of use, it suddenly had a loud buzzing / vibration that affected the air intake, but I am so pleased with the customer service that helped me fix the problem. Monport was quick respond, gave me how to videos and detailed solutions to try, and has been kind and helpful along the way. I was able to fix the problem (actually just a minor issue with a loose bolt) myself and I’m glad it didn’t take much time or any new parts. I’m so happy with this investment!

I had an issue with my CW5200 Chiller with a cracked drain port. Contacted Monport Support and they quickly resolved the issue and a new drain port on the way. I have read a lot of negative reviews about support but that is not the case with me. Very satisfied!