I ordered the wrong “iPad case size” and sent an email to cancel the order. Shout out to Shey at the Customer Service team UK, who sorted out the cancellation and refund and most importantly, kept me... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
I was sent the wrong case and realised within 24 hours. The company would not accept returns and the refund I was offered was only 30% of the cost of the Case. After over 20 emails of standing my gr... Vis mer
Outstanding service. Jerry was so helpful in checking out a suitable mobile cover for my new samsung s26ultra. It had to be one that wouldn't interfere with the S Pen. Wonderful communication and as... Vis mer
Fantastic customer service and great iPad cover! Thank you so much, couldn’t find my order number and the team got back to me really quickly with all the details and tracking info. All arrived promptl... Vis mer
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Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Brilliant service and a quality case.
Brilliant service and a quality case.
Thank you
They would not process full refund of…
They would not process full refund of unopened case which is against the legal requirements. They said I would have to send it back to a location internationally where the case was made. Disgraceful experience
Lovely product and fast delivery
Lovely product and fast delivery
Good service and very pleased with my…
Good service and very pleased with my phone case
“Excellent
“Excellent, well‑made leather products. This is my second purchase and I’m just as impressed as the first time. Thank you.”
Astracases UK
Astracases UK, despite their stating they have a refund policy do not allow customers to access it.
They fraudulently altered my purchase date,extended delivery to avoid my being able to request a refund for a product of the wrong size and not fit for purpose.
Despite their efforts,I submitted a claim within their stipulated time frame and still they closed my case without explanation.
UNDER NO CIRCUMSTANCES TRUST THIS OUTFIT TO HONOUR THEIR OBLIGATIONS.
Forever shipping, cheap and nasty product.
The item I received is so below par for a £35 case.
Honestly it feels so so cheap. The build quality is abysmal. The tablet just barely scrapes inside the case as theres no tolerance, almost had to get the tools out to hammer it in.
The case is essentially a bunch of the cheapest materials in china held together with mountains of glue, and it shows.
There's actually a white seem that goes right the way round because they didn't taper the edges in before sowing (like you'd do in a book e.g). Instead it's 2 materials of the exact same dimensions sandwich together with adhesives and stitching, frayed edges on display. Pretty ugly contrast to the sleek black design I've seen advertised and purchased.
I really feel like I've been ripped off for this purchase at £35.
As you've probably seen by the rest of the reviews, it takes a minimum of 2 weeks to get to you.
I want full refund.
It took a while to resolve the problem…
It took a while to resolve the problem but we got there in the end ?, a very good teen who worked to get me what I required 👍
This is my second purchase
This is my second purchase.
After unpacking item there was an issue.
I contacted Astracases about the fault and they have acknowledged the problem and will be sending out a new replacement which I’m very grateful for.
So once replacement is delivered I’ll be happy.
One of the best covers I’ve had
One of the best covers I’ve had. The charging is a bit difficult to get right but besides that really pleased
Great case was worried wouldn’t come in…
Great case was worried wouldn’t come in time for Christmas but it did, good communication with the seller . Looks expensive but wasn’t
The case is good quality
The case is good quality. When I emailed to ask about delivery I got a quick helpful response. My only problem was that the tracking was not helpful for the first few days so it was difficult to see what was happening.
The product was upto and passed…
The product was upto and passed expectations when it arrived. There was a minor hiccup with the delivery time and the access to people at the company was first class.
iPad case is well made and good value…
iPad case is well made and good value for money. Very satisfied.
Slow but worth the wait!
Took a while to arrive but superb kit certainly as good as cases costing twice as much!
Really happy excellent cases as usual…
Really happy excellent cases as usual will buy from again
Really pleased with my case
Really pleased with my case, excellent purchase, highly recommend.
Very easy Enron start to finish.
Very easy Enron start to finish.
Great range
Great range. Easy process. Nice prices. Fast delivery.
Good stuff!
Great range. Easy process. Nice prices. Fast delivery.
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