Equiniti Anmeldelser 2 311

The operator was very helpful and polite. She also explained things very clearly. Vaishnavi was extremely patient and waited on the line while l filled in the necessary information on the computer. Excellent service.

this is a terrible company. unfortunately my shares i inherited have been moved over to them. I have tried selling them but they want me to print thing out and nobody has a printer these days and it is impossible to speak to someone who speaks englishto explain this.

I haven't been able to log in to my account via the app for a week. I tried the website but received a message that my account doesn't exist. I registered again and am waiting for the email with the verification code. My colleagues at work aren't experiencing similar issues with the app. Are you experiencing any system issues?

Ms Jodi was extremely helpful in helping me to solve my problem and very patient with dealing with someone who is not “tech savvy “

tryed calling for the passed 3 days waited 45 minuits each time(could not register and told to call them)no point calling back i would need to keep all relevant paperwork with me if not in house
they need more staff!

All I need is to change the monthly payment date of my service pension. Should be straightforward, but it's proved to be impossible. The only way it can be changed is by emailing, they can't do it over the phone (35 minutes on hold to be told I had to email). I have been trying to change this for 7 years ! I email twice a year, get the automatic reply and absolutely nothing happens. Totally dysfunctional, not for for purpose. I'm in despair and will write to my MP with copies of all the 14 emails I've sent over the past 7 years.

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What an amazing person I dealt with this afternoon . I’m not sure if I am allowed to mention her name which is Tushar Gupta
By the time I had finished the call I must have been online for 1.45mins. Unfortunately like for some older people I find technology can be sometime a struggle.
Tushar Gupta had the most patience and knowledge to help me. Personally I think Tushar should be given recognition for excellent Customer Service. THANK YOU
C Smith

I had a problem logging into my account and the advisor was very helpful and patient.

Very patient when we explained that we had sight and hearing issues. Explanation of procedures were clearly explained and our questions were answered.

Didn't have too long to wait honest time frame given ..very polite response
Explained however that accents are difficult..
For myself older ( but a speech & Language Therapist)...still struggled to fully hear the speech ( Indian accent).
So needs to have slower delivery and some help with phonics speech sounds in English sorry to add that
Nice cheerful politeness kind man

I found the operative, Vathsala, very helpful and efficient. I've worked for 35 years in financial services and know how much processes are bogged down by the need to ID clients, and then go through the statutory warnings before actioning requests. Vathsala handled this all very well, and had answers for the couple of questions I had without having to search through her script.
Overall, a big well done.

The lovely young man - Abhishek-Shivaraju - was about the kindest, nicest, most efficient person I have come across at the other end of the phone. I was quite abrupt and dismissed his suggestion that I could change my address on line and his response was to understand my difficulty and help me out on the phone.
I am sick and tired of dealing with things 'on line' and talking to machines and AI bots. The human touch is invaluable, expecially when the human is as great as Abhishek.

The assistant was so helpful. I got into a dither trying to sort out how to change my email address and he was very patient and helped me. Only needed to answer a few security questions and it was all done. Brilliant as I was then able to log into my account and get what I needed.

Thank you to Pitoka Chophy for dealing with my questions and advising me of what the next move would be. My query was complex but he broke it down bit by bit to help my understanding much better. I was dreading phoning but he put me at ease. The level of service received was excellent compared to other companies and banks I’ve had to deal with due to death of my husband. Thank you.

She took us through every step with good explanation and being very patience.

Sympathetic and fast in a stressful situation, got the answers without fuss.

PITOKA CHOPHY was very helpful

Phoned up with a querry and Vaishnavi Jori answered all my issues very helpfully and professionally.