Sarah Perry

I’m not sure why they exist and what they do. I had a nightmare with Audley Travel and took my complaint about them to AITO, being Audley is a member of theirs. Kept me hanging and then just blocked me!!!!! I suspect with AITO and Audley travel there’s something dodgy and unlawful going on. I will endeavour to get to the bottom of it. Do not use these companies or anyone associated with them in a million years. They are corrupt cowboys.

I would give this company zero, but one star is the least I can do on here. I booked a holiday with them to India last year which was a brilliant trip, so when I wanted to book another trip I had no hesitation in using them. That decision has destroyed me. They put undue pressure on you to make booking and payment claiming it’s all booked up when it isn’t, which in any other industry would be mis-selling. They can just get away with it. I enquired about the trip then went down with Covid where I could barely get out of bed and couldn’t speak on the phone due to the cough, but was still being pestered to make full payment immediately. They claim tailor made travel. India was. This trip to Costa Rica was anything but. They send reams of information claiming they’ve arranged this and that for you. Then you realise there’s some small print telling you none of it is included, by which time due to pestering you have signed up and paid. You can do these things they talk about, but they’re all to book yourself at extra cost when there. It’s like they’ve just copied and pasted a guide book and sent it to you. If you’re sorting it out yourself what are Audley being paid for other than sending a copy and paste guide book at great expense. They couldn’t even book the flights - which admittedly is more American Airlines incapability (do not touch them either), but Audley were at fault in many areas. American airlines are so useless they couldn’t even manage to put our passport numbers on the documents or provide the correct transition documents. This was repeatedly raised by me. Audley eventually realised it was an issue and apparently spoke directly with AA and I was informed all the issues were definitely sorted. I seemed the only one concerned about this. On trying to check in online the transition documents were still incorrect and passport numbers still missing. So we couldn’t check in. As this issue was happening repeatedly and we were repeatedly told it was sorted and it wasn’t we couldn’t see how we were able to travel. We couldn’t. Apparently even though Audley spoke twice to AA directly to solve the issues that couldn’t seem to be solved it’s our fault for not travelling because apparently if we’d gone to the airport they would then miraculously have sorted the continuously missing passport numbers and faulty transition documents that a flight team at Audley and representatives at AA couldn’t sort directly. Ummmm I think not. I have battled for months for compensation. Both companies are as bad as each other and the whole experience has pretty much destroyed me. We’re vastly out of pocket and got no trip. I’d waited to go to India and Costa Rica for years. I can’t afford lots of big trips and they were paid for by inheritance from my late mother. I wanted to make those memories with my son before he grows up and leaves home, with the view I wouldn’t be able to holiday again for some years if ever, due to the expense, but it wouldn’t matter because I’d have had two dream trips. I was due to celebrate my 50th there and fulfill a dream of seeing amazing wildlife and conservation. American Airlines and Audley destroyed that and have just pocketed my money. They charge so much for their trips but it transpired the Costa Rica one actually only included basic accommodation with only the odd breakfast included, flights that didn’t function - seat bookings disappeared on them too!, transfers and two guided walks. Everything else was to pay more for and book yourself when there. Other companies provide much better trips for a few thousand less to include much more, I’ve since realised on investigating and I’m only sorry - mainly due to being pressured to book after enquiring and having Covid and having had a great trip to India that I didn’t do more research. Do your research of companies. Don’t feel pressured to book. The flights were all virtually empty when we booked our seats that we were led to believe we’d struggle to get on because apparently everything was so booked up! Look out for the small print telling you this is what you can do but you’ll be booking it yourself and paying a lot more, even though you’ve already given your top budget for the trip and when because of those companies your trip falls apart expect that they will take zero responsibility and offer zero compensation or reimbursement even though it’s entirely their fault. Sheer greed. Then when you’ve been without a trip of a lifetime you’ll never afford again that you’ve dreamed of for years you can be delighted to receive a flyer from Audley’s CEO about the wonderful trip he’s just had to Malaysia - presumably with my money. Thanks for that. Incompetent is an understatement. So please don’t touch Audley Travel or American Airlines in any circumstance.

The most inept and incapable useless airline. They destroyed our trip of a lifetime through technical issues. Nothing works. How they get any planes to fly is beggars belief. Their complaints process I can only assume is from AI 20 years ago when it barely existed! If you want any form of service go elsewhere. competence, safety - American Airlines will not deliver. They are unsafe and dreadful. Worst airline I’ve ever encountered with the worst customer service.

Ordered a pool / table tennis table. Arrived quickly, good quality and exactly as we were expecting.

Having had a very difficult start because the fitter just didn’t turn up and initially customer service wasn’t great, things then improved. Danielle was great at sorting out my issues and the new fitter Brandon did a brilliant job. We’re very happy with our wardrobes.

Quick, efficient and knowledgeable service.

I had the exact same issue as the last review. I thought I was booking with the hotel. I was really careful about that. I then needed to change my dates and phoned the hotel who informed I had booked with Expedia. I was completely shocked. This was news to me. It then transpires I’ve booked with Book a Room which is part of the Expedia group. They are so utterly useless and incompetent and I’ve lost a fortune. They send emails claiming they’re sorting my issue and then claim I haven’t responded when I have. I’ve not been able to change dates. They’re clearly corrupt cowboys. My advice would be don’t book online. Phone the hotel so you know who you’re speaking to. I don’t use booking websites. I used to thinking I was getting the best deal, but actually have realised the best deals come directly from the hotel. These people should illegal and need closing down immediately. Avoid anything Expedia and Book a Room unless you want a terrible experience.

Order arrived quickly, in good condition and was exactly what I wanted.

I wouldn’t give this dreadful website one star, but I don’t think I can give less than that. Do not touch. They are not elite and nor are the majority of the profiles. I joined as I read a poll for the best UK dating websites. Elite comes out high. I cannot understand how. Whoever compiles those polls has got this very wrong. The cancellation process is dreadful. It’s all a trick and the only way they’ll get people to renew. There should be a law against what they do. Do not - I repeat do not use this website under any circumstance. You absolutely won’t find love and will just be badly, badly ripped off.

Ordered some upholstery material. Came quickly, even in lockdown. Love the material.

Giving a one star rating is over the top. This company is just made up of cowboys. They excel in being unprofessional. Avoid at all costs. This particularly relates to the Chipping Norton office.

Arrived when expected and left exactly as instructions stated.

Arrived quickly and in fantastic condition.

Charlie has been helpful, informative, quick and efficient.

Product arrived quickly but one of the t-connectors was faulty. I felt the customer service to resolve this was bad and it was a few days before another connector arrived. When I progressed the build again I then found that two springs were faulty. I asked for compensation, but this was not an option. I was told if unhappy I could return the item for a refund but the courier would be my expense. I wait days before more springs arrive. They are now on their way. Wonder if I’ll find anything else wrong. Wish I’d bought from somewhere else and we would have had a trampoline two weeks ago, instead of my son looking at a half built one.

Easy to order, arrived promptly. Product great.

There to meet us on time, friendly and knowledgeable.