I had the exact same issue as the last review. I thought I was booking with the hotel. I was really careful about that. I then needed to change my dates and phoned the hotel who informed I had booked with Expedia. I was completely shocked. This was news to me. It then transpires I’ve booked with Book a Room which is part of the Expedia group. They are so utterly useless and incompetent and I’ve lost a fortune. They send emails claiming they’re sorting my issue and then claim I haven’t responded when I have. I’ve not been able to change dates. They’re clearly corrupt cowboys. My advice would be don’t book online. Phone the hotel so you know who you’re speaking to. I don’t use booking websites. I used to thinking I was getting the best deal, but actually have realised the best deals come directly from the hotel. These people should illegal and need closing down immediately. Avoid anything Expedia and Book a Room unless you want a terrible experience.