Equiniti Anmeldelser 2 311

Very understanding of my frustration with the ridiculous website. Stayed with me until I had completed what I had to do. Did not make me feel like a fool for needing to seek help. Thank you so much.

Excellent service and assistance from Abhishek Shivaraju. Very helpful and polite gentleman. Thank you A

Difficult to understand and still unable to log in to my account

Pitoka Chophy is very helpful and informative, help me with the task I required.

Although the wait to be connected is slightly frustrating, when I spoke to the agent, the service was very good. Talked me through my issues, with a bit of humour. All sorted in 5 minutes. Great service.

Poorva, who I eventually got to was so very helpful and made sure I understood everything she said without rushing me, very pleased to speak to her.

Polite , knowledgeable agent.Who went the extra to sort my problems.

I've again tried to contact Equitini with regard to loging into my account which I've been locked out of.
50 minute call wait unacceptable. So tried to email via contact us on website. After another round of pressing buttons and getting back to the start. Gave up Appalling service . Do these companies do this to cause as much distress as possible. It appears so.

The customer advisor I spoke to after having to listen to repetitive music and message for 30 minutes was extremely helpfull and dealt quickly with my problem, but there needs to be more staff to answer telephone calls. My enquiry was not something I could do online! I needed to speak to a human being.

Big thanks to Ayush Sharma to his his help, patience and professionalism. Great customer care!

Shockingly poor customer service. Straightforward query after having difficulty logging on. After an extended hold was given an alternative number to ring. Got straight through but spoke to an agent who struggled to grasp what my query was. Updated my email address but unable to help further, telling me to call the general number again. Cue an even longer hold. Here's hoping for a better outcome this time - if they can be bothered picking up the phone that is.

Ajay was extremely helpful during our call.

1st they got my bank details wrong. That's sorted and pension being paid but I have not received an arrears payment or my terminal gratuity payment even after phoning every week for the last 7 weeks. Just keep being told it will be sorted and if not to phone back the following week. Costing me a lot in calls and stress

Our experience of chasing payment for compulsorily purchased IDS shares has been very frustrating. After an initial delay, we chased in January to be told that payment would be made at the end of the month. The person we spoke to took a long time to find our information and made us feel that it was our fault. Have not heard anything since. There has been no explanation, no apology.

The adviser who answered the phone was very helpful and very patient whilst I registered with Shareview.

Very polite and helpful. Also quick in resolving my change of email address.

I had to contact Equiniti following the death of my Dad and Ajay couldn't have been more helpful.

He located Dad's holding and patiently talked me through all the forms we needed to complete. Honestly, at a time when my stress levels are running high, he really was a very welcome breath of fresh air!

I was on hold for ages waiting to speak to an Advisor but he was absolutely worth the wait! A refreshing change to some of the experiences I've had whilst trying to deal with Dad's affairs - Thank you!

Each department isn't connected. So was on hold for over an hour, got through to their general team who then needed to give me another number to get through to a specialist team. Called the specialist team who then gave me another number to call. No-one could do a direct transfer so went to back of the queue each time. With the third team giving me the number for the original team...

The lady who helped me was very patient and professional. She helped me sort out my share view account on two occasions. Nothing was too much trouble.