Shareowneronline Anmeldelser 106

Verifying my identity to manage my own money on ShareOwner Online felt like applying for a government security clearance. Driver’s license, facial recognition, the whole production. This is an antiquated, overbuilt system that treats routine account access like a federal background check. I’m trying to look at my shares, not cross a border.

The worst part is how clunky and dated the whole process feels. It’s slow, it’s invasive, and it asks for far more than should be necessary to log into an account I already own. Plenty of financial platforms handle verification without making customers jump through this many hoops.

And when something goes wrong, good luck getting help. Customer service is outsourced and impersonal, the wait is long, and I couldn’t get a clear answer or actually resolve my issue. I hung up more confused than when I started.

This system needs a serious overhaul. Make verification reasonable, modernize the interface, and put support people in place who can actually solve problems. Until then, it’s a frustrating experience start to finish.

I paid $5 per sales transaction last year and provided bank account information for direct deposit, and Shareowner Online mailed paper checks instead. The current foul up is that the history of one of my holdings, including tax documents, has completely disappeared from the site. I sent a Contact Us message through the platform re this issue, got an email notification there was a reply, but the message will not open using any browser, after clearing caches, etc. I will only deal with a broker from now on for any stocks not managed by Computershare, who in contrast have a navigable site and clear, functioning processes.

Terrible communication via their online helpline. Language is a problem. Staff may speak English but they don't understand it. They do not understand straightforward questions and consequently give incorrect replies. I agree with the comments made by other customers. Close this company down.

Very frustrating to deal with Customer Service. I am trying to get expired dividend checks reissued for my mother. I contacted them via email and received a response on how to request both the reissuance of the dividend checks and cashing in the stock she has. I sent all requested information exactly as asked and the stock was eventually sold (it took forever) but no dividend checks were reissued. Now they tell me I have to resend everything to them to get a check reissued when all I am asking is to reissue it to the exact same name exact same address. Then they also tell me the POA information I sent is incomplete but it was complete enough to allow them to sell her stock. Makes absolutely zero sense.

absolute catastrophe. trying to get money back from them is like pulling teach/esp if you are an heir to an esate that has hares that are held by this company.
have been working on this for years now. they will make it as complicated as possible / i am sure lots of people simply give up in despair.

If I could give EQ Shareowner no stars I would, this company delay transfers, they only allow about 20 words max which can be sent on emails to them (yet they can send longer emails to their customers). Their toll free number does not work and I'm sure they know that and don't want to receive calls. They have very concerning processes and their portal and communication is awful. Avoid at all costs.

Very difficult to deal with and deny access to your assets. Nick is combative, smug and power hungry. It's a shame any publicly traded company uses these people...worthless!

If I could give a zero...

I don't generally have feelings about on-line websites and up until this year, my experience with shareowner was that I could log into my account, download my forms and go about my life. This year, I couldn't remember my password went to retrieve it -- put in my social, my address, birthday etc, and then they asked me to connect with Jumio and input a govt ID and take a selfie -- and honestly, that's just insane.I'm not doing all that and it shouldn't be that difficult to get into an online account.You don't need that information you already have way too much identifying information.

Shareowneronline has started using a company called Jumio who validate logins to their website by using a picture/government issued id. I find this to be the most intrusive process I have seen. I will close my accounts.

If Zero was an option, I would certainly select that here. I've been trying for months to cash out stocks and cannot get access to my account, get a physical statement, get access to the web site. I concur with everyone here. This is the worst company I've dealt with.

Try to recover my account is a nightmare. Got through and then they send me to Jumbo. I am not going to take picture of my ID and send it . Its more time than its worth. I will be looking to transfer my account somewhere else. There has to be a better way.

The worst company I've ever dealt with. Thieves.

Twice I have requested sale proceeds to be sent electronically to my bank, each sale completed on line per their instruction. First time they sent a paper check "unable to verify" which i have yet to receive. Because I urgently needed funds, after spending 2 hours on line with multiple "CS" representatives I initiated a second sale, again requesting EFT and asking they contact me if a problem. Again, they sent paper check and never notified me. CS are worthless and cannot escalate. Filed complaints are ignored. There is no way to contact anyone in Mendota, MN. Asking for replacement checks will take another month. I believe this company needs to be investigated for theft of service (they charged me for EFT) if not outright fraud. I feel I have no option but to yank all investments out of here and go with a separate brokerage firm. They don't care about the customer and their CS staff can only parrot a script, not give actionable suggestions or solutions. Stay away!!!!!!!!!

Without warning started using Jumio id verification that requires me to upload a photo of my drivers license. They already have two factor verification why are they adding this is beyond me. I have had an account for years. I am tired of this prying. It is time I move my account move to Fidelity

No way to transfer to a TOD beneficiary, they just continually reject all paperwork, I've sent in 3 sets of forms with 3 Certified Death Certificates at $24.00 each just told to try again.. Customer Service thrives
on upset customers and wasting time and energy, it's their business model. Easier to just stop communicating with them and wait 3 years and let the accounts Escheat to the state !!

This is by far the worst company I've ever interfaced with. I expect they are going to rob me blind!
This is an inharentence to my mother for some Target stock. I could write paragraphs about how terrible and seemingly illegitimate I think they are.
II am steaming mad right now and how much I think they are stealing from me! Their support is only through somewhere in the Middle East. I've been working to cash out this stock (for my mother) from October-January. They just claimed the check has been mailed and is IN THE MAIL, and should arrive in 10-15 days (from MN to FL) USMail. (perhaps donkey???) They couldn't tell us the amount - just that there is a check (for some amount, whatever they decided to give us). If you use this company, expect frustration and I'll let you know in 10-15 days if and how much I'm being robbed!

I can't recommend this site less.
The website is clearly broken. Calling customer service only causes further aggravation as it claims that the website works perfectly. Spoiler alert - it does not. The website returns the message "The Identity Verification System is currently unavailable. Please try again later."
Customer service response: "Server might be busy. Try again in a little while."
Very unhelpful and unaccommodating.

Dreadful Service. Poor Communication They should be invetigated by US Authorities, as their payment methods are vulnerable to fraud and theft.

Despte having my details for a wire transfer, these cretins thought it was OK to send a check for over USD 100,000 by mail over two continents.

Customer response staffed by people who provide the most basic responses, provide no solutions, provide no information.

Close this appalling company down.

Absolute nightmare dealing with them. Sales proceeds were supposed to be electronically transferred, but they changed it to mailed checks without informing. And I never received any checks after 1 month. Asked them to electronically transfer again, and they needed me to jump through hoops to send in a letter on instruction, which will take another month to process, and no guarantees i will get my money. Felt like I've been scammed.

Do not ever use this company. Their web site is terrible and their customer service is not much better. I forgot my password and could not recover from it. The web site would not allow me to log on no matter what combo of info I gave them . When I called their customer service, they would have me on hold for 30-45 minutes at a time telling me to try this and try that, call back later, etc. I also tried to do a direct deposit of some of my shares into a separate bank account and they could not help there either. I had to wait 10 business days for a physical check.