Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
3,5
8 anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har ikke svart på negative anmeldelser
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Svar fra Astra Straps NZ
Hello Hayley,
Thank you for your lovely feedback! We’re so happy to hear you’re enjoying the colour. We really appreciate you taking the time to share your experience with us!
I love this watch. It looks so professional and easy to use
Svar fra Astra Straps NZ
Hi Danielle,
Thank you so much for your lovely review!
We’re delighted to hear that you’re enjoying your watch and love its professional look. It’s also great to know you find it easy to use.
We really appreciate your support!
Straps are great quality. Just rating it 3-star as the company implies it’s a NZ based store given the web address etc, yet it’s based in America! I purchased from this store specifically because I thought it was in NZ and wanted my straps promptly - so disappointed to find afterwards it wasn’t and shipping took ages. I never got tracking details either despite an email saying they’d be sent, so I had to email to enquire. Customer service contact was lovely though.
Svar fra Astra Straps NZ
Hi Liz,
Thank you for taking the time to share your feedback.
We’re delighted to hear that you’re happy with the quality of your straps, and we’re especially glad that our customer service team was able to assist you.
We sincerely apologize for the longer-than-expected delivery time and for the issue with your tracking information. We understand how disappointing it can be to expect an update and then have to reach out to us for tracking details.
We truly appreciate your patience and kind words about our customer service. Your feedback is valuable to us, and we’ll continue working to improve both our shipping experience and communication with our customers.
Thank you again for your support!
Fantastic product. Very reasonably priced.
Svar fra Astra Straps NZ
Hello Jennifer,
Thank you so much for your fantastic review!
We’re delighted to hear you’re enjoying the product and finding it great value for money. We truly appreciate your support!
Have never received my order placed early February (now mid-March). Customer Service are pleasant on email, but are unable (or not interested) in tracking down my order. According to tracking on their website it was delivered mid-Feb but no courier delivered that day (have cameras). Customer service tell me to contact the courier company, but cannot tell me who that is locally.
The strap I bought didn’t even have a clasp so it can’t be put on or taken off the support emails were just ai generated slop.
Ordered Watch Band for Apple Watch. The clasp does not work, watch fell from my wrist.
Avoid this company and their products.
NOT A NZ COMPANY!!: This business gives the impression of being Australian based with it's .co.nz, but it's actually operating from China. I placed my order and tracking showed it was shipped from China. The tracking claims it was delivered but 49 days later I still haven’t received my strap. They show customer reviews on their website, but these are moderated by the shop and my review was deleted.
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.
