I’m not sure why they exist and what they do. I had a nightmare with Audley Travel and took my complaint about them to AITO, being Audley is a member of theirs. Kept me hanging and then just blocked me!!!!! I suspect with AITO and Audley travel there’s something dodgy and unlawful going on. I will endeavour to get to the bottom of it. Do not use these companies or anyone associated with them in a million years. They are corrupt cowboys.