The most inept and incapable useless airline. They destroyed our trip of a lifetime through technical issues. Nothing works. How they get any planes to fly is beggars belief. Their complaints process I can only assume is from AI 20 years ago when it barely existed! If you want any form of service go elsewhere. competence, safety - American Airlines will not deliver. They are unsafe and dreadful. Worst airline I’ve ever encountered with the worst customer service.