Atomstack Anmeldelser 

I guess I think it is important that you first understand that this is my first laser engraver/cutter. The goal was to allow me to elevate some of the items I built to make them more attractive and sell a little quicker. I am retired and have some extra time on my hands and belong to a couple of groups that have made requests for a review of the product from a computer programmer’s approach.

I purchased a desktop laser by Atomstack and began the learning phase as many of you do. After unboxing and setting up the laser, I began the testing process and had some small successes. Soon after I noticed that there were a couple of small parts missing and emailed the support team at Atomstack. Replies take approx. 24 hours which is acceptable for this issue but maybe a more serious issue would be a problem.

The problem began with the replies from the support staff. They began asking for basic information, i.e. serial number, where it was purchased, etc. And that would have been fine, but then it began escalating to copies of the page in the manual which displayed the parts I was referring to, questions about if I looked in all the corners of the box for parts. After 6 emails, they were still asking the same questions, and I was completely frustrated by this time. I finally decided to offer my findings to the groups I belong to and return the machine completely. My concern was if it took this much for some small missing parts, imagine what it would take to get a real problem resolved. I would say they did not provide a phone number at any point. So, giving them a review would only be possible if they provided any level of service that would be considered reasonable. I am very unhappy with the experience and would warn anyone interested to do their homework on support or lack of support.

Ordered £2000 laser Glacier 90watt Bundle 5 month later i received part delivery still waiting for case now asked for refund and they want to argue

1 email every 24hours and constant questions new questions every day i have offered to return the package in my car , will not accept, courier will not collect the box over certain size.
So far, there have been 64 direct emails exchanged about order #AtomStack15982:

35 emails from AtomStack
29 emails from you
64 total

I bought an AtomStack laser engraver (Order #14080) and it has been a complete nightmare. The machine has had severe issues since March, and instead of fixing it, AtomStack forces you to be their factory mechanic.For months, they kept stalling by sending random loose parts (motherboards, fans, cables that don't fit) expecting me to repair their broken product myself. I even had to buy my own fan out of pocket just to try and get it to work. The machine is still completely broken.To make matters worse: after months of waiting for a new laser module, they recently sent me a fake/recycled tracking number (CN105432898DE). When checking the number, it turned out to be an old shipment from February that I already received! They are actively lying and using fraud tactics to stall for time.This company does not respect consumer rights. I have officially demanded a full refund or a completely new machine. Avoid AtomStack at all costs unless you want to spend months paying for a broken machine and fixing it yourself!

Kupujesz za grube pieniądze sprzęt z oficjalnego sklepu , wydajesz kupę ciezko zarobionej kasy , masz gwarancję a jak siesprzet zepsuje to każą płacić grubą kasę za to co powinno być wymienione za darmo w trakcie gwarancji , masz zamiar kupić kaser , zastanów sie 100 razy czy chcesz ponosić dodatkowe koszty w czasie gwarancji !!! Mineły 2 miesiące od dnia złożenia reklamacji i lipa , odpisują raz na 2 tygodnie bo ponoć zmiany czasowe są złe , bo oni pracują od 8 do 17 a ja jak mam pracować od 23 do 7:30 ??

Nigdy więcej atomstack tego badziewia

Sent several emails and queries from their website over the past week with no response. The chat option delveres no pertinient response. NO PHONE NUMBER, NO MAIL ADDRESS ... COMMUNICATION is IMPOSSIBLE

The item arrived broken due to bad, thin packaging. The seller for 15 days (until the Ali Express deadline expired) wrote 1 line in our conversation and disappeared for 24 hours. Every day he did the same thing .. 1 line and disappearing for 24 hours. You understand the strategy and the reason why he did it. I don't need to say anything more. 0 support from the seller. Classic internet scammer. The product arrived broken. No willingness to compensate, just mocking and disappearing in messages. Seller, you will find it from God. If you believe anywhere. Scamming people is not good for you.

⭐☆☆☆☆ – Sehr enttäuschend: Gerät seit Monaten defekt, Support eingestellt

Ich habe den Atomstack X70 im Dezember 2024 gekauft. Bereits seit März 2025 ist das Gerät defekt und bis heute nicht mehr einsatzfähig.

Anfangs war der Support freundlich und bemüht, nachdem ein Kabelbruch am Lasermodul auftrat. In der Folge kam es jedoch zu weiteren Defekten (u. a. gebrochene Lötstelle, Fehler auf der Platine).
Auf Anweisung des Herstellers habe ich zahlreiche Videos, Fotos und Messungen zur Fehleranalyse geliefert – obwohl ich kein Techniker bin und nur wenig Erfahrung mit Elektronik habe. Viele Arbeiten musste ich selbst durchführen.

Als sich schließlich herausstellte, dass das Lasermodul selbst defekt ist, stellte Atomstack den Kontakt vollständig ein.
Seit Wochen erhalte ich keine Antworten mehr auf meine E-Mails. Auch auf eine von Atomstack selbst angebotene Rückkauf- bzw. Austauschaktion erfolgte keinerlei Reaktion.

Fazit:
• Gerät seit fast neun Monaten nicht nutzbar
• Hoher Eigenaufwand für Diagnose und Reparaturversuche
• Support bricht bei ernsthaften Problemen einfach ab

Für mich ist das kein akzeptabler Kundenservice in dieser Preisklasse.
Ich habe das Vertrauen in die Marke verloren und werde keine Produkte von Atomstack mehr kaufen.

Toller Kundenservice

Habe einen A12 Pro gekauft, zusätzlich noch ein anderes Modul, einen Rotor, einen Chuck, einen Air Assist und eine Kamera. Alles kam top verpackt an. Leider gab nach kurzer Zeit das Netzteil auf. Kein Problem, Garantiefall, welcher schnell erledigt war.
Ich arbeite sehr viel mit dem Gerät. Da musste ein Verschleiß Teil getauscht werden. Der Kundendienst war sehr hilfsbereit. Und das Problem war gelöst.

Ich habe ein refurbished Atomstack X7 Pro gekauft – eigentlich eine gute Idee, dachte ich. Leider kam das Gerät unvollständig an: Ein Stepper-Motor samt Halterung fehlte. Für andere Hersteller kein großes Thema – Ersatzteile werden in solchen Fällen unkompliziert nachgeliefert.
Nicht so bei Atomstack. Trotz mehrmaliger Kontaktversuche über verschiedene Kanäle: keine Antwort. Kein Ersatzteil, keine Rücknahme, kein Kundenservice.
Am Ende stehe ich da mit einem teuren Gerät, das ohne Reparatur völlig nutzlos ist – schlichtweg Elektroschrott.
Das ist nicht nur enttäuschend, sondern schlicht unverschämt.
Fazit: Nie wieder Atomstack. Finger weg – selbst bei vermeintlichen Schnäppchen.

Much like the common theme - purchase a laser engraver. It packed two months.

Contacted the company (I think they are in china). they asked me for videos of the problem, my settings and what videos of when it was working well. I sent the videos. they didn't even bother downloading the videos.

I've been chasing them for close to a year now. No response.

They are absolutely useless. Another chinese company dumping crap products on the market without any customer service.

Still waiting since december for refurbished laser to be sorted.
Box arrived UN-refurbished (unless they employ the blind institute to pack them,) broken safety glass so light goes sideways, smashed internal USB & power sockets, smashed psu - they did however supply the previous customers USED tyraps....
Now Banggood have closed ticket as completed.... LIARS
Both Atomstack and Banggood seem happy to breach UK sales laws.
Do not expect trading standards to do anything since they only come out for publicity programs and helping companies like this to breach and get away with it.

Following the banggood reply to their review the email was sent - got one back saying you have to use the ticket we closed or a new one we can close again - ZERO ACTION STILL BLAMING ATOMSTACK FOR NOT SUPPLYING AND NOT DEALING WITH THE PROBLEM - be aware before buying!

I unfortunately made the mistake of purchasing a laser engraver (X20 Pro) from these guys 6 months ago. For more than 3 of those months it has been out of order due to waiting for spare parts to arrive due to various hardware failures. Currently it stopped working 60 days ago, I've tried various spare parts sent, but to no avail.

Now I've told the support team, enough is enough, I want my money returned & they just no longer reply to any messages.

DO NOT PURCHASE anything from Atomstack unless you have money to throw away.

Don´t order there! You have no rights when you have a problem with your order. I ordered something for more than EUR 400,-, did never receive it and write messages to banggood since early December (more than two months now)... i receive all kind of general excuses, they ask me to wait etc etc...
I will NEVER EVER order there again... and you should really think about it, before you order!

I bought an a24 pro. In the process of cutting a piece I stopped the machine from the key and the motherboard burned. I bought a new one and the axes moved but the laser module stopped working. I spent €720 on a paperweight. Thanks atomstack.

Toen mijn machine X70 aankwam werkte de Z as niet naar behoren. Een mailtje later stonden ze voortreffelijk klaar om de gepaste oplossing te vinden. Ook had ik door een eigen stommiteit een kabel beschadigd en deze werd ook gratis vervangen. Ik ben zeer tevreden van hun service en zal zeker atomstack aanraden. Bedankt atomstack !

DON´T ORDER!!

i ordered a whole E85 Extension kit for my S20 Pro Laser Engraver/Cutter and got a cable which is part of the Extension kit. All the other parts are missing. I a writing to and with Atomstack since a week and... to make it short: don´t get help! NEVER again

I purchased an Atomstack X7 laser engraver in January of this year and really like the machine. I received an email from Atomstack offering me a deal on a new A48 Ultra machine for 1/2 off. I ordered this machine on November 22,2024 I emailed them on November 28,2024 and they responded with this email " We currently expect the items to arrive at the warehouse by 12/14, and you should receive the device 3-7 days after that. However, due to port congestion caused by Black Friday and Christmas, the arrival time at the warehouse may change. We will notify you promptly with any updates".
I emailed them yesterday December 16th and again today 17th and they won't respond.
I am not sure what to do next because the purchase price was $849, I am going to try and contact my credit card company and see if they can help.
As of today December 17th the order still says "unfulfilled"

I just bought my first Atomstack and very happy with the product and the customer service I received on the many questions I had both before and after buying. When the time comes for a new laser I will definitely be checking them out.

bought Atomstack X40 Max. Worked fine for few weeks, then dead, they send new power switch, but I managed to fix it before arival by self help and now - after few months - it is dead again. Another issue I immediatelly noticed was weird behaviour, when Lightburn says some job will take 6:30, but in reality it last 7:48. Noticed that traveling speed between cuts in some combinations of x and y movement is executed really slow. I took a video and sent to their helpdesk and answer was "it is only estimation which can not be taken too seriously, and the movement is evaluated by our technicians as standard." All my other laser are working exactly as estimated in Lightburn. So, while your machine is working, you are fine, but when it stops and you need real customer support, you will not get absolutely ANY.

i purchased a laser cutter/engraver from them over a year ago and thought it was about time i wrote a review, the website was simple to use and provided all the information i needed to make the choice i wanted, the check out was quick and simple and delivery was faster than i expected (was happy to wait), I've been using the machine for a long time and only every had a couple of issues but reaching out to Atomstack was quick and simple and even though its beyond its warranty they helped me diagnose the problem and even recommend where to purchase the necessary parts to repair, when funds allow i will be purchasing their new R30 to open up more avenues of engraving.