I ordered the wrong “iPad case size” and sent an email to cancel the order. Shout out to Shey at the Customer Service team UK, who sorted out the cancellation and refund and most importantly, kept me... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
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I was sent the wrong case and realised within 24 hours. The company would not accept returns and the refund I was offered was only 30% of the cost of the Case. After over 20 emails of standing my gr... Vis mer
Outstanding service. Jerry was so helpful in checking out a suitable mobile cover for my new samsung s26ultra. It had to be one that wouldn't interfere with the S Pen. Wonderful communication and as... Vis mer
Fantastic customer service and great iPad cover! Thank you so much, couldn’t find my order number and the team got back to me really quickly with all the details and tracking info. All arrived promptl... Vis mer
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Great case good service.
Sturdy hard protective case
I've bought a few phone cases, my favourite style is a flip case but it's easier to have a back case whilst at work. Some cases were thin with no real protection.
This cases is hard with a decent bumper lip on the front. The colours matched what's shown on the website and the texture is raised a little meaning that the phone isn't slippy in my hands.
Buttons and charging points line up perfectly and I will definitely buy again if I decide to have a different colour.
Modern card holder designs and durable.
Great choice of modern designed durable cases with card holder features. Quick delivery.
Case arrived about a week after…
Case arrived about a week after ordering and has been working fine for the last few weeks.
The case and card holder are excellent…
The case and card holder are excellent delivery was a bit slow hence 4 stars. Would use again and recommend but expect 10 days from order to delivery.
Don’t be fooled by .co.uk or shipping…
Don’t be fooled by .co.uk or shipping time of a few days.
Now over a week later and still no updated tracking. It’s clearly drop shipping from China so can be waiting many weeks for delivery. Apparently when it’s in the uk they have paid 48hr express tracked RM.
I still don’t have the product so can’t comment but not expecting much.
My wife likes her new case and that…
My wife likes her new case and that makes me happy. Mine is too big but works fine.
Phone case was as seller described
Phone case was as seller described, securely packaged & promptly posted.
Super durable case. Slow paid for delivery.
This really is a super quality case made of really durable materials. The fit is perfect. Obviously sourced from China and the delivery time is commensurate to that.
Outstanding quality
Extremely well made case to be honest the best case I've ever purchased.
High quality and good value for money would totally recommend this company.
The iPad case is a bit different to the…
The iPad case is a bit different to the usual plain ones and was a good price.
Took a little longer to arrive than I expected.
I was able to cancel an item incorrectly ordered and have received refund.
Ordered particular iPhone case which…
Ordered particular iPhone case which was completely priced. Kept informed of delivery status regularly via email until delivered. Astracases staff very polite and accommodating with enquiries.
Great product
Great product, very robust. Only downside and my reason for a 4 star rather than 5 star review is the length of time it took to arrive.
Lovely soft leather phone bag
Lovely soft leather phone bag, plenty of room for my phone and other bits and pieces very happy with purchase
What an effort to get a refund
My mistake in thinking my order of a new iPhone case (costing £29.99) was "genuine leather" when, on greater attention to reading the description, finding it was made from "PU premium vegan leather", which I assumed was coming from a UK site. Shipping took 5-10 weeks. Tracking through their site unavailable during this time. On receipt realised it was made from an artificial lookalike leather. Contacted customer services asking for a return label. Not possible but offered a 50% refund instead. Again asked to return it, but given an offer to keep it and choose a "free" replacement case from their site which I refused. Various emails followed with my complaining about what is obviously a cheap, artificial leather completely overpriced product with seemingly no easy way to either return or receive a refund as I am used to when ordering from Amazon. Communications between us courteous and friendly on the subject of how much customer care means to them and how they want to improve the quality of their goods to fit market expectations. Eventually received a refund (excluding postage) and bought a genuine leather iPhone case from Snakehive - wonderful colour, quality, value for money and quick delivery from the UK! At the best I feel Astra Cases took my complaints seriously although I do wonder if I was communicating with AI.
Excellent cases what are well built and…
Excellent cases what are well built and very protective. I have three now from these!
The case is good quality
The case is good quality, it arrived as predicted in the emails and an initial small hiccup was sorted out by customer service.
Tracking failed
Tracking didn’t work but delivery was made in good time thanks.
Delta Military Grade Galaxy Case
Brilliant product, generally sound, overall service. Customer communication could be more efficient and reduce marketing volume. Thank's, Astra
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